Bilingual (Spanish/ English) Intake Coordinator

1 week ago

Tulsa, United States LIFE PACE Inc Full time
Job DescriptionJob DescriptionDescription:

The LIFE PACE (Program of All-Inclusive Care for the Elderly) Clinic team performs a vital service by providing primary care for Tulsa's aging population. The goal of our amazing team of professionals is to provide outstanding services and oversight in order to keep participants in their homes for as long as safely possible in lieu of nursing facility placement.


We are looking for a bilingual Spanish speaking Intake Coordinator who will join a team of professionals, who excel in providing unique health care for Seniors The Program of All-Inclusive Care for the Elderly (PACE) offers older adults and their caregivers a welcome alternative to nursing home care. Participants have access to comprehensive medical services and social support at the site while they enjoy independent living in their own homes and communities.


The Intake Coordinator is responsible for screening of potential new enrollees and evaluation and coordination of new enrollees into the PACE program. In addition, establishing and maintaining relationships with Oklahoma Health Care Authority (OHCA), Department of Human Services (DHS) and other referral sources. Under the supervision of the Intake Manager, the position will:

· Evaluates potential enrollees to the program to determine participant needs and eligibility for enrollment. Assessments will be most often completed in the home of the potential enrollee.

· Receives intake telephone calls, explains the PACE program, screens for eligibility criteria, completes inquiry entry into the electronic record and schedules home visits and appointments.

· Collects basic demographic, financial, emergency contact and service history from potential enrollee.

· Coordinates trial attendance at day center for potential new enrollees, as needed.

· Presents potential enrollee to the team for continued enrollment processing, and assists with coordinating communication as needed.

· Establishes and maintains an effective working relationship with DHS and OHCA representatives to provide a streamlined enrollment application process.

· Maintains participant confidentiality at all times.

· Demonstrates respect for participants and staff. Maintains a cooperative and supportive work relationship with participants, family and staff.

· Responsible for initiating Medicaid applications and obtaining verification information for completion of Medicaid process.

· Communicates with external parties on a timely basis to complete necessary documentation in application process.

· Communicates with referral sources including physician offices, hospital discharge planning, and other community agencies for follow up in completion of the intake record. Provides follow up communication and correspondence to complete the enrollment process.

· Maintains documentation of enrollment process, including prospective participants within designed software programs as necessary to complete mandatory state statistical reporting functions.

· Performs duties as required or assigned by emergency or other operational reasons for which the employee is qualified to perform

· Demonstrates a thorough understanding of HIPAA/HITECH laws and the related policies and procedures within the agency. Attends and successfully completes mandatory HIPAA/HITECH training at least annually.

Requirements:

EDUCATION AND EXPERIENCE:

·High School diploma or GED required. Some college preferred.

· Prefer experience in a community-based setting, medical office setting and/or telephone customer service.

· Spanish bilingual skills strongly REQUIRED.


KNOWLEDGE, SKILLS, and ABILITIES:

· Computer literacy required with specific experience in Microsoft applications and Windows operating platform.

· Must demonstrate initiative, and strong interpersonal, oral, and written communication skills are required, as well as excellent organization and time management skills.

· Detail oriented, able to plan and problem solve.

· Specialized knowledge in PACE regulations, eligibility criteria for long-term care, and care of the elderly is preferred.


Our BENEFIT PACKAGE includes:

· Medical insurance options

· Flexible spending accounts for health and dependent care

· Dental and vision insurance

· Life and AD&D insurance

· Short-term and Long-term disability

· Accident insurance

· Critical Illness plan

· PTO and 10+ holidays

· 401(k) savings plan with match


This is a Safety Sensitive position requiring candidates to have:

· A background check and MVR,

· A pre-employment drug test,

· TB screen


LIFE Senior Services and Affiliates is an equal opportunity employer, committed to hiring people who accurately reflect the communities we serve. We appreciate diverse perspectives and do not discriminate on the basis of race, ethnicity, sexual orientation, gender identity, religious belief or disability. If you share our passion for serving the needs of an aging population, we want you to consider joining us at LIFE.

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