ServiceNow Employee Center Professional

3 weeks ago

Malvern, United States Calabitek Full time
Job DescriptionJob DescriptionHello, Hope you are doing well,

Role ServiceNow Employee Center Professional (ECP) Architect

Location Malvern, PA (Onsite)

Job Type Contract

Job Description:

As a ServiceNow Employee Center Professional (ECP) Architect, your role would involve designing and implementing solutions using ServiceNow's Employee Center Professional to enhance employee experiences and streamline HR and IT services. Here are the key responsibilities typically associated with this role:

1. Solution Design and Architecture:

  • Design ECP Solutions: Architect solutions that leverage ServiceNow's Employee Center Professional to meet organizational needs, focusing on user experience and integration with existing systems.
  • Define Requirements: Work closely with HR, IT, and other stakeholders to gather requirements and translate them into a cohesive ECP design.
  • Best Practices: Apply ServiceNow best practices and guidelines to ensure that solutions are scalable, secure, and maintainable.

2. Implementation and Configuration:

  • Deploy and Configure ECP: Oversee the deployment and configuration of Employee Center Professional, including setting up features like Knowledge Management, Case Management, and Request Management.
  • Integrate Systems: Integrate ECP with other ServiceNow modules and external systems to ensure seamless data flow and operational efficiency.

3. Customization and Development:

  • Custom Solutions: Develop custom applications, forms, and workflows within ECP as needed to address specific business requirements.
  • Scripting and Automation: Write and maintain scripts and automation processes to enhance the functionality of ECP.

4. User Experience (UX) Design:

  • Optimize UX: Design user-friendly interfaces and workflows that enhance the employee experience, ensuring that ECP is intuitive and accessible.
  • Feedback Incorporation: Incorporate feedback from users to continually improve the ECP interface and functionality.

5. Performance Monitoring and Optimization:

  • Monitor Performance: Regularly monitor the performance of the ECP platform to ensure it meets performance and reliability standards.
  • Optimize: Identify and address any performance issues, and optimize configurations and processes for better efficiency.

6. Security and Compliance:

  • Ensure Security: Implement security best practices within ECP to protect sensitive employee data and ensure compliance with relevant regulations.
  • Compliance Checks: Ensure that the solution complies with organizational policies and industry standards.

7. Troubleshooting and Support:

  • Issue Resolution: Troubleshoot and resolve issues related to ECP, including system errors, integration problems, and user-related issues.
  • Support: Provide ongoing support and guidance to users and administrators, addressing any questions or concerns.

8. Documentation and Training:

  • Document Solutions: Create and maintain detailed documentation for ECP configurations, customizations, and processes.
  • Train Users: Develop and deliver training programs for end-users and administrators to ensure effective use of the Employee Center Professional.

9. Project Management:

  • Lead Projects: Oversee and manage ECP-related projects, ensuring that they are completed on time, within scope, and on budget.
  • Coordinate Resources: Manage project resources, timelines, and deliverables, and communicate progress to stakeholders.

10. Continuous Improvement:

  • Stay Updated: Keep up with the latest ServiceNow releases, updates, and industry trends to ensure that the ECP solution remains current and effective.
  • Enhance Solutions: Proactively seek opportunities to enhance the ECP solution and adapt it to evolving business needs.

11. Stakeholder Engagement:

  • Collaborate: Work with various stakeholders, including HR, IT, and business leaders, to ensure that ECP aligns with organizational goals and delivers value.
  • Feedback Management: Collect and address feedback from users and stakeholders to improve the ECP experience.

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