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Junior Technical Support Rep

4 months ago

Mechanicsville, United States Qubica AMF Full time
Job DescriptionJob Description

Job Description

Summary/objective

We are looking for motivated individuals who want to kick-start a career in technology and technical services. Would you thrive in a small support center where you can learn about the technology and innovations driving the bowling and entertainment industry? This position is designed to offer a growth path into our professional Technical Support team. As a Junior Technical Support Representative, you will train to support our customers by phone, email, chat, and using various remote support tools. Our customers are a combination of large and small businesses, some with little or no IT expertise in-house. We are looking for people with strong technical skills and those who interact well with customers -- whether they are the business owner, front desk staff, or mechanics. We are a growth-focused employer dedicated to further developing these skills in our employees.

Below are some daily activities you may engage in:

  • Answer and respond to technical issues via inbound calls from external customers and end-users of QubicaAMF Products.
  • Use your sleuthing skills to troubleshoot a possible wiring issue
  • Diagnosis and fix that pesky computer that won’t boot
  • Team up with peers to increase overall knowledge of different aspects of products
  • Provide remote installation support for our proprietary software
  • Troubleshoot and initiate a warranty claim
  • Remain calm and conquer that Point-of-Sale terminal that won’t connect to the network
  • Performs additional duties as directed.

Supervisory Responsibilities

This position has no direct supervisory responsibilities but does serve as a coach and mentor for other positions in the department.

Here are the skills and traits we are looking to build upon:

  • Working knowledge of firewalls, routers, switches
  • End-user support (OS, Hardware, and Printer troubleshooting, etc.)
  • Excellent communication (written and oral) skills
  • Excellent documentation and record-keeping skills
  • The desire and ability to learn new technology
  • Some travel is required so we can develop your skills through hands-on training
  • Previous technical support experience is a plus

Work environment

While performing the duties of this job, the employee regularly works in a warehouse environment where higher levels of noise, dust, and activity can be expected. This is a non-temperature-controlled warehouse where temperatures can be hot in the summer and cold in the winter. There is frequent exposure to moving parts.

Physical Demands

The employee is frequently required to stand, walk, use hands to finger, handle, or feel, and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds.

Travel required

No travel is required.

Required education and experience

  • Minimum of 1 year of experience in entry-level tech support.
  • Strong desire to learn and grow within QubicaAMF.

Competitive compensation and benefits include medical/dental/vision insurance, 401k with employer contribution, PTO, paid Holidays, and an on-site fitness center.

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, obligations, and activities may change at any time, with or without notice.