Front Desk Agent

1 month ago

Natick, United States Hampton Inn Boston-Natick Full time

Front Desk Agents check guests in and out of hotels. This may include verifying guests' registration information, processing payments, issuing room keys, and directing guests to rooms.

Compensation $17.75 per hour (Part-time)

Responsibilities

  • Receiving accommodation reservations from visitors
  • Taking the details of all arriving guests including payment information
  • Allocating rooms to all guests
  • Providing information to guests about the procedures, policies, and facilities of the hotel
  • Providing the guest with the necessary tourism information
  • Issuing receipts to the guests
  • Ensuring the safety and security of all guests
  • Maintain all guest reservations in accordance with credit card security requirements
  • Balance and properly account for cash drawer at the desk for each shift
  • Document any necessary minor repairs and/or replacements of room furniture, fixtures, and equipment to include television sets, light fixtures, and follow through with proper department
  • Smile, acknowledge, and greet guests while in guest rooms, front of the house, or any other area of the hotel.
  • Respond to guest's requests for immediate repairs.
Qualifications
  • High school diploma or equivalent
  • Must have a basic working knowledge of a computer including word and be able to handle multiple tasks at one time
  • Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities
  • Must display very good organization and time management skills
  • Must be able to frequently kneel, reach, crawl, and twist torso as needed to accomplish required tasks

Distinctive Hospitality Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

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