![Qubica AMF](https://media.trabajo.org/img/noimg.jpg)
Junior Technical Support Rep
4 weeks ago
Job Description
Summary/objective
We are looking for motivated individuals who want to kick-start a career in technology and technical services. Would you thrive in a small support center where you can learn about the technology and innovations driving the bowling and entertainment industry? This position is designed to offer a growth path into our professional Technical Support team. As a Junior Technical Support Representative, you will train to support our customers by phone, email, chat, and using various remote support tools. Our customers are a combination of large and small businesses, some with little or no IT expertise in-house. We are looking for people with strong technical skills and those who interact well with customers -- whether they are the business owner, front desk staff, or mechanics. We are a growth-focused employer dedicated to further developing these skills in our employees.
Below are some daily activities you may engage in:
- Answer and respond to technical issues via inbound calls from external customers and end-users of QubicaAMF Products.
- Use your sleuthing skills to troubleshoot a possible wiring issue
- Diagnosis and fix that pesky computer that won’t boot
- Team up with peers to increase overall knowledge of different aspects of products
- Provide remote installation support for our proprietary software
- Troubleshoot and initiate a warranty claim
- Remain calm and conquer that Point-of-Sale terminal that won’t connect to the network
- Performs additional duties as directed.
Supervisory Responsibilities
This position has no direct supervisory responsibilities but does serve as a coach and mentor for other positions in the department.
Here are the skills and traits we are looking to build upon:
- Working knowledge of firewalls, routers, switches
- End-user support (OS, Hardware, and Printer troubleshooting, etc.)
- Excellent communication (written and oral) skills
- Excellent documentation and record-keeping skills
- The desire and ability to learn new technology
- Some travel is required so we can develop your skills through hands-on training
- Previous technical support experience is a plus
Work environment
While performing the duties of this job, the employee regularly works in a warehouse environment where higher levels of noise, dust, and activity can be expected. This is a non-temperature-controlled warehouse where temperatures can be hot in the summer and cold in the winter. There is frequent exposure to moving parts.
Physical Demands
The employee is frequently required to stand, walk, use hands to finger, handle, or feel, and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds.
Travel required
No travel is required.
Required education and experience
- Minimum of 1 year of experience in entry-level tech support.
- Strong desire to learn and grow within QubicaAMF.
Competitive compensation and benefits include medical/dental/vision insurance, 401k with employer contribution, PTO, paid Holidays, and an on-site fitness center.
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, obligations, and activities may change at any time, with or without notice.
-
Junior Technical Support Rep
1 month ago
Mechanicsville, United States QubicaAMF Full timeJob Description Summary/objective We are looking for motivated individuals who want to kick-start a career in technology and technical services. Would you thrive in a small support center where you can learn about the technology and innovations driving the bowling and entertainment industry? This position is designed to offer a growth path into our...
-
Junior Technical Support Rep
4 weeks ago
Mechanicsville, United States QubicaAMF Full timeJob Description Summary/objective We are looking for motivated individuals who want to kick-start a career in technology and technical services. Would you thrive in a small support center where you can learn about the technology and innovations driving the bowling and entertainment industry? This position is designed to offer a growth path into our...
-
Junior Technical Support Rep
1 month ago
Mechanicsville, United States Qubica AMF Full timeJob DescriptionJob DescriptionJob Description Summary/objectiveWe are looking for motivated individuals who want to kick-start a career in technology and technical services. Would you thrive in a small support center where you can learn about the technology and innovations driving the bowling and entertainment industry? This position is designed to offer a...
-
Junior Technical Support Rep
4 weeks ago
Mechanicsville, United States Qubica AMF Full timeJob DescriptionJob DescriptionJob Description Summary/objectiveWe are looking for motivated individuals who want to kick-start a career in technology and technical services. Would you thrive in a small support center where you can learn about the technology and innovations driving the bowling and entertainment industry? This position is designed to offer a...
-
Junior Technical Support Rep
4 weeks ago
Mechanicsville, United States Qubica AMF Full time**Summary/objective** **Below are some daily activities you may engage in**: - Answer and respond to technical issues via inbound calls from external customers and end-users of QubicaAMF Products. - Use your sleuthing skills to troubleshoot a possible wiring issue - Diagnosis and fix that pesky computer that won’t boot - Team up with peers to increase...
-
Junior Warehouse Operator
1 month ago
Mechanicsville, United States AV3 Inc Full timeJob Openings >> Junior Warehouse Operator Junior Warehouse Operator Summary Title: Junior Warehouse Operator ID: WARHSE20240508 Position Title: Junior Warehouse Operator Employment Classification: Full-Time Location: Mechanicsville, MD Department: Warehouse More about this job > Description AV3, Inc. is a small, Native American and Veteran owned Audiovisual...
-
Technical Support Training Supervisor
4 weeks ago
Mechanicsville, United States QubicaAMF Full timeJob Description Job Description FLSA Classification Exempt Reports to Technical Support Manager Job Description Summary/objective The Technical Support Training Supervisor will align with Technical Support management to ensure the Technical Support team has a consistent onboarding experience and a fully implemented continuous education program. This position...
-
Technical Support Training Supervisor
20 hours ago
Mechanicsville, United States QubicaAMF Full timeFLSA Classification Exempt Reports to Technical Support Manager Job Description Summary/objective The Technical Support Training Supervisor will align with Technical Support management to ensure the Technical Support team has a consistent onboarding experience and a fully implemented continuous education program. This position is responsible for hours that...
-
Technical Support Training Supervisor
4 weeks ago
Mechanicsville, United States Qubica AMF Full timeJob DescriptionJob DescriptionFLSA ClassificationExemptReports toTechnical Support ManagerJob Description Summary/objectiveThe Technical Support Training Supervisor will align with Technical Support management to ensure the Technical Support team has a consistent onboarding experience and a fully implemented continuous education program. This position is...
-
Junior Warehouse Operator
4 weeks ago
Mechanicsville, United States AV3, Inc. Full timeAV3, Inc. is a small, Native American and Veteran owned Audiovisual (AV) Systems Integration company headquartered in Southern Maryland. Supported by Belmont Point Management LLC's Executive Leadership team, we've earned a reputation as a premiere AV integration and installation provider serving the Intelligence and Defense communities, Maryland Public...
-
Technical Documentation Specialist
2 weeks ago
Mechanicsville, United States Qubica AMF Full timeJob DescriptionJob DescriptionFLSA ClassificationExemptReports toTechnical Support ManagerJob Description Summary/objectiveThe Technical Documentation Specialist role is a critical part of our Technical Support team. The role is focused on developing product documentation, technical guides and video content for the Support team, end-user guides for our...
-
Business Systems Analyst
4 weeks ago
Mechanicsville, United States Serigor Inc. Full timeJob DescriptionJob DescriptionJob Title: Business Systems Analyst (HYBRID)Location: Mechanicsville, VA Duration: 12+ MonthsJob Description:This is a BSA role NOT the same as a BA role and calls for a seasoned Senior Business Analyst ALONG WITH Systems Analyst experience. Suitable candidates must be comfortable working in a highly dynamic collaborative work...
-
Business Systems Analyst
4 weeks ago
Mechanicsville, United States Serigor Inc. Full timeJob DescriptionJob DescriptionJob Title: Business Systems Analyst (Hybrid)Location: Mechanicsville, VADuration: 12+ MonthsJob Description:This is a BSA role NOT the same as a BA role and calls for a seasoned Senior Business Analyst Along with Systems Analyst experience. Suitable candidates must be comfortable working in a highly dynamic collaborative work...
-
Desktop Support Technician II
1 month ago
Mechanicsville, United States Vaco Full timeContract-to-hireOnsite in Richmond The Desktop Support Technician II is responsible for managing escalation issues from the Service Desk Technicians. This position utilizes in-depth analyses and problem solving in resolving issues related to hardware, software, configuration issues, etc. The Analyst makes decisions in resolving customer problems and...
-
Desktop Support Technician II
4 weeks ago
Mechanicsville, United States Vaco Full timeContract-to-hireOnsite in Richmond The Desktop Support Technician II is responsible for managing escalation issues from the Service Desk Technicians. This position utilizes in-depth analyses and problem solving in resolving issues related to hardware, software, configuration issues, etc. The Analyst makes decisions in resolving customer problems and...
-
Desktop Support Technician II
1 month ago
Mechanicsville, United States Vaco Full timeContract-to-hireOnsite in Richmond The Desktop Support Technician II is responsible for managing escalation issues from the Service Desk Technicians. This position utilizes in-depth analyses and problem solving in resolving issues related to hardware, software, configuration issues, etc. The Analyst makes decisions in resolving customer problems and...
-
Desktop Support Technician II
4 weeks ago
Mechanicsville, United States Vaco Full timeContract-to-hireOnsite in Richmond The Desktop Support Technician II is responsible for managing escalation issues from the Service Desk Technicians. This position utilizes in-depth analyses and problem solving in resolving issues related to hardware, software, configuration issues, etc. The Analyst makes decisions in resolving customer problems and...
-
Warehouse Associate
4 weeks ago
Mechanicsville, United States Affinity Group Full timeJob DescriptionJob DescriptionSummary: Affinity Group is hiring a Warehouse/Culinary Support Associate to join our fast-growing organization. The ideal candidate will have some background in foodservice, with the desire to transition into a fulltime sales role. This position requires you to perform various warehouse duties, such as sorting, loading,...
-
Electro-Mechanical Support Specialist
4 weeks ago
Mechanicsville, United States Qubica AMF Full timeJob DescriptionJob DescriptionElectro-Mechanical Support SpecialistFLSA ClassificationNon-ExemptReports toTechnical SupportJob Description Summary/objectiveWe are a growing team of troubleshooting professionals looking for someone with mechanical aptitude and a passion for increasing their knowledge of all types of machinery. Are you the person others think...
-
Entry Level Call Center Rep
4 days ago
Mechanicsville, United States Teleperformance USA Full timeCategory : Customer Service/Support About TP Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our...