Change Management Coordinator

3 weeks ago

Austin, United States Texas Department of Aging & Disability Services Full time
Job Description:
Join a dynamic team of engaged and committed professionals on the Organizational Engagement and Support (OES) and Change Management team within Access and Eligibility Services (AES).

The Change Management Coordinator position works in the OES and Change Management section of the Strategic Engagement and Employee Support (SEES) division. The OES and Change Management Team is dedicated to supporting AES team members through fostering an inclusive and innovative culture that values individual contributions and continuous improvement. The Change Management Coordinator reports to the OES Director and performs highly complex (senior-level) consultative and technical work.

Change Management focuses on the people side of change by providing support through significant periods of change. It is essential in supporting the AES mission by helping create appropriate conditions for employees to transition smoothly through changes by minimizing resistance and maximizing enthusiasm for adoption and usage. The team is responsible for helping team members work through changes that affect our division, such as changes in technology, processes, and organizational changes This is accomplished through utilizing change management strategies and internal communications to prepare, support, and equip employees to adopt change.

The ideal candidate will be able to build relationships and rapport that enable them to positively affect perspectives of change, recognize the importance of diversity in effective change management, and be dedicated to supporting AES team members and customers. This candidate should be open to creating unique solutions to challenges we may face and recognize that the quality of work we produce reflects our dedication to those we serve.

The Change Management Coordinator is responsible for contributing to the creation of and coordinating AES Change Management Strategy. Under the guidance of the OES Director, the Change Management Coordinator will support the team by coordinating the execution of change management workshops, gathering information from subject matter experts, drafting presentations on strategic initiatives, deploying change readiness surveys, timeline management and other duties as needed.
Essential Job Functions:
Contributes to the creation of actionable deliverables for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan (25%)

Assists with the development of change management strategy based on a situational awareness of the details of the change and the groups being impacted by the change (15%)

Supports communication efforts through the development of deliverables that provide appropriate messaging to educate and prepare for organizational, process, and/or system changes (15%)

Develops, deploys and analyzes surveys that evaluate and ensure user readiness (10%)

Coordinates efforts with other specialists to gather critical information for development of change management deliverables (10%)

Participates on workgroups to assist in planning for the implementation of projects (10%)

Works with Project Management to integrate Change Management activities into project plans (5%)

Track and report issues (5%)

Assists with other duties as needed (5%)
Knowledge Skills Abilities:
• Knowledge of change management principles, methodologies, and tools
• Exceptional communication skills – both written and verbal- to a variety of audiences
• Excellent active listening skills
• Ability to establish and maintain strong relationships
• Ability to motivate others and move toward a common vision or goal
• Flexible and adaptable; able to work in ambiguous situations
• Ability to analyze, evaluate and synthesize complex and technical information
• Ability to organize and execute plans
• Strong problem-solving and root-cause analysis skills
• Ability to work collaboratively with and through others
• Able to work effectively at all levels in an organization
• Strong strategic and critical thinker

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