National Director of Account Management

1 month ago

San Francisco, United States SafelyYou Full time
Job DescriptionJob DescriptionAbout SafelyYou

SafelyYou is an extremely mission-driven company that raised $60m in 2021 through series A and series B financing and is now rapidly scaling. Our company spun out of the UC Berkeley AI Research Lab and develops artificial intelligence to support care for those with Alzheimer’s disease, dementia, and other cognitive impairments. Alzheimer’s disease is the single most expensive disease in the US, costing an estimated $600b per year in direct and indirect costs. It affects 1 in 3 people over 85 and 1 in 9 people over 65. Our first product is focused on reducing the frequency and impact of falls, the leading cause of hospitalization for those living with dementia. We have peer-reviewed results showing up to 80% fewer falls with an average of 40% fewer falls and 80% fewer ER visits from falls. We've raised capital from top VC firms, including Founders Fund, Eclipse, Foundation Capital, and Data Collective, and the largest providers in the space are actively using, expanding, and evangelizing the service. We have also been awarded grants from the National Institutes of Health and the National Science Foundation, given the national importance of the issue – as the population continues to age, the global costs of Alzheimer’s and dementia are expected to double over the next 10 years. With fewer and fewer young people available to provide the care needed, we must find a way for technology to bridge the gap. 

Your Role at SafelyYou

This is a remote role. As the National Director of Account Management at SafelyYou, you will lead a dynamic team of consultative Account Directors/Managers, driving SafelyYou’s revenue growth and the development and implementation of best practices throughout the client lifecycle. Your primary focus will be on accelerating revenue through expansion and cross-selling initiatives. You will also play a crucial role in balancing the alignment of organizational efforts to support client needs while driving predictable revenue outcomes. Your leadership will be vital in ensuring consistent execution across the team and taking ownership of all aspects of client expansion. If you are a strategic, action-oriented sales leader with a proven track record, we encourage you to apply and join our mission-driven team.

Key Responsibilities:
  • Lead and mentor a team of Account Directors/Managers to achieve organizational objectives.
  • Drive positive client outcomes by effectively managing a personal book of business.
  • Build and implement processes for continuous customer growth.
  • Support the mapping of customer journeys across functions to enhance client experience.
  • Collaborate cross-departmentally to ensure client success.
  • Develop and implement policies, procedures, and operating plans.
  • Align with sales and product teams to set expectations and drive market development.
  • Oversee employee productivity, performance, and development plans.
  • Translate business strategies into clear objectives and actionable plans.
  • Prioritize team needs and support around revenue generation.
  • Identify key leading indicators for client success and business growth.
  • Utilize internal and external business intelligence to identify new opportunities.
  • Foster a creative team culture committed to innovation.
  • Perform other duties as assigned by the EVP of Sales.

The Ideal Candidate:
  • Bachelor’s Degree preferred.
  • Five years of experience building, scaling, and leading client services/account management functions.
  • Experience in the Senior Living industry is advantageous.
  • Proven track record in building processes for continued customer growth.
  • Experience in managing remote teams.
  • Previous experience working alongside customer success management teams.
  • Experience in selling both hardware and software, particularly in a SaaS environment.
  • Startup experience with a focus on team growth.
  • Experience supporting Executive Team initiatives.

Skills and Abilities:
  • Ability to thrive in a transforming environment and build scalable solutions.
  • Consultative approach with executive maturity and business acumen.
  • Analytical, precise problem solver with attention to detail and a self-starter mentality.
  • Proficient in using data to drive outcomes and build strong executive relationships.
  • Demonstrated ability in cross-collaboration to drive additional revenue.
  • Strong empathy for customers with a drive for revenue and growth.
  • Strong leadership skills with a knack for creativity.
  • Assertive demeanor with a focus on driving results.
  • Collaborative mindset with a proactive approach.

Additional Requirements:
  • Passionate about SafelyYou’s mission.
  • Willingness to travel (25-40%).
  • Sales leadership experience with a strategic understanding of accounts.
  • Sales leadership orientation with a bias towards action.

What SafelyYou offers:
  • A mission-driven company culture
  • Competitive salary & benefits, including fully paid employee premiums for Medical, Dental, Vision and Life Insurance
  • 401K Program
  • Company laptop
  • Monthly Education, Well-being & WFH stipends
  • Unlimited PTO
  • Growth Potential
  • Company Retreats
  • Medical & Family/Parental Leave

At SafelyYou, we believe that our differences add to the richness of our experience together. This means we not only welcome diversity; we celebrate it Your gender identity, religion, skin color, and where you come from are essential to who you are and will be welcomed here. We have an ongoing commitment to diversity and equal opportunity for all applicants and employees. 
 

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