Ecommerce Fashion Supervisor

2 months ago


South San Francisco, United States GOODWILL OF THE SAN FRANCISCO BAY Full time
Job DescriptionJob DescriptionDescription:

JOB DETAILS

Level: Manager

Exemption Status: Non-Exempt

Primary Work Location: South San Francisco Warehouse

Position Type: Full-Time

On-Site Requirement: Full Time Onsite

Job Shift: Day with ability to work weekends and holidays


JOB SUMMARY

The Ecommerce Fashion Supervisor oversees and leads a team of talented individuals in maximizing the value of our donation stream their team in the identification, authentication, appraisal and listing of clothes, shoes, bags, accessories and other products to Goodwill’s online stores. The eCommerce Fashion Supervisor maintains the responsibilities of the Associate, Specialist and Lead roles while overseeing daily and monthly goals for the team, diligently maintaining records and documentation, managing the team’s daily performance deliverables and striving to exceed sales goals. Additionally, the Ecommerce Fashion Supervisor acts as a key leader, guiding team members through coaching and corrective action. Reporting directly to the Ecommerce Manager, this role collaborates across multiple teams and departments to ensure product is tracked, delivered and processed in a timely manner.


RESPONSIBILITIES

· Oversees a team of up to 12 people in the Ecommerce Fashion Team

· Responsible for daily production goals and quality of team’s work

· Provides hands on training and mentoring of the fashion team through daily stand-ups, one-on-ones and coaching logs

· Participates in performance management conversations

· Provides Payroll support including but not limited to verification of timecards, schedule management, time off requests and reporting

· Assists in New Hire Orientation and all associated paperwork

· Owns the daily production goals of the Fashion Team through support of the squad and execution of management priorities.

· Generates sales reports and daily production tracking metrics and reports out in weekly leadership meetings

· Supports building and maintaining strong training documentation for all aspects of the fashion online listing process

· Executes daily quality control checks of the fashion online listings and provides suggestions for continued improvement

· Creates product listings with titles and detailed, accurate and trend relevant descriptions

· Posts products for sale online and contributes to exceeding sales goals

· Reviews and research online marketplaces in order to make educated decisions whether items meet online standards

· Identify and pulls product from donation stream for online sale on eBay, Poshmark, ShopGoodwill, etc.

· Assists in the authentication of items


PHYSICAL REQUIREMENTS

· Must be able to lift up to 45 lbs unassisted

· Ability to stand on hard surfaces for an extended period


QUALIFICATIONS

· High school diploma or GED or equivalent work experience

· Minimum 1-2 years of eCommerce experience

· Minimum 2-4 years of experience in a fashion related field is preferred

· Digital photography background is a plus

· Bilingual in Mandarin/Cantonese is a plus

· Must be able to type 40+ WPM

· Extensive knowledge in at least one area of collectible items preferred

· Excellent in-person, phone, and electronic-based interpersonal skills

· Proven leadership skills and ability to influence and partner with diverse groups of individuals from a variety of educational, social and economic backgrounds

· Must be highly collaborative and open to multiple perspectives

· Proficiency with Microsoft Office Suite applications and various cloud-based office applications

· Ability to utilize self-learning systems

· Possess a professional demeanor, poise under pressure and time constraints with strong attention to detail, and well-developed time management skill

Requirements:




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