Account Executive

2 weeks ago

Dallas, United States AlphaGraphics - US711 Full time
Job DescriptionJob Description
As an Account Executive at AlphaGraphics, your primary role is generating sales.

You will be responsible for handling inbound calls and emails...gathering important information...providing a quote...and following up with customers and prospects. You will also be responsible for creating, growing, and maintaining your book of business for which you will be paid commissions.

You should be comfortable talking on the phone with customers and prospects. Training will be provided, but you should be comfortable picking up the phone and contacting customers and prospects.

You should have a service mentality and enjoy talking to people and providing excellent customer service.

You should be organized and ideally comfortable using the Google Suite for email and calendar.

You need to be able to operate in a fun and fast-paced environment.

You need to be willing to learn new things and follow our process and procedure for sales and marketing.

During your training and onboarding process, you will be in the office 90% and out in front of customers and prospects 10% with the goal of moving towards a 50/50 split of time inside versus outside.

If you have worked in the printing and signage industry, that is a plus but not a requirement. Customer Service experience is a requirement.

Account Manager Responsibilities:

  • Develop a detailed knowledge of all AlphaGraphics products and services, production processes, capabilities, and pricing
  • Maintains a professional appearance
  • Ensure all clients have a positive customer experience
  • Can easily provide customers with the benefits they will experience when using our products and services (might be duplicated below in the value-added area)
  • Consults with customers to help them make decisions; upsells and cross-sells when there are opportunities
  • Captures customers specifics using Job Analysis questions
  • Asks probing questions
  • Reviews customers proofs, manages the proofing process, and calls customers when jobs are ready for pick up
  • Creates job estimates that are prepared in a timely manner, professionally presented and carefully reviewed for job pricing and accuracy
  • Routinely resolves customer inquiries and complaints
  • Displays necessary mastery of MIS tools to create and estimate customer projects effectively.
  • Maintains current pricing strategies and customer billing procedures

An AlphaGraphics Account Manager performs all business development functions related to Inside Sales, including the following:

  • Assists in updating the mailing list database
  • Assists sales rep functions and inside production when requested
  • Follows up and manages Inbound Leads
  • Follows up on targeted direct mail or local Shop mailings
  • Keep customers informed regarding their jobs progress through the production process
  • Shows proficiency in regular use of CRM tools
  • Effectively manages all communication methods currently available to them to respond timely to customer inquiries

Account Manager Qualifications

  • Account Management experience is preferred but not required
  • Knowledge of printing and prepress requirements a plus
  • Possesses a solid knowledge of MIS systems and order entry processes
  • Handles all communications with customers in a professional and respectful manner
  • Strong analytical skills (break projects into steps or sets)
  • Excellent writing and verbal skills
  • Professional appearance and decorum
  • Strong organizational and time-management skills


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