Customer Success Manager, Resi

2 months ago

Allen, United States RESI Full time
Customer Success Manager

Location: Hybrid (3 days in office per week) in Allen, TX or Colorado Springs, CO only

About the Role:

Resi Media, LLC, a Pushpay company, is a privately held technology company broadcasting content for thousands of organizations around the globe. The industry leader in providing ultra-reliable live streaming to both physical venues and web destinations over a standard internet connection. Resi provides world-class technical support and customer service, having one of the highest satisfaction rates in the media industry.

The Customer Success Manager plays a key role in building and fostering relationships with our Mid-Market customers. You will be quota-based, where you are responsible for the retention, renewal rate, and increased business in a specific book of accounts. You will interact and build relationships with our customers to ensure they are both using and seeing value from their Resi platform. Your goals will include annual renewal dollars, expansion, and upsell of products, and growing giving through the Resi platform. You are here to ensure customer success by being dedicated to making our customers successful in their deployment, adoption, and usage of Resi. You will do all of this while creating a strong relationship with our customers based on value realization. The customer satisfaction you foster will help you retain our customers.

Ranked number 14 by Seattle Business Magazine in the 'Washington's 100 Best Companies to Work For' list in the large companies category for 2023; and named as one of BuiltIn 'Best Places to Work' in both Seattle and Dallas for 2024.

Benefits and Compensation:

We have a passion for making all employees feel supported. In addition to having a genuine interest in helping you do your best work and drive your career, we offer:
  • 100% employer-paid premiums for Medical HDHP Plan, Dental, and Vision for employee
  • 70% employer-paid premiums for Medical PPO Plan for employees, and Medical, Dental, and Vision for dependents
  • 401K match
  • Hybrid work model - 3 days in the office / 2 days remote each week
  • 12 paid Company Holidays
  • 2 paid Volunteer Time Off days
  • 15 days PTO, to start, increases with tenure and seniority
  • Paid parental and adoption leave
  • Compensation Range: $60,000 excluding commission, depending on location
Compensation ranges are determined by role and location. The range displayed on each job posting reflects the pay range for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

What You'll Do:
  • Revenue Retention: You will have targets and goals that ensure our customers stay customers.
  • Adoption Target: We are here to help our organizations deploy and use Resi, but the work doesn't stop there. We help them engage with their givers and drive adoption beyond the organization.
  • Upsell: We are building the most powerful engagement platform in the market. You will be responsible for selling additional products and features.
  • High Sales Activities: You will have the opportunity to work with hundreds of customers, and with that come a responsibility to make a large volume of calls and emails.
  • Resi Product Training and Assistance: You will be an expert in Resi's products so you are able to help with training, deployment, and giver adoption. This knowledge will help us ensure our successes, which drives both retention and upsell.
  • Other related duties as assigned.
What You'll Bring:
  • Experienced. You have at least 2 years of inside sales, account management, customer success management or renewal team management experience. You've used and have working knowledge of Salesforce.com or a similar CRM system. Experience with maintenance renewal process, Not-for-Profit, Education, or Faith verticals and/or background in software preferred.
  • Excellent Communicator. Strong written and verbal communication skills. You can communicate complex technology and problems, in a simple way. You are comfortable speaking in small groups, or leading presentations in front of large groups.
  • Problem Solver. You love identifying and tackling the most difficult of challenges and know how to work with a team to get to the best solution. You go the extra mile with a strong work ethic; self-directed and resourceful. Many would describe you as a "self- starter" or "driven".
  • Multi-Tasking. The ability to deal with a transactional work environment. You will have to be able to excel at time management and prioritization among many demands. You thrive when you are busy with lots of things to accomplish during the day. You feel a sense of satisfaction when you are able to accomplish a full day of work.
  • Business Minded. You love learning technology, and have impeccable business acumen.
  • Detail Oriented. You handle details accurately and in a timely manner. You can effectively manage opportunities, customer interactions, and key projects checkpoints with attention to accuracy and detail.
  • People Person. You have strong interpersonal skills and strive to maintain strong relationships with your customers and your colleagues. Your customer service and communication skills are top-notch, both over the phone and in email. You see no problem with building relationships with all types of people at all levels within an organization.
  • Performer. You love to set goals and see those goals through to success. You want to achieve your metrics monthly, quarterly, and annually. You don't settle for the status quo. You love to "over" perform and can show your successes.
  • Naturally Curious. You love to learn about why and how things work. Your favorite question as a child was "Why?". You like to spend time understanding your customer's needs in detail, and how you can help. You look for ways to be better every day.
  • Fun and Fast Paced . You like the startup world. You enjoy fast-paced roles, with lots to do. You are ok with change and ambiguity as we grow. You want to work with other fun people, who enjoy learning and helping each other. You know that great teams are made of great people.
  • Bachelor's Degree or additional equivalent years of experience.
  • Proven track record with quota/ target attainment.
  • Ability to build relationships with large account sets.
  • Managed 100+ accounts in prior roles.


Work Environment & Physical Demands:

Prolonged periods of sitting at a desk and working on a computer will be required. This role consistently operates standard office equipment such as computers and phones. This is largely a sedentary role but may occasionally require lifting up to 50 pounds, walking, bending, or standing as necessary. This description reflects management's assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned.

If you require a modification to your work equipment or furniture please contact the People Team - peopleteam@pushpay.com

Pushpay is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.

If you have a disability under the Americans with Disabilities Act or similar law, or you require religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Pushpay, please contact peopleteam@pushpay.com.

About Pushpay

Pushpay helps organizations and communities come to gather & stay connected, strengthening community, connection, and belonging through our suite of mobile apps, management software, and giving technology. Our 550 Pushpay teammates support 10,000+ customers as they drive social good, and we're honored to have processed over $15 billion in charitable giving. We're growing fast, including some exciting acquisitions in recent years, and we need driven talent. Join Pushpay and grow with us

  • Customer Success Manager, Resi

    2 months ago

    Allen, United States RESI Full time

    Customer Success Manager Location: Hybrid (3 days in office per week) in Allen, TX or Colorado Springs, CO only About the Role: Resi Media, LLC, a Pushpay company, is a privately held technology company broadcasting content for thousands of organizations around the globe. The Customer Success Manager plays a key role in building and fostering relationships...

  • Customer Success Manager, Resi

    1 month ago

    Allen, United States Par Excellence Search Consulting, Inc. Full time

    Customer Success Manager Location: Hybrid (3 days in office per week) in Allen, TX or Colorado Springs, CO only About the Role: Resi Media, LLC, a Pushpay company, is a privately held technology company broadcasting content for thousands of organizations around the globe. The industry leader in providing ultra-reliable live streaming to both physical venues...

  • Client Success Specialist, Resi

    6 days ago

    Allen, Texas, United States Pushpay Full time

    Customer Success ManagerLocation: Hybrid (3 days in office per week)About the Role:Resi Media, LLC, a subsidiary of Pushpay, is a leading technology firm dedicated to delivering reliable live streaming solutions for numerous organizations worldwide. As a pioneer in the industry, Resi excels in providing exceptional technical support and customer service,...

  • Mid-Market SDR, Resi

    4 weeks ago

    Allen, United States Pushpay Full time

    Mid-Market SDR, Resi Location: Hybrid in Allen, TX only   About the Role: Resi Media, LLC, a Pushpay company, is a privately held technology company broadcasting content for thousands of organizations around the globe. The industry leader in providing ultra-reliable live streaming to both physical venues and web destinations over a standard internet...

  • Client Success Strategist

    5 days ago

    Allen, Texas, United States Pushpay Full time

    Customer Success ManagerLocation: Hybrid (3 days in office per week)About the Role:Pushpay, a leader in technology solutions, specializes in delivering exceptional live streaming services for a diverse range of organizations worldwide. Our commitment to providing unparalleled technical support and customer service has earned us one of the highest...

  • Client Success Strategist

    6 days ago

    Allen, Texas, United States Pushpay Full time

    Customer Success ManagerLocation: Hybrid (3 days in office per week)About the Role:At Pushpay, we are a leading technology firm dedicated to delivering reliable live streaming solutions for organizations worldwide. As a Customer Success Manager, you will be instrumental in nurturing and developing relationships with our Mid-Market clientele. Your role will...

  • Customer Success Manager

    2 weeks ago

    Allen, United States Motorola Solutions Full time

    Customer Success Manager position within Unified Communications Tier 3 department is a cross-functional, high-visibility role that works closely with Customers, Offer Managers, Sales, Delivery/ SI, CMSO, and development teams to ensure that all the P Manager, Project Management, Customer Service, Manufacturing, Business Services, Customer, Skills,...

  • Customer Success Leader, Unemployment Management

    2 weeks ago

    Allen, United States Experian Full time

    Job DescriptionJob DescriptionCompany DescriptionReady to make a difference? Experian has evolved into a global tech company in data and analytics. We're passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses and society. We're a member of the FTSE 30 and for more than 125 years we've...

  • Customer Success Leader, Unemployment Management

    4 days ago

    Allen, United States Experian Full time

    Job DescriptionJob DescriptionCompany DescriptionReady to make a difference? Experian has evolved into a global tech company in data and analytics. We're passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses and society. We're a member of the FTSE 30 and for more than 125 years we've...

  • Specialist Customer Success Manager

    4 weeks ago

    Allen, United States SAP Full time

    We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Customer Success Manager for Unemployment Solutions

    6 days ago

    Allen, Texas, United States Experian Full time

    Job OverviewPosition SummaryAt Experian, we are dedicated to revolutionizing employer services in the realm of Human Resources compliance and outsourcing. We are seeking a Customer Success Manager specializing in Unemployment Management. This role is pivotal in aligning various teams to surpass client expectations. The Unemployment Management Customer...

  • Customer Success Parner, South

    3 weeks ago

    Allen, United States SAP, SE Full time

    Our team is driven by the success of our customers! The focus of this position is to help our clients successfully adopt, consume and renew their investment in SAP Business Technology Platform, including solutions for App Dev and Integration, Data an Cloud Architect, Product Management, Customer Engagement, Customer Experience, Technology, Technical

  • Client Success Operations Manager

    1 month ago

    Allen, United States Inbenta Full time

    Job DescriptionJob DescriptionSalary: About InbentaFounded in 2005, Inbenta (www.inbenta.com) is a global AI (Artificial Intelligence) platform purpose-built to optimize customer experience. The company's powerful platform combines the use of Natural Language Processing, Neuro-Symbolic AI, and Generative AI across five digital support communication...

  • Client Success Operations Manager

    2 weeks ago

    Allen, United States Inbenta Full time

    Job DescriptionJob DescriptionSalary: About InbentaFounded in 2005, Inbenta (www.inbenta.com) is a global AI (Artificial Intelligence) platform purpose-built to optimize customer experience. The company's powerful platform combines the use of Natural Language Processing, Neuro-Symbolic AI, and Generative AI across five digital support communication...

  • Account Manager

    3 weeks ago

    Allen, United States NETSCOUT Full time

    Position Summary: The Sales Account Manager is responsible for achieving sales quota in assigned territory through direct sales to enterprise customers. This role controls the accounts directly even if the business is booked through channels. Essential Duties and Responsibilities Adhere to company policies and ethical guidelines Follows...

  • Customer Engagement Manager Trainee

    6 days ago

    Glen Allen, Virginia, United States Equalizer Solutions Full time

    About Equalizer Solutions: Equalizer Solutions is a dynamic Marketing and Consulting firm dedicated to fostering mutual growth and success. Our company culture emphasizes collaboration and support, ensuring that every team member thrives. We provide numerous opportunities for both teamwork and individual contributions, promoting a well-rounded skill set...

  • Customer Experience Specialist

    3 months ago

    Allen, United States Best Buy Full time

    **Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Overview** Part Time Entry Level Store Associates You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure) * Backup childcare * Tuition assistance for yourself and dependents * Generous employee...

  • Salon Manager

    1 month ago

    Allen, United States Fantastic Sams Cut & Color of Dallas Full time

    Job DescriptionJob DescriptionA top franchise hair salon is opening a new location in Allen and is looking for a Salon Manager to join our team. The Salon Manager will oversee operations of the salon and its staff to achieve profitable sales in this brand new salon that is currently under construction.  Grand opening plans are underway to open this salon in...

  • General Manager

    1 week ago

    Allen, United States Hawaiian Bros Island Grill - Stine Ventures LLC Allen, TX Full time

    Job DescriptionJob Descriptionhe General Manager (GM) manages the operations of assigned restaurant. Accountable for achieving planned sales and profit levels for the restaurant through the implementation, management, and enforcement of company policies, procedures, programs, and performance standards. Directly supervise all managers and employees during the...

  • Department Manager

    3 months ago

    ALLEN, United States H&M Full time

    Job Description Overall Job Summary: At H&M we refer to our Assistant Managers as Department Managers and you are responsible for supporting the Sales and Profit goals in the store by setting a plan to deliver the Best Customer Experience in the department and overall store. The Department Manager will ensure that you have the Best Team and support their...