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Implementation Analyst

4 months ago

Gilbert, United States Kinective Full time
Job DescriptionJob DescriptionDescription:


Ready to be a part of the company transforming FinTech and how the world accesses banking services?

When was the last time you were excited about interacting with your bank or credit union? If the answer is “a while” then you’re in good company. Despite the ability access to better financial choices being at the heart of empowering communities, businesses, and people, financial institutions (FIs) are struggling to keep up with modern expectations.


And that’s where Kinective comes in. We’re here to change the way the world accesses and thinks about banking through software that connects a historically “boring” industry to the latest and greatest fintechs shaping the industry.


Ok... but what does all of that actually mean? Banks and credit unions are using some pretty old-school systems, which makes adopting new and innovative technology difficult (if not impossible). If you think it’s easy for your local branch to send you a receipt via text… think again.


Want proof? As the largest provider of software connectivity to 1 in 4 U.S. financial institutions, we are the leading company transforming the way banking is done for credit unions and banks. (In fact, Forbes recently released their Best Banks in the World report, and Kinective works with over 60% of their named banks).


Kinective is the connector (get it?) that bridges that technology gap and helps modernize the way banking works. Our 300+ team of mega-talented and passionate folks are brought together with the unifying desire to make life easier (and better) for our clients and ultimately paving the way for banks and credit unions to modernize banking for everyone.



The Cliffs Notes

The Implementation Analyst is ultimately responsible for the overall success of new implementations, conversations, migrations, and upgrades. A successful Implementation Analyst will use excellent, attention to detail, documentation, communication, and customer service skills to ensure Kinective's clients enjoy a seamless and highly enjoyable product implementation experience.



What you’ll own:

  • Effectively handle customer interaction to resolve implementation/support issues.
  • During these engagements, the expectation is to become self-suffice.
  • Gather information necessary to provide effective solutions.
  • Utilize our testing environment for issue re-creation and verification.
  • Follow-up with customers throughout the lifecycle of the service call to keep the customer informed of progress towards issue resolution.
  • Accurate and prompt support call tracking.
  • Report issues to the Implementation team escalation points with appropriate documentation of symptoms, steps taken and resolution
  • Interface with other departments; Projects, Design, Support, Development and Quality Assurance teams.
  • Appropriate diligence when working on customer environments where security and financial risks are significant.
  • Ongoing personal/professional development of both Product and Technical knowledge and skills.
  • Assist with documenting internal and business system processes
  • Assessment of areas where both internal and customer facing processes can improve.
  • Lead and Participation in after-hours or weekend implementation or support schedule.


Requirements:


What you’re great at:

  • Excellent problem diagnosis and resolution skills
  • A solid technical knowledge background
  • Strong verbal and written communication skills
  • Able to effectively communicate complex and sophisticated software processes to non-technical audiences.
  • Able to work with difficult people in a positive manner
  • Strong organizational and time management skills
  • Works well in a fast-paced environment
  • Able to work independently, with minimal supervision.


Necessary Qualifications:

  • 3+ years of application support work experience (preferably in a financial institution or business that serves financial institutions).
  • Alternatively Completion of a higher education Technical program.


Why Kinective?

We’re transforming our industry. You’re hopping into a rocket ship when you join the Kinective team. We have our sights set on becoming the go-to banking technology enabler, giving our customers total freedom in choosing any system, technology, or provider to scale their innovation efforts and have it integrate with their banking core. Oh, and we should mention, we’re the only ones doing that right now.


We love our customers (and they love us, too). Creating incredible customer outcomes is a unifying value at Kinective, with over a 95% customer retention rate.


All the benefits. We care about you on and off the clock, which is why we are proud to offer plenty of great benefits to choose from. A generously flexible PTO, medical, dental, vision, even pet insurance, just to name a few.


We’re cool people building cool stuff. Underneath all the banking acronyms and terminologies is a team of driven people building the future of banking. We value a workplace that allows us to work hard, be challenged, and ultimately be supported in our endeavors.



What does life at Kinective look like?

Bid adieu to snooze-fest corporate gigs. At Kinective, we believe that balance is key. We know how to have fun, and how to hit deadlines. We know how to collaborate and enjoy comradery, and how to provide feedback to help each other grow professionally.


Our culture empowers team members to take the lead, upholds integrity as our bedrock, and values trust and respect in all our operations. We believe in learning new skills, mentoring colleagues, and nurturing personal development. That’s why we seek to promote from within and give our team members the opportunity to rise with us.


Our Values

Deliver success. We strive to exceed customer expectations. We are powered by a relentless commitment to delivering quality and service to our customers. We turn everyday interactions into positive, memorable experiences that create long-lasting Kinective ambassadors.


Grit with grace. We face problems head on, respecting others along the way. We aren’t afraid to step outside of our comfort zone to accomplish the common goal. We believe that progress thrives on constructive dialogue and a commitment to understanding.


One Kinective. Together, we win. By embracing a “better together” mindset, we unleash the full potential of our team and propel Kinective from good to great.


Build the future. We are driven by the pursuit of what’s possible. Building the future requires embracing change and challenging the status quo. We believe that the best idea wins, embodying a culture of innovation.


The Team In this role, you would be a part of the Professional Services Team and reporting to our Senior Director, Professional Services.



Office Expectation This role is HYBRID, with an expectation of 3-4 days a week in-office. Our hours are 8-5pm.



Well, you’ve made it this far... Seems like we might be meant to be, right? If you think you’re the right fit for Kinective, go ahead and click “apply.” And, even if you’re not quite sure if you’re qualified, we encourage you to apply and we can decide together.