Client Success Operations Manager

3 weeks ago

Allen, United States Inbenta Full time
Job DescriptionJob DescriptionSalary:

About Inbenta


Founded in 2005, Inbenta (www.inbenta.com) is a global AI (Artificial Intelligence) platform purpose-built to optimize customer experience. The company's powerful platform combines the use of Natural Language Processing, Neuro-Symbolic AI, and Generative AI across five digital support communication modules – Chatbot, Knowledge, Search, Messenger, and Digital Demos – delivering a complete and configurable solution for any enterprise. With its headquarters in Allen, TX, and with regional offices in the U.S., Canada, Spain, France, and Brazil,  Inbenta has over 1,000 global brands using its solution across a range of industries, including: financial services, travel, ecommerce, telecom, and utilities.


Job Description


We are seeking a highly skilled Client Success Operations Manager to join our team. The Client Success Operations Manager will play a crucial role in driving business analytics, generating insights, managing strategic projects, and overseeing sales reporting processes. This position requires proficiency in MS Excel and PowerPoint at an expert level, along with exceptional communication and collaboration skills.


Responsibilities


  • Conduct business analytics to derive meaningful insights and recommendations for sales strategy.
  • Develop and maintain sales reporting dashboards and metrics to monitor performance and identify trends.
  • Manage and drive strategic projects related to sales operations and efficiency improvements.
  • Collaborate closely with sales, marketing, finance, and other departments to ensure alignment of strategies and goals.
  • Provide actionable insights to the executive leader to optimize performance and achieve targets.
  • Streamline processes and implement best practices to enhance overall sales operations efficiency.
  • Prepare executive / board presentations and reports using MS PowerPoint to communicate findings and recommendations.


Education and Experience


  • Bachelor’s degree in Business Administration, Finance, Economics, or a related field (Master’s degree preferred).
  • Proven experience in sales operations, business analytics, or a similar role.
  • Expertise in MS Excel and MS PowerPoint with the ability to create complex formulas, pivot tables, and presentations.
  • Strong analytical skills with the ability to interpret data and trends, diagnose problems, and recommend effective solutions.
  • Excellent verbal and written communication skills with the ability to convey complex information in a clear and concise manner.
  • Ability to collaborate effectively with cross-functional teams and stakeholders.
  • Detail-oriented with strong organizational and project management skills.
  • Experience with CRM systems (e.g., Salesforce, HubSpot) and BI tools (e.g., Tableau, Power BI) required.
  • Multilingual (Spanish, Portuguese, French) is a plus.


This role is ideally based in Allen, Texas or Atlanta, Georgia.  Remote work within the United States will also be considered for exceptional candidates.


How to Apply:

 

Please submit your resume and a cover letter explaining why you are the ideal candidate for this role. Inbenta is an equal opportunity employer that values diversity tremendously. We celebrate diversity and are committed to creating an inclusive environment for all employees.


By submitting your application, you acknowledge that you have read and understood the Inbenta Applicant Privacy Policy and that you accept the processing of your personal data according to said policy.

  • Client Success Operations Manager

    1 month ago

    Allen, United States Inbenta Full time

    Job DescriptionJob DescriptionSalary: About InbentaFounded in 2005, Inbenta (www.inbenta.com) is a global AI (Artificial Intelligence) platform purpose-built to optimize customer experience. The company's powerful platform combines the use of Natural Language Processing, Neuro-Symbolic AI, and Generative AI across five digital support communication...

  • Client Success Manager

    3 days ago

    Allen, United States Inbenta Full time

    Job DescriptionJob DescriptionSalary: Who we are?Inbenta is a global technology company headquartered in Texas, USA with offices and team members around the world. We develop an Automatic Language Processing (or Natural Language Processing – NLP) engine, which provides answers to human intentions formulated in natural language. Based on our proprietary and...

  • Client Success Strategist

    2 weeks ago

    Allen, Texas, United States Pushpay Full time

    Customer Success ManagerLocation: Hybrid (3 days in office per week)About the Role:At Pushpay, we are a leading technology firm dedicated to delivering reliable live streaming solutions for organizations worldwide. As a Customer Success Manager, you will be instrumental in nurturing and developing relationships with our Mid-Market clientele. Your role will...

  • Client Success Strategist

    2 weeks ago

    Allen, Texas, United States Pushpay Full time

    Customer Success ManagerLocation: Hybrid (3 days in office per week)About the Role:Pushpay, a leader in technology solutions, specializes in delivering exceptional live streaming services for a diverse range of organizations worldwide. Our commitment to providing unparalleled technical support and customer service has earned us one of the highest...

  • Client Success Specialist, Resi

    2 weeks ago

    Allen, Texas, United States Pushpay Full time

    Customer Success ManagerLocation: Hybrid (3 days in office per week)About the Role:Resi Media, LLC, a subsidiary of Pushpay, is a leading technology firm dedicated to delivering reliable live streaming solutions for numerous organizations worldwide. As a pioneer in the industry, Resi excels in providing exceptional technical support and customer service,...

  • Customer Success Leader, Unemployment Management

    3 weeks ago

    Allen, United States Experian Full time

    Job DescriptionJob DescriptionCompany DescriptionReady to make a difference? Experian has evolved into a global tech company in data and analytics. We're passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses and society. We're a member of the FTSE 30 and for more than 125 years we've...

  • Customer Success Leader, Unemployment Management

    1 week ago

    Allen, United States Experian Full time

    Job DescriptionJob DescriptionCompany DescriptionReady to make a difference? Experian has evolved into a global tech company in data and analytics. We're passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses and society. We're a member of the FTSE 30 and for more than 125 years we've...

  • Client Account Success Coordinator

    2 weeks ago

    Glen Allen, Virginia, United States TriMech Services Full time

    KEY RESPONSIBILITIESConduct thorough research and analysis of client account discrepancies, ensuring accurate monitoring of accounts as necessary.Prepare and distribute detailed account statements to clients, verifying that all information is precise and comprehensive.Provide prompt and accurate responses to client inquiries, maintaining a high level of...

  • Customer Success Manager for Unemployment Solutions

    2 weeks ago

    Allen, Texas, United States Experian Full time

    Job OverviewPosition SummaryAt Experian, we are dedicated to revolutionizing employer services in the realm of Human Resources compliance and outsourcing. We are seeking a Customer Success Manager specializing in Unemployment Management. This role is pivotal in aligning various teams to surpass client expectations. The Unemployment Management Customer...

  • Customer Success Manager

    3 weeks ago

    Allen, United States Motorola Solutions Full time

    Customer Success Manager position within Unified Communications Tier 3 department is a cross-functional, high-visibility role that works closely with Customers, Offer Managers, Sales, Delivery/ SI, CMSO, and development teams to ensure that all the P Manager, Project Management, Customer Service, Manufacturing, Business Services, Customer, Skills,...

  • Customer Success Manager, Resi

    2 months ago

    Allen, United States RESI Full time

    Customer Success ManagerLocation: Hybrid (3 days in office per week) in Allen, TX or Colorado Springs, CO onlyAbout the Role: Resi Media, LLC, a Pushpay company, is a privately held technology company broadcasting content for thousands of organizations around the globe. The industry leader in providing ultra-reliable live streaming to both physical venues...

  • Specialist Customer Success Manager

    1 month ago

    Allen, United States SAP Full time

    We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Operations Manager

    4 days ago

    Allen, Texas, United States Frisco Economic Development Corporation Full time

    Job Title: General ManagerAbout the Role:We are seeking an experienced and dynamic General Manager for the TOCA Soccer Training Facility who will lead our team in delivering exceptional training experiences while ensuring the facility's cleanliness, visual appeal, and overall operational excellence.Key Responsibilities:Oversee day-to-day operations of the...

  • Customer Success Parner, South

    4 weeks ago

    Allen, United States SAP, SE Full time

    Our team is driven by the success of our customers! The focus of this position is to help our clients successfully adopt, consume and renew their investment in SAP Business Technology Platform, including solutions for App Dev and Integration, Data an Cloud Architect, Product Management, Customer Engagement, Customer Experience, Technology, Technical

  • Restaurant Operations Manager

    2 days ago

    Allen, Texas, United States Hawaiian Bros Island Grill - Stine Ventures LLC Allen, TX Full time

    Job SummaryWe are seeking a highly skilled and experienced Restaurant General Manager to lead our team at Hawaiian Bros Island Grill in Allen, TX. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our restaurant, ensuring exceptional guest satisfaction, and driving business growth.Key...

  • Assistant Manager

    4 days ago

    Allen, Texas, United States Premium Brands Services, LLC Full time

    About UsPremium Brands Services, LLC is a leading provider of premium retail services, dedicated to delivering exceptional client experiences and driving business growth. Our team is passionate about empowering women to express their authentic selves through fashion and style.Job SummaryWe are seeking an experienced Assistant Manager to join our team,...

  • Restaurant Operations Manager

    16 hours ago

    Allen, Texas, United States BJ's Restaurant & Brewhouse Full time

    About the RoleWe are seeking a highly skilled and experienced Kitchen Manager to join our team at BJ's Restaurant & Brewhouse.Key ResponsibilitiesManage all functions of the restaurant during opening, mid, or closing shifts.Perform key responsibilities include hiring, managing, supervising, and training restaurant team members.Ensure a Gold Standard guest...

  • Restaurant Operations Manager

    2 days ago

    Allen, Texas, United States HHB Restaurant Recruiting Full time

    Job OverviewWe are seeking a highly skilled and experienced Restaurant Manager to lead our team at HHB Restaurant Recruiting. As a Restaurant Manager, you will be responsible for overseeing the daily operations of our restaurant, including staff management, customer service, and sales growth.Key ResponsibilitiesStaff Management: You will be responsible for...

  • **General Manager

    4 days ago

    Allen, Texas, United States AEG Full time

    About the RoleWe are seeking an experienced and dynamic General Manager to lead our team in delivering exceptional training experiences while ensuring the facility's cleanliness, visual appeal, and overall operational excellence.Key ResponsibilitiesCenter OperationsOversee day-to-day operations of the facility, ensuring a clean, clutter-free, and visually...

  • Client Advisor, Armani Outlet Allen

    5 months ago

    Allen, United States Armani Group Full time

    JOB DESCRIPTION Client Advisor | Armani Outlet, Allen | Full-Time As an associate with Giorgio Armani Corporation, you will be part of a diverse team , who you will work with to drive sales and provide an excellent client experience that represents the brand. Your ability to combine entrepreneurial spirit , passion for the brand, exemplify the...