Desktop Support Technician

2 weeks ago

Mechanicsville, United States Qubica AMF Full time $45,000 - $50,000
Job DescriptionJob Description

FLSA Classification

Non-Exempt

Reports to

Infrastructure Service Manager

Job Description

Summary/objective

The Desktop Support Technician is responsible for providing installation, maintenance, troubleshooting, administrative support, and network user management in a multi-site environment. Integrates technical acumen with problem-solving expertise to expand IT operations.

Essential Functions

  • Provide technical support for internal and external employees on hardware and basic software issues.
  • Monitor ticketing system to manage incoming services, problem, and enhancement requests.
  • Install and test computer-related equipment.
  • Relocate computers, phones, and peripheral equipment’s as needed
  • Maintain Asset Management inventory on all IT equipment.
  • Deploy, configure, and troubleshoot Windows based computers.
  • Basic knowledge on managing servers in a Microsoft network environment.
  • Manage basic operations in the Active Directory environment (create and manage users and groups, reset passwords, etc.).
  • General support of Office365 applications.
  • Assists users in Headquarters and remote users located in mainly in the US and Mexico, but also collaborate with the Global team and support EMEA users too when possible
  • Collaborate and work closely with the IT team located in Italy and report the the infrastructure manager who is also located in IT
  • Assist with deployments of assigned network projects.
  • Ability to work independently with minimum supervision.
  • Ability to keep up with new technologies that are applicable to the company needs.
  • Provide an exceptional customer experience
  • Other duties as assigned

Supervisory Responsibilities: None

Competencies/Qualifications

  • Ability to support the following: Hardware, Microsoft Office, Switches, Routers/Firewalls, Cabinets / Patch Panels, Access Points
    • Telephony system experience a plus
    • Knowledge of basic concepts on Microsoft Azure a plus
    • Manage macOS and iOS a plus

Physical Demands

The employee is frequently required to stand, walk, use hands to finger, handle, or feel, and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds.

Travel required

Travel is required as needed.

Required Education and/or Experience

  • Associate’s degree or equivalent combination of education and experience
  • Strong customer service skills
  • Ability to work independently and in a team environment



Monday- Friday- 8:00am - 5:00pm

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