Consultant, Sales and Service
2 months ago
Greenville, South Carolina
On SiteTHE RUNDOWN
Playfly Sports is looking for a Consultant, Sales and Service to join our team in with the Greenville Triumph in Greenville, South Carolina. Consultants act as the primary liaison between our current client base and the soccer club, and are responsible for renewing and growing all season ticket accounts and generating new business through upselling, cross selling, and referrals. The Consultant revenue will be generated primarily from outbound phone calls. This role would be a fit for those with a desire to start and grow a career in the sports ticket sales industry. These calls will be supplemented with email marketing, face-to-face presentations, and in-arena/stadium tours. Additional duties include handling all forms of inbound communication and being able to address and answer all questions, comments, or concerns, conducting onsite and offsite appointments, and attending season ticket member events for all club events. Day-to-day leadership and mentoring of this position will be provided by the Playfly Aspire Leadership. Consultants will receive the tools, programs, and systems necessary to "BE GREAT." WHAT YOU’LL ACCOMPLISH
- Sell all ticketed events and their full menu of products
- Perform stadium tours, on-site presentations, outbound calls, and service inbound calls for the club. Inventory available for sale across this location includes, but is not limited to season tickets, renewals, upgrades and add-ons, group tickets, partial/mini-plan ticket packages, and single-game tickets.
- Meet or exceed sales goals while providing superior customer service
- Grow sales portfolio continuously by attracting additional business leads
- Manage and retain large account base of premium seating, season ticket members, and group sales clients
- Service all existing season ticket members
- Facilitate season ticket member upgrades and additional seat requests
- Set and execute out of office and arena tour appointments to grow relationships and revenue within the current fan base
- Maintain records of all prospects and customers within the ticketing database
- Make a minimum of 30 connections (conversations) with fans daily
- Make 50-60 outbound calls daily
- Contact local businesses and individuals via phone, in-person appointments and networking events to sell season tickets, corporate ticket packages, partial plans, and group ticket plans
- The candidate will be accountable for certain levels of outbound sales activity (executed/scheduled) and daily goals
- Work home games for both teams and season ticket member events, performing various ticket sales and service duties throughout the game
- Provide exceptional customer service to fans
- Perform sales and relationship cultivation phone calls, text messages, emails etc. with season ticket holders, sponsors, businesses, individuals, groups and prospective buyers
- Service the inbound ticket sales phone line to answer general fan questions and sell ticket packages
- Utilize strategic ticketing programs, promotions, and sales strategies to generate season ticket revenue
- Execute season ticket retention programs and build relationships with assigned season ticket-holders
- Manage and retain large account base of premium seating, season ticket members, and a group sales list
- Other job-related duties as assigned
- Bachelor’s degree is preferred but not required
- Experience with ticketing software and CRM program a preferred
- Experience with Ticket Return software and a plus but not required
- Experience in ticket sales is preferred but not required
- Previous customer service or retail sales experience; display a genuine desire to help people.
- Computer proficient (Microsoft Word, Excel, Outlook) and detail oriented
- Excellent communication, presentation and listening skills
- Ability to work well with others and comfortable taking initiative
- Ability to encourage collaboration, flexibility, equity and inclusion that enables colleagues to contribute to their full potential, feel valued, and supported
- Ability to work nights and weekends when needed
- Availability to work outside typical office hours including nights and weekends as needed
- The work is sedentary in nature
- Walking, standing, bending and carrying of light office items is required
- The work is typically performed in an adequately lighted and climate-controlled office environment
- May require occasional travel
At Playfly, we know that a diverse, equitable, and inclusive company is a more innovative and successful one, but more importantly, we believe it’s just the right thing to do. Through conversations, company initiatives, community events and partnerships, policy changes, data analysis, workshops, and support groups, we are dedicated to creating a workplace where everyone can thrive. We are here for the long haul and to do the meaningful work that creates true institutional change within our workplace, with our partners, and in the communities we serve. EEOC & DIVERSITY STATEMENT
Playfly Sports affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Playfly Sports is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance. ACCOMMODATIONS
Playfly Sports is committed to the full inclusion of all qualified individuals, and as part of this commitment, Playfly Sports will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact recruiting@playfly.com.
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