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Technical Account Manager

4 months ago

Columbia, United States Novatech Inc. Full time
Job DescriptionJob Description

At Novatech, we are on a mission to provide exceptional customer service in the business solutions industry. From managed print and managed IT to cybersecurity and cloud solutions, Novatech helps increase profits by empowering businesses to increase productivity, lower costs and drive growth through expert guidance and support of cutting-edge technology.

Imagine working for a company that celebrates innovation, teamwork, and growth. Novatech has been honored as an industry leader, a “Best and Brightest Company to work for,” and we just keep getting better Bring your talents to Novatech and immerse yourself in a company that provides great benefits, professional development, and a passionate team of co-workers

Novatech, Inc. currently has an exciting opportunity for you to join us as a Technical Account Manager in our Carolina Business Equipment office in Columbia, SC

Our Technical Account Managers (TAMs) are responsible for listening to the customers’ needs in driving their business forward, advising the customer of weaknesses in their network, and ensuring the customer is happy and satisfied with overall support and business partnership we have with them.

Your Job:

  • Working with solution architects and onboarding engineers to discover needs and create a Strategic Technology Overview which is used as a roadmap in subsequent Quarterly Business Reviews
  • Performing service plan executive and end-user kickoffs for new customers
  • Ensuring that the customer always knows what their IT position is via highlighted vulnerabilities
  • Serving as an escalation point for service delivery issues, acting as the client's advocate and becoming the trusted advisor for the IT partnership
  • Working directly with both the Support and Professional Services teams who are responsible for the day to day to fix new installation needs of clients
  • Managing the Service plan turn-up meeting schedule and ensuring all elements are completed for customer delivery in a timely fashion
  • Understanding, presenting and communication technical needs and best practices with "C" level contacts within customer base
  • Running reports for monthly service-based touches
  • Working with service management as the client advocate when service issues arise
  • Developing and maintaining quality relationships via work class customer service practices
  • Documenting all communication with assigned clients into CRM system and managing information flow incoming and outgoing between Customer and Novatech.

You’re Good at:

  • Solving problems and analytical analyses
  • Committing to quality with integrity and attention to detail
  • Professional communication, both oral and written
  • Building and maintaining business partnerships
  • Going beyond text-book training to uncover, anticipate and articulating client needs

You Bring to Novatech:

  • 4-6 years of experience in or around customer/ vendor management
  • Experience in or around business networking or IT sales/ services
  • Professional business acumen and self-motivation
  • Accountability, commitment, and a Team Player attitude as an ambassador representing Novatech's core values

Novatech provides competitive compensation, great benefits, a positive upbeat culture, and ongoing professional development for your career.

  • Market competitive salary + commission based upon experience
  • Mileage reimbursement program
  • Comprehensive benefit package including medical, prescription, dental, vision, life insurance and other supplemental coverage
  • 401(k) plan with matching company contribution
  • Generous Paid Time Off, Volunteer Time Off, Floating Holiday, Company Holidays and Parental Leave
  • Wellness reimbursement
  • Employee Recognition Programs

Novatech, Inc. provides equal employment opportunities (EEO) to all employees and applicants. We consider qualified applicants for employment regardless of race, color, religion, creed, national origin, sex, pregnancy, sexual orientation, gender identification, disability, alienage or citizenship status, marital status, genetic information, veteran status, or any other characteristic protected under applicable law.