Key Account Manager Architects

7 days ago

New York, United States HANSGROHE Full time
Job DescriptionJob Description

JOB DESCRIPTION

Employee: Key Account Manager Architects & Designers

FLSA Status: Exempt/Bonus Eligible

Reports To: Director of Sales - GP

Department: Global Projects

Job Purpose:. The Key Account Manager will be responsible for calling on and managing the top international and regional Architects and Design firms specifying AXOR and hansgrohe around the world, maintaining the long-term relationship and maximizing sales opportunities. This role will expand global project sales, supporting regions grow their pipelines, close the buying circle, and improve conversion rates.

Responsibilities

  • Define strategy and target customers for the USA, NY region; grow the pipeline and increase conversion rates
  • Engage with global and local architect and interior design firms
  • Take responsibility for execution, specification, and sales goals to meet annual growth objectives
  • Ensure regular customer visits through a developed call cycle
  • Develop and implement Key Account Plans to achieve monthly, quarterly, and annual targets
  • Assist in developing tools for architects/designers to specify Hansgrohe products and update CRM (C4C)
  • Launch new products through events like lunch and learns or showroom presentations
  • Stay informed about competitor movements, and participate in industry shows and special events

Qualifications

  • Minimum of 3 years sales experience, preferably in key account management or global projects
  • Good understanding of Hansgrohe products and market
  • Professional approach to key account, customer relationship management and good C4C skills
  • Strong data analysis and reporting skills
  • Effective communication of content, information, ideas, thoughts, and emotions
  • Ability to change perspectives and understand others' needs
  • Global mindset with strong collaboration skills and very good English proficiency (min. B2/C1)
  • Resilience, self-leadership

Education and Work Experience

  • Bachelor’s degree preferred or a minimum of 5-7 years’ work experience in A&D sales

Key Competencies:

Strategic Thinking: Strategic approach to managing and nurturing relationships with allocated Key Accounts, Growing customer relationships

Deep understanding of the channels business goals and how key accounts contribute to them

Developing, activating, and maintaining professional Key Account plans

Developing and maintaining a network of contacts within the customer's organization to understand their structure, dynamics, and decision-making processes.

Being able to negotiate effectively to reach mutually beneficial agreements that satisfy both the organization's and the customer's objectives.

Managing and resolving conflicts that may arise during the course of the relationship.

Acting as an advocate for the customer within the organization to ensure their needs and expectations are understood and addressed.

Customer Relationship Management: The ability to build, nurture, and maintain strong and trust-based relationships with key clients is fundamental. Skilled in interpersonal communication and understand the nuances of each client's business.

International Interdisciplinary Skills: Proven ability to work effectively in a global, cross-functional team environment.

Marketing: Effectively promote products, engage customers, and contribute to the overall efforts of the company.

Technical/ Product Skills: Understanding of sanitary products, including their features, specifications, applications, and technical aspects

Communication: The ability to communicate content, information, ideas, thoughts and emotions purposefully and to make oneself understood to others in a socially appropriate manner.

Collaboration: Ability to work effectively with cross-functional teams and external partners.





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