Commercial Service Specialist

1 month ago

Everett, United States Ziply Fiber Full time
Job DescriptionJob DescriptionPosition Title: Commercial Service Specialist

$52,500 to $87,500 annually DOE
Comprehensive health benefits include - medical, dental, vision, 401k, flexible spending account, paid
sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and
education reimbursement programs.

At Ziply Fiber, our mission is to elevate the connected lives of our communities every day. We are
delivering the fastest home internet in the Northwest, with a focus on areas traditionally underserved by
mainstream internet companies. And as our state-of-the-art fiber network expands in WA, OR, ID and MT,
so does our need for team members who can help us grow and realize our goals.

We may be building internet, but we are reaching real people. We strive to build relationships and provide
customers and communities with refreshingly great experiences.

We emphasize our values in all our interactions:

Genuinely Caring: Our customers and colleagues are people, and quite possibly our neighbors. We put
ourselves in their shoes and give them our full attention.

Empowering You: We empower our customers to choose the products that best meet their needs, and
we support our employees to implement solutions that elevate the experiences of our customers and
coworkers.

Innovation and Improvement: We always look for ways to make the experiences of our customers –
and each other – better.

Earning Your Trust: We earn trust by communicating simply and transparently as real people, not as a
corporation.

Job Summary
The Commercial Service Specialist will provide support to Account Managers as well as their Wholesale
and large Enterprise customers. This position will handle customer escalations, working
inter-departmentally to research and resolve billing disputes and work with offer management to provide
Individual Case Basis (ICB) pricing. This position will also work to ensure timely installation of services
and customer specific performance metrics to avoid paying SLA penalties. The Commercial Service
Specialist will also onboard new customers to ensure VFO access and user training to facilitate customer
ordering, converting customer needs into Salesforce orders.

Essential Duties and Responsibilities:
The Essential Duties and Responsibilities listed below are a range of duties performed by the employee
and not intended to reflect all duties performed.
  • Provides pre- and post-sales support for the Sales Managers, Account Managers, and their
    assigned customers.
  • Assist in the proposal process for customer inquiries.
  • Provide standard and ICB pricing in an expeditious manner, using customer’s contractual pricing
    and terms.
  • Assist sales in revenue tracking and analysis for planning purposes. Identification of sales
    initiatives and opportunities.
  • Provide solution recommendations, pricing, and project management support to generate
    additional revenues.
  • Assist with order provisioning and escalations when necessary.
  • Work invoice disputes to resolution.
  • Ensure customers are familiar with electronic systems and procedural aspects of conducting
    business.
  • Communicate with customers on a regular basis and promptly to develop a good
    relationship, acting as a customer advocate.
  • Onboard new customers to ensure VFO access and user training to facilitate customer ordering,
    converting customer needs into Salesforce orders.
  • Perform other duties as assigned.
Qualifications:
  • Minimum of five years’ experience in Telecommunications and Sales Operations.
  • Minimum of three years working with Carrier/Wholesale/Enterprise customers.
  • Bachelor’s degree or equivalent on the job training and experience.
  • Strong understanding of order processing, sales tracking, and invoicing.
  • Experience in Microsoft Office 365 power user, including SharePoint administrator, file
    management and excel.
  • Proven record of accomplishment of working multiple projects with the ability to drive through to
    completion.
  • Excellent communications skills including, writing, presenting, as well as accuracy and attention
    to detail.
Knowledge, Skills, and Abilities:
  • Ability to work independently and apply sound judgment and reasoning skills to a variety of
    situations.
  • Ability to multi-task and collaborate effectively with other personnel to meet deadlines.
  • Ability to work within critical deadlines.
  • Ability to adjust to rapidly changing priorities and schedules.
  • Ability to provide excellent customer service.
  • Excellent interpersonal skills.
Work Authorization
Applicants must be currently authorized to work in the US for any employer. Sponsorship is not available
for this position.

Physical Requirements
The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable accommodation may be made to
enable individuals with disabilities to perform the essential functions.

Essential and marginal functions may require maintaining the physical condition necessary for bending,
stooping, sitting, walking, or standing for prolonged periods of time; most of the time is spent sitting in a
comfortable position with frequent opportunity to move about. The employee must occasionally lift and/or
move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision,
color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment
Work is performed in an office setting with exposure to computer screens and requires extensive use of a
computer, keyboard, mouse, and multi-line telephone system. The work is primarily a modern office
setting.

At all times, Ziply Fiber must be your primary employer. Unless otherwise prohibited by law, employees
may not hold outside employment nor be self-employed without obtaining approval in writing from Ziply
Fiber. In holding outside employment or self-employment, employees should ensure that participation
does not conflict with responsibilities to Ziply Fiber or its business interests.

Diverse Workforce / EEO:
Ziply Fiber is an equal opportunity employer. Ziply Fiber will consider all qualified candidates regardless of
race, color, religion, national origin, gender, age, marital status, sexual orientation, veteran status, and the
presence of a non-job-related handicap or disability or any other legally protected status.

Ziply Fiber requires a pre-employment background check as conditions of employment. Ziply Fiber may
require a pre-employment drug screening.

Ziply Fiber is a drug free workplace.

  • Commercial Refrigeration Technician

    3 days ago

    Everett, Washington, United States Helios Commercial Service Partners Full time

    Position Overview:As a Commercial Refrigeration Technician, you will be responsible for the diagnostics, servicing, repair, maintenance, and installation of various brands of light commercial HVAC/R systems. Your role is crucial in ensuring quality repairs are made promptly, while upholding the highest standards of equipment maintenance and fostering strong...

  • Safety and Security Specialist

    7 days ago

    Everett, Washington, United States Providence Service Full time

    Position OverviewSafety and Security Specialist - Full-Time/Variable Shifts AvailableThis role involves receiving general guidance from the Security Manager, Supervisor, or Lead Security Officer. The specialist will undertake a range of security duties aimed at safeguarding patients, visitors, staff, physicians, property, and facilities from various risks...

  • Clinical Nurse Specialist- Critical Care

    3 weeks ago

    Everett, United States Providence Service Full time

    Description The Clinical Nurse Specialist (CNS) is an expert clinician who may practice in a specialty area with expertise in teaching, mentoring, consulting, research, management and systems improvement. The clinical nurse specialist influences outcomes by providing expert consultation to all care providers and by implementing improvements in health care...

  • Cardiovascular Specialist

    3 days ago

    Everett, Washington, United States Providence Service Full time

    Hiring Incentive: $10,000 bonus available for qualified external candidates meeting specific criteria.Position Overview:This announcement is for several openings for a Cardiovascular Technologist.Role Responsibilities:Support physicians in executing invasive diagnostic and therapeutic cardiovascular and electrophysiological procedures. Responsibilities...

  • Custodial Services Specialist

    6 days ago

    Everett, Washington, United States Providence Health & Service Full time

    Position OverviewEnvironmental Services Technician As a vital member of our team, the Environmental Services Technician is responsible for executing a range of cleaning and sanitation tasks throughout the healthcare facility. This role encompasses the thorough cleaning, disinfecting, and maintaining of various areas, including patient rooms, common areas,...

  • Custodial Services Specialist

    6 days ago

    Everett, Washington, United States Providence Health & Service Full time

    Job OverviewEnvironmental Services Technician - Pacific (Full Time, Day Shift)The Environmental Services Technician is responsible for executing a range of cleaning and maintenance tasks throughout the healthcare facility. This role involves sanitizing and restoring various areas, including patient rooms, waiting areas, conference rooms, corridors, and...

  • Custodial Services Specialist

    6 days ago

    Everett, Washington, United States Providence Health & Service Full time

    Position OverviewThe Environmental Services Technician plays a crucial role in maintaining a clean and safe environment within our healthcare facilities. This position involves a range of custodial and housekeeping responsibilities aimed at ensuring the highest standards of cleanliness and sanitation.Key ResponsibilitiesPerform thorough cleaning and...

  • Safety and Security Specialist

    3 days ago

    Everett, Washington, United States Providence Health & Service Full time

    Position OverviewSafety and Security Specialist - Part-Time/Variable Shifts AvailableUnder the general supervision of the Security Manager or Lead Security Officer, this role encompasses a diverse range of security duties aimed at safeguarding patients, visitors, staff, and property from various risks including accidents, injury, theft, and unauthorized...

  • Patient Services Specialist

    2 weeks ago

    Everett, United States Providence Health & Service Full time

    Job DescriptionEnsures that all demographic and insurance information is registered in an accurate and timely manner. Prepares and coordinates the distribution of patient information to nursing units and ancillary departments. Ensures patients are pre-registered prior to their service date in an accurate and timely manner. Monitors scheduling programs for...

  • Food Service Specialist- Everett

    3 months ago

    Everett, United States Pioneer Human Services Full time

    **Description** Thank you for considering a career with Pioneer Human Services! We are currently looking for a Food Service Specialist to join our team in Everett. WHO WE ARE Pioneer Human Services is a social enterprise that provides individuals with criminal histories the opportunity to lead healthy, productive lives. For over 50 years we have proudly...

  • Patient Services Specialist

    1 week ago

    Everett, United States Providence Health & Service Full time

    Job DescriptionEnsures that all demographic and insurance information is registered in an accurate and timely manner. Prepares and coordinates the distribution of patient information to nursing units and ancillary departments. Ensures patients are pre-registered prior to their service date in an accurate and timely manner. Monitors scheduling programs for...

  • Safety and Security Specialist

    6 days ago

    Everett, Washington, United States Providence Health & Service Full time

    Position: Safety and Security SpecialistEmployment Type: Full-Time/Variable Shifts AvailableOverview:As a Safety and Security Specialist, you will receive guidance from the Security Manager, Supervisor, or Lead Security Officer. Your role encompasses a wide range of security duties aimed at safeguarding patients, visitors, staff, physicians, property, and...

  • Patient Services Specialist

    2 weeks ago

    Everett, United States Providence Health & Service Full time

    Job Description Ensures that all demographic and insurance information is registered in an accurate and timely manner. Prepares and coordinates the distribution of patient information to nursing units and ancillary departments. Ensures patients are pre-registered prior to their service date in an accurate and timely manner. Monitors scheduling programs for...

  • Community Support Specialist

    24 hours ago

    Everett, Washington, United States Service Alternatives Full time

    Job OverviewCompensation: $20-22 per hourLocation: EverettProgram: 46Work Schedule: 8am - 4pm, Tuesday - SaturdayPosition Summary:The Community Support Specialist (CSS) plays a vital role in assisting individuals to achieve fulfilling lives within their communities. This position focuses on empowering clients to develop skills that promote their independence...

  • Community Support Specialist

    1 day ago

    Everett, Washington, United States Service Alternatives Full time

    Job Overview**Compensated onboarding training and certifications**Position Summary:The Community Support Specialist (CSS) plays a crucial role in assisting individuals to achieve fulfilling lives within their communities. Your focus will be on empowering clients to develop skills and attain their highest level of independence.Key Responsibilities...

  • Case Management Specialist

    6 days ago

    Everett, Washington, United States Service Alternatives Full time

    Job Overview**Comprehensive training and certification opportunities provided**Position Summary:We are seeking a dedicated full-time Case Management Specialist responsible for overseeing and facilitating the transition of individuals receiving Temporary Assistance for Needy Families (TANF) into subsidized internships and eventually into permanent employment...

  • Anesthesia Support Specialist

    3 days ago

    Everett, Washington, United States Providence Health & Service Full time

    Position OverviewThe Anesthesia Support Specialist plays a crucial role in the healthcare environment by ensuring that operating rooms are adequately prepared for anesthesia procedures. This involves a meticulous approach to the setup of equipment and adherence to established protocols.Key ResponsibilitiesPrepare and organize operating rooms with the...

  • Clinical Nurse Specialist- Family Maternity Center

    3 weeks ago

    Everett, United States Providence Service Full time

    Description The Clinical Nurse Specialist (CNS) is an expert clinician who may practice in a specialty area with expertise in teaching, mentoring, consulting, research, management and systems improvement. The clinical nurse specialist influences outcomes by providing expert consultation to all care providers and by implementing improvements in health care...

  • Anesthesia Support Specialist

    6 days ago

    Everett, Washington, United States Providence Health & Service Full time

    Position OverviewThe Anesthesia Support Specialist plays a crucial role in the surgical environment by ensuring that operating rooms are meticulously prepared for anesthesia procedures. This position requires a strong adherence to established protocols and guidelines.Key ResponsibilitiesPrepare and organize operating rooms and anesthesia equipment, ensuring...

  • Aircraft Structures Specialist

    3 days ago

    Everett, Washington, United States Benelux Tek Group, Inc Full time

    Job OverviewBenelux Tek Group Inc. (Aerospace Division) is actively seeking a certified Aircraft Structures Specialist. Our organization prides itself on over five decades of excellence, driven by a workforce committed to delivering unparalleled quality, service, and safety in the realm of aircraft maintenance, repair, and overhaul.Position Title: Aircraft...