Engineer, Applications

JOB SUMMARY:

The Application Engineer (AE) at all levels is responsible for supporting the salesperson or customer with the technical review of our customer’s application. This defines our most competitive interaction. This role is responsible for promoting the sale of the Division’s products which requires abundant engineering knowledge to make judgments involving applications, installations, and economic consideration, as well as, handling all customer and distributor inquiries requiring technical assistance.

ESSENTIAL DUTIES & RESPONSIBILITIES:

This job description represents only the primary areas of responsibility; specific position assignments will vary depending on the needs of the department.

To perform the job successfully, an individual must be able to execute each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential duties and responsibilities should be listed in the order of importance/majority of time spent.

• Provide technical support and solutions to the sales team and customers from pre-sale strategy through client implementation and installation
• Maintain extensive knowledge of complex aspects of products and systems
• Analyze customer requirements and illustrate how company solutions can provide value and support their organization
• Work in partnership with the supply chain and sales team to confirm costs, strategize sales approaches, and ensure attainment of sales quotas
• Prepare proposals and technical responses to RFI and RFPs
• Understand specific client systems and equipment requirements in order to identify additional sales opportunities to provide to the sales team
• Recommend modifications to standard products to meet individual customer requirements, within practical company and economic limitations
• Provide written/verbal quotations and perform necessary follow-up in accordance with enterprise resource planning (ERP) and company price lists, electronic quote tools, and contractual discount schedules
• May perform costing analysis on product line items versus published pricing to arrive at gross margin calculation for review and approval by Applications and Sales Managers
• May coordinate customer delivery requirements with the Production Department and configure technical solutions for customers to ensure successful customer integration
• Anticipate and answer client/sales questions on product functionality/usage, application inquiries, and appropriate product recommendations in a timely manner
• Assists customers with troubleshooting problems, handles customer complaints, and solves problems in a prompt, professional manner; may be involved in investigating and reporting on warranty claims and return goods authorization (RGA) process
• Collaborate and transfer technical knowledge with sales staff, trainers, and product support.
• Provide feedback on development, marketing literature, website development, and other system tools to boost productivity and as needed to increase sales of the Division’s products
• Provide consultation or demonstrations remotely from the office, possibly onsite at trade shows, or by visiting client sites for sales or service-related activities
• Create and maintain internal documentation and drawings
• Compile product information into succinct, organized technical documentation
• Knowledge of Air Pollution Control Technologies, EPA, VOC, basic engineering calculations, and basic knowledge of AutoCAD
• Competency in burner systems, natural gas piping trains, and NFPA 86 requirements
• Competency in industrial fan and blower design
• Create proposal write-up (MS Word), engineering calculation (MS Excel), get quotes from the vendor (RFQ), and provide estimated cost (MS Excel)
• Create job kickoff meeting review documents and assist the project teams
• Perform other duties as assigned

ION AND EXPERIENCE:

• A Bachelor’s Degree in Engineering or a related field and 5-8 years of experience; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.
• Prior experience in the Engineering (chemical engineering preferred), mechanical, design, and/or commercial industrial manufacturing industry is helpful.

LICENSING/CERTIFICATIONS:

• None

COMPETENCIES

KNOWLEDGE:

• Microsoft Office Suite; ERP systems, ADP, Epicor and/or D365 is beneficial. Familiarity with EPM tools (e.g., Hyperion, TM1, etc.) preferred.
• Engineering and Technology — Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
• Design — Knowledge of design techniques, tools, and principals involved in production of precision technical plans, blueprints, drawings, and models.
• Mechanical — Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
• Physics — Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic, and sub- atomic structures and processes.
• Materials — Knowledge of material science, including their properties and interaction with other products in the system.
• English Language-Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition and grammar.

COMPETENCIES

SKILL IN:

• Exercising confidentiality, discretion, and sound judgment.

• Sense of Urgency - Motivated self-starter.

• Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
• Systems Analysis - Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
• Mathematics - Using math to solve problems.
• Critical thinking - Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.

• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Science - Using scientific rules and methods to solve problems.
• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Analytical - Strong analytical skills. Being able to analyze complex challenges by identifying fundamental drivers, fact-finding, and creating options based on facts and figures.
• Speaking - Talking to others to convey information effectively.
• Writing - Communicating effectively in writing as appropriate for the needs of the audience.

• Well-developed ability to multi-task and prioritize with strong attention to detail.

ABILITIES IN:

• Mathematical Reasoning-The ability to choose the right mathematical methods or formulas to solve a problem.
• Oral Comprehension-The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Written Comprehension-The ability to read and understand information and ideas presented in writing.
• Number Facility-The ability to add, subtract, multiply, or divide quickly and correctly.
• Organization and prioritization-The ability to prioritize and organize workload with strong attention to details.

• Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
• Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
• Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
• Written Expression - The ability to communicate information and ideas in writing so others will understand.
• Aptitude for Technology - The ability to apply and improve extensive or in-depth specialized knowledge, skills, and judgment by assessing, and translating information technology into responsive and effective procurement solutions.

ADA REQUIREMENTS (For U.S. positions only):

Positions in this function typically require typing, sitting, climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, seeing and repetitive motions.

Concentrated mental and/or visual attention. The work involves performing complex tasks to very close accuracy and quality specifications, or a high degree of hand and eye coordination for sustained periods.

• The job is typically performed under comfortable working conditions; any disagreeable elements are generally absent during normal performance of job.
• Compliance with company attendance standards.

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Incumbents may be subjected to moving mechanical parts, electrical currents, vibrations, fumes, odors, dusts, gases, poor ventilation, chemicals, oils, extreme temperatures, inadequate lighting, workspace restrictions, intense noises, and travel.

TRAVEL REQUIREMENTS:

Travel of 10-20% is required to travel to customer sites to assist prior and post project activities; must have the ability to travel across borders.

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