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Operating Room

4 months ago


Plano, United States Children's Health Full time
Job Description

Job Title & Specialty Area: Scheduling Coordinator

Department: Operating Room

Location: Plano

Shift: 6:00am-2:230pm

Job Type: On-Site

Why Children’s Health?
At Children's Health, our mission is to Make Life Better for Children, and we recognize that their health plays a crucial role in achieving this goal.

Through our cutting-edge treatments and affiliation with UT Southwestern, we strive to deliver an extraordinary patient and family experience, ensuring that every moment, big or small, contributes to their overall well-being.

Our dedication to promoting children's health extends beyond our organization and encompasses the broader community. Together, we can make a significant difference in the lives of children and contribute to a brighter and healthier future for all.

Summary:
Serves as Scheduling Coordinator in various departments within the organization. Consistently demonstrates the core values of Children's Health System. Contributes to overall patient satisfaction by consistently delivering outstanding customer service to patients, providers, and payers throughout the healthcare experience. Performs a wide variety of patient care activities, including: working the front desk in their assigned department; determining appropriate studies to schedule; ordering various possible exams which are performed among different areas with differing time schedules and requirements; the prompt and accurate handling of scheduling, registration and financial processes; addressing patient concerns; and communicating using AIDET throughout the delivery of care. May collaborate with physician offices and clinical departments to coordinate services, prepare patients for their visit, and maintain all of its support processes. Manages insurance authorization and referral process and responsible for collection of funds. Possesses strong verbal and written communication skills including good voice quality, good diction and articulation.

Responsibilities:
* Coordinate department schedule between patient, staff, and physician; provide professional customer relations via telephone and in person to solve problems and assist patients; and schedule appointments, order supplies, check patients in/out, and charge patients via computer.
* Ensure clinical information coincides with orders and scheduled appointments; and ensure that procedural flow is accurately determined, i.e., rooms, technical staff, times, and physicians
* Collaborates to deliver a seamless, exceptional customer experience across a broad range of customer touch points, channels, processes, and applications. Works across multiple functions and with all levels of the organization.
* Responds to inbound interactions utilizing EMR to schedule surgeries and procedures, confirm patient appointments, registrations, and inquiries following established protocols to ensure patient safety and data integrity.
* Utilizes EMR to proactively contact patients, caregivers, physicians and the community to schedule patient appointments, complete registrations and respond to inquiries following established protocols to ensure patient safety and optimize the revenue cycle. 

This is a full-time position working Monday through Friday from 6:00 a.m. to 2:30 p.m. 

You may be required to float occasionally to other Children's Health locations including Dallas, Plano and THD Clinics.(sStart time hours can be discussed during interviews)

Hourly Pay: $23

 How You’ll Be Successful:

Education:
Essential:
* High School Equivalent (GED)
* High School


Other information:
WORK EXPERIENCE
* At least 1 year job related experience, preferably in healthcare setting Req
* Knowledge of terminology used by insurance/ managed care health plans Pref
* Knowledge of medical terminology Pref

EDUCATION
* High school diploma or equivalent required; additional training beyond high school Req
* Two-year Associate's degree or equivalent experience Pref

LICENSES AND CERTIFICATIONS
* None

JOB PROFILE
* Has established skills to perform a range of day-to-day activities
* Understands how own duties relate to others in the team and has an awareness of how the team integrates with others
* Manages own workload by applying an understanding of team priorities; may provide assistance to less experienced colleagues
* Recognizes and solves typical problems that can occur in own work area without supervisory approval; evaluates and selects solutions from established options
* Impacts own team through the quality of the service or information provided; Follows standardized procedures and practices and receives regular but moderate supervision and guidance
* Uses foundational communication skills to exchange straightforward information

MANAGEMENT SKILLS
* Maintain effectiveness when experiencing major changes in work responsibilities or environment; adjust effectively to work within new work structures, processes, requirements, or cultures.
* Use appropriate interpersonal styles to establish effective relationships with customers and internal partners; interact with others in a way that promotes openness and trust and gives them confidence in one's intentions.
* Ensure that the customer perspective is a driving force behind business decisions and activities; craft and implement service practices that meet customers' and own organization's needs.
* Develop and use collaborative relationships to facilitate the accomplishment of work goals.
* Identify and understand issues, problems, and opportunities; compare data from different sources to draw conclusions; use effective approaches for choosing a course of action or developing appropriate solutions; take action that is consistent with available facts, constraints, and probable consequences.
* Take prompt action to accomplish objectives; take action to achieve goals beyond what is required; be proactive.
* Deal effectively with others in an antagonistic situation; use appropriate interpersonal styles and methods to reduce tension or conflict between two or more people.
* Effectively manage one's time and resources to ensure that work is completed efficiently.
* Accomplish tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.
* Set high standards of performance for self and others; assume responsibility and accountability for successfully completing assignments or tasks; self impose standards of excellence rather than having standards imposed.
* Assimilate and apply new job-related information in a timely manner.
* Clearly convey information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.

A Place Where You Belong

We put our people first. We welcome, value, and respect the beliefs, identities and experiences of our patients and colleagues. We are committed to delivering culturally effective care, creating meaningful partnerships in the communities we serve, and equipping and developing our team members to make Children’s Health a place where everyone can contribute.

 Holistic Benefits – How We’ll Care for You:

· Employee portion of medical plan premiums are covered after 3 years.

· 4%-10% employee savings plan match based on tenure

· Paid Parental Leave (up to 12 weeks)

· Caregiver Leave

· Adoption and surrogacy reimbursement >