Patient Outreach Coordinator

1 month ago

Arcadia, United States Optum Full time
Job Description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

25,000 senior patients who require regular appointments to address quality care measures and manage chronic conditions.

One Patient Outreach Coordinator is required to support an Advanced Practice Clinician. Currently, our LANE team includes five APCs and one being recruited but only two POCs to support their scheduling needs.

Call center environment – making outbound calls to senior population.  Some inbound but mostly outbound duties as assigned

This position is full-time, Monday - Friday. Employees are required to work our normal business hours of 8:00am – 5:00pm. It may be necessary, given the business need, to work occasional overtime or weekends. Our office is located at 440 E Huntington Drive, Suite 200, Arcadia, CA.

We offer 2-3  weeks of paid training. The hours during training will be 8:00am to 5:00pm, Monday - Friday.  Training will be conducted onsite.

Primary Responsibilities:

  • Answer 80-100 OUTBOUND phone calls per day from customers and identify the type of assistance the customer needs

  • Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems

  • Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues 

This role is equally challenging and rewarding. Within a high volume setting, you'll need to develop knowledge of our various products and multiple levels of benefits within each product in order to best assist our providers/customers.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High school diploma/GED

  • Must be 18 years of age OR older

  • Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications

  • 6+ months experience using Microsoft Excel 

  • 6+ months Customer Service Experience using phones and computers as the primary job tools

  • Ability to work onsite at 440 E Huntington Drive, Suite 200, Arcadia, CA
  • Ability to work our normal business hours of 8:00am – 5:00pm. It may be necessary, given the business need, to work occasional overtime or weekends

Preferred Qualifications:

  • Prior health care experience ideally with the Senior population

  • Bilingual fluency in English/ Cantonese, Mandarin OR Spanish

  • Experience in sales 

Soft Skills:

  • Demonstrated ability to listen skillfully, collect relevant information, build rapport and respond to customers in a compassionate manner

  • Skilled in problem solving to quickly assess current state and formulate recommendations

California Residents Only: The hourly range for this is $16.00 - $28.27 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

 

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO #RED

  • Patient Care Coordinator

    2 weeks ago

    Arcadia, California, United States Interim Healthcare - Westminster, CA Full time

    Position OverviewWe are seeking a dedicated Medical Assistant to join our team at Interim Healthcare. The ideal candidate will possess a minimum of one year of clinical experience in a healthcare setting.Key ResponsibilitiesPatient Interaction: Engage with patients to confirm their information, verify insurance details, and manage appointment...

  • Senior Patient Engagement Specialist

    1 week ago

    Arcadia, California, United States Optum Full time

    Job OverviewOptum is a leading organization dedicated to enhancing health outcomes through innovative care solutions and technology. The role of the Patient Outreach Coordinator is vital in ensuring that individuals receive the necessary support and resources to manage their health effectively. Our culture emphasizes diversity, inclusion, and professional...

  • Senior Patient Engagement Specialist

    1 week ago

    Arcadia, California, United States Optum Full time

    Job OverviewOptum is a leading organization committed to enhancing health outcomes through innovative technology and dedicated care. The role of a Patient Outreach Coordinator is vital in connecting individuals with essential healthcare services, pharmacy benefits, and valuable resources to promote their well-being. Our workplace fosters a culture of...

  • Senior Patient Engagement Specialist

    1 week ago

    Arcadia, California, United States Optum Full time

    Job OverviewOptum is a leading global organization committed to enhancing health outcomes through innovative technology and dedicated care. Your role within our organization will significantly contribute to improving health equity by connecting individuals with essential healthcare services, pharmacy benefits, and vital resources. We foster a culture that...

  • Senior Patient Engagement Specialist

    1 week ago

    Arcadia, California, United States Optum Full time

    Job OverviewOptum is a leading organization dedicated to enhancing healthcare delivery through innovative technology, striving to improve the health of millions. The contributions you make will play a crucial role in connecting individuals with essential healthcare services, pharmacy benefits, and vital resources, fostering healthier lifestyles. Our...

  • Senior Patient Engagement Specialist

    1 week ago

    Arcadia, California, United States Optum Full time

    Job OverviewOptum is a leading organization dedicated to enhancing health outcomes through innovative technology and compassionate care. As a vital member of our team, your contributions will significantly impact the well-being of individuals by connecting them with essential healthcare services, pharmacy benefits, and valuable resources. We foster a culture...

  • Clinical Administrative Coordinator

    2 weeks ago

    Arcadia, California, United States Allmed Staffing Inc Full time

    Job DescriptionA leading healthcare staffing agency, Allmed Staffing Inc, is seeking a highly skilled Clinical Administrative Coordinator to join their team.Job Summary:The Clinical Administrative Coordinator will provide non-clinical support to the utilization management team in maintaining and managing the utilization processes for pre-service...

  • Clinical Administrative Coordinator

    2 weeks ago

    Arcadia, California, United States Allmed Staffing Inc Full time

    Job DescriptionA leading healthcare staffing agency, Allmed Staffing Inc, is seeking a highly skilled Clinical Administrative Coordinator to join their team.Job Summary:The ideal candidate will provide non-clinical support to the utilization management team in maintaining and managing the utilization processes for pre-service authorization requests in a...

  • Senior Patient Engagement Specialist

    1 week ago

    Arcadia, California, United States Optum Full time

    Job OverviewOptum is a leading organization committed to enhancing health outcomes through innovative care solutions. Our mission focuses on connecting individuals with essential healthcare services, pharmacy benefits, and vital resources to promote overall well-being. We foster a culture of diversity and inclusion, offering talented colleagues,...

  • Clinical Care Coordinator

    4 days ago

    Arcadia, California, United States Methodist Hospital Full time

    Job SummaryWe are seeking a highly skilled Clinical Care Coordinator to join our team at Methodist Hospital. The successful candidate will be responsible for coordinating patient care, managing utilization, and facilitating discharge planning to ensure seamless transitions and optimal patient outcomes.Key ResponsibilitiesCollaborate with multidisciplinary...

  • Medical Office Coordinator

    4 days ago

    Arcadia, California, United States ProHealth Staffing Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Medical Office Coordinator to join our team at ProHealth Staffing. As a Medical Office Coordinator, you will be responsible for providing exceptional patient care and administrative support to our medical staff.Key Responsibilities:Patient Care:Greet patients and families in a warm and...

  • Community Coordinator

    1 month ago

    Arcadia, United States Ethera Full time

    The mental health industry is growing rapidly as society recognizes how important and ubiquitous mental health is. Being a part of a startup that is redesigning the private practice landscape for mental health and wellness professionals is an exciting opportunity!Dear Applicant,This position is for a full-time Community Coordinator at a growing company in...

  • Community Coordinator

    1 month ago

    Arcadia, United States Ethera Full time

    The mental health industry is growing rapidly as society recognizes how important and ubiquitous mental health is. Being a part of a startup that is redesigning the private practice landscape for mental health and wellness professionals is an exciting opportunity!Dear Applicant,This position is for a full-time Community Coordinator at a growing company in...

  • Home Health LVN Intake Coordinator

    2 months ago

    Arcadia, United States ANGEL CARE HOSPICE OF ARCADIA INC Full time

    Job DescriptionJob DescriptionBenefits:401(k)Opportunity for advancementPaid time offTraining & development Care Net Home Health is a sister company to our Angel Care Hospice & Palliative agency in Arcadia, CA. We are a patient-centric organization whose goal is to promote quality home health services throughout Los Angeles County. The ideal candidate is...

  • Psychiatrist

    3 months ago

    Arcadia, United States Healthcare Staffing Professionals, Inc Full time

    Job DescriptionJob DescriptionHealthcare Staffing Professionals has an immediate need for Psychiatrists to work in a clinical setting in Arcadia, CA. The Psychiatrist will provide extensive psychiatric services or work in a review, evaluation, or consultative capacity.Psychiatrists are responsible for any and all duties within their specialty, as authorized...

  • Psychiatrist

    7 days ago

    Arcadia, United States Healthcare Staffing Professionals, Inc Full time

    Job DescriptionJob DescriptionHealthcare Staffing Professionals has an immediate need for child and adolescent Psychiatrists to work in a clinical setting in Arcadia, CA. The Psychiatrist will provide extensive psychiatric services or work in a review, evaluation, or consultative capacity.Psychiatrists are responsible for any and all duties within their...

  • Licensed Vocational Nurse Care Coordinator

    2 weeks ago

    Arcadia, California, United States UnitedHealth Group Full time

    For those aspiring to shape the future of healthcare, this is your chance. We are advancing beyond conventional care to health initiatives that are seamlessly integrated across the entire spectrum of services. Join us to embark on Caring. Connecting. Growing together.At UnitedHealth Group, we are transforming healthcare with a commitment to health equity,...

  • Dental Hyienist/Clinical Coordinator

    3 months ago

    Arcadia, United States Southern Pines Dental Full time

    Job DescriptionJob DescriptionSouthern Pines Dental is in search of a Registered Dental Hygienist with an active anesthesia license to fulfill the role of Clinical Coordinator.This is a hybrid clinical and managerial position that pays the same competitive pay as a fully clinic-based RDH position. The ideal candidate enjoys the clinical aspects of being a...

  • Clinical Coordinator

    6 days ago

    Arcadia, California, United States Southern Pines Dental Full time

    Job OpportunitySouthern Pines Dental is seeking a highly skilled Registered Dental Hygienist to fill the role of Clinical Coordinator.This is a unique position that combines clinical expertise with leadership responsibilities, offering a competitive salary and a 4-day work week.Key Responsibilities:Manage the clinical team and ensure seamless communication...

  • Medical Front Office Coordinator

    2 months ago

    Arcadia, United States CQ Partners Full time

    Job DescriptionJob DescriptionDelta Hearing is a privately-owned Audiology practice in Sarasota, FL (Bradenton, FL). We have been helping patients in our community for many years and we are passionate about providing both the best hearing healthcare technology available and the best patient experience possible. Delta Hearing is a Veteran Owned and operated...