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Front of House Floor Manager

3 months ago

Natick, United States Puttshack USA Inc Full time
Job DescriptionJob Description

Hospitality Manager


About Puttshack:

Puttshack is an upscale, tech-infused mini golf experience that appeals to everyone. More than just indoor mini golf, Puttshack leans on its ground-breaking technology to elevate the game while also serving world-class food and full bar in a cool environment. The Puttshack experience is really all about having fun - and doing something fun - together.

Our Purpose: To bring everyone in to play.

Our Vision: To be the universal answer to the question 'Where should we get together?'

Our Mission: To create lasting memories for people of all generations through a shared, world-class entertainment experience.

Our Values:

  • Bring your 'A' game. We strive for excellence in everything we do.
  • Lead the Way Our associates embrace and are inspired by change.
  • Own the Fun We revel in our guests' enjoyment.
  • Care Deeply - We take great care of our guests, our associates and the

communities we call home.

The Role:

A Puttshack Hospitality Manager cultivates an environment of empowerment and hospitality that creates memories for all generations through a shared, world-class entertainment experience.

The Hospitality Manager is responsible for building strong teams - through development, effective hiring and engagement. They are accountable for a variety of venue business functions and execution of consistent and flawless service and operational standards. This may include but is not limited to scheduling, inventory management, ordering, managing (opening/closing) shifts and hiring. They must display the ability to uphold Puttshack standards and procedures, maximize financial performance and deliver each guest a hospitable and memorable experience.


Reports to: Director of Operations


What you'll do:

  • Bring your 'A' Game each and everyday
  • Lead by example by demonstrating Puttshack Core Values
  • Develop their team through coaching and purposeful feedback
  • Drive Associate engagement and entrepreneurial spirit
  • Promote safe operational standards for both Guest and Associate safety
  • Leverage business metrics and trends to drive performance and to maximize profit
  • Maintain food and labor costs to budgeted plan

Key Skills/Competencies:

  • 2+ years of prior restaurant, hotel or entertainment management experience with at least 2 recent years as a Manager or Supervisor in a high volume ($4M+ annual revenue) restaurant, hotel, or entertainment environment
  • Relentless-but intentional-spirit of innovation
  • Ability to manage a diverse work environment
  • High school diploma or equivalent
  • Ability to go above and beyond, demonstrating meaningful care in everything you do
  • Strong level of emotional intelligence and overall self-awareness
  • Flexibility to work varied shifts, including evenings, weekends and holidays
  • Ability to stand and walk for long periods of time including maneuvering up and down stairs
  • Ability to lift 50 pounds
  • Ability to obtain required licenses and certifications for your location
  • Excellent communication, time management and organization skills

What's in it for you:

  • Paid PTO
  • Health insurance: medical, dental, and vision
  • 401K
  • 50% off Food & Beverage
  • Free Mini Golf
  • Paid Parental Leave

At the intersection of entertainment and hospitality, Puttshack is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information, and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Puttshack also takes steps to prevent retaliation and create a respectful, equitable, and inclusive environment for our Associates, Guests, and Vendors.