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Financial Application Support Specialist

2 months ago

Mechanicsville, Virginia, United States Saxon Global Full time
Job Summary:

This contract position will serve as the IT support administrator/coordinator for the ABC instance of Oracle Cloud financials (BAR) and the SAP Customer Activity Repository (CAR). In addition to support activities, the incoming candidate will also be responsible for any requirements development and prioritization of enhancement requests.

They will also be responsible for escalating platform-related issues and partnering with the appropriate vendor for resolution. The incoming candidate needs to be a self-starter and fast learner, who remains calm under pressure and who possesses excellent time management skills with an ability to communicate with colleagues from various areas of the organization.

Responsibilities:
  • Serve as IT product configuration administrator for Oracle Cloud Fusion platform and for basic functionality in the SAP Customer Activity Repository application.
  • Assess the existing administration and support activities performed by business, IT, and 3rd party vendor resources to identify what should be performed in-house vs. outsourced.
  • Research and troubleshoot functional and data integration issues and defects and determine whether to escalate to vendor or internal IT support.
  • Partner with key stakeholders to evaluate product upgrades and perform an impact assessment on both the existing systems and business processes.
  • Elicit and write requirements for all requested enhancements to supported products.
  • Create and/or maintain appropriately detailed business and system documentation.
  • Create detailed data mappings, as needed, for data integration with legacy systems.
  • Serve as an escalation point of contact for the IT Production Support Team for supported systems.
  • Partner with key business and technical stakeholders to maintain and/or establish standards and governance to ensure adherence to standards when it comes to the administration, maintenance, and enhancement of the supported applications.
  • Partner with key business and technical stakeholders to annually review, maintain, and/or develop an operational support plan for the products.
  • Serve as the subject matter expert for both the use of the supported applications and their technical implementation.
  • Work with other IT functional groups to resolve issues related to connectivity and interfaces with other ABC systems.
  • Direct stakeholders to submit a project initiation request for enhancements or additions that exceed the bandwidth, capacity, and/or capabilities of day-to-day administration and 3rd party vendor supported enhancements.
  • Coordinate change management efforts and ensure that the change management process is followed for each release, including those that contain just product configuration changes.
  • Mentor(s) and train a back-up resource if/when available.
Requirements:
  • Foundational understanding of accounting concepts (primarily involving the input of financial transactions - receivables and payables - into the general ledger but also a basic understanding of financial position, cash flow, and reconciliation).
  • Ability to execute simple to moderately complex (multi-table joins) SQL select statements.
  • Create and maintain data definitions (business definitions of data elements) and source to target mappings for system-to-system interfaces.
  • Excellent problem-solving and troubleshooting skills.
  • Has previous experience as a Sr. BSA and as either a cloud-based or on-premise COTS product administrator.
  • Ability to learn new products and systems quickly.
  • Possesses excellent problem-solving and technical troubleshooting capabilities.
  • Is a self-starter and independent worker; does not require detailed instructions on what tasks to complete or how to complete them.
  • Works independently and is able to effectively and efficiently translate business, process, and technical goals into actionable tasks.
  • Able to balance multiple assignments simultaneously based on priority and complexity.
  • Possesses excellent verbal and written communication skills with both IT and Business Professionals at all levels of organization (able to speak to big picture as well as technical details and knows when to speak to each and how).
Preferred Qualifications:
  • Previous experience with the implementation and/or support of Oracle Cloud Financials and Budgeting software.
  • Previous experience with the implementation and/or support of SAP Customer Activity Repository.