Customer Advocate

1 month ago


Little Rock, United States Crown Health Care Laundry Services Full time
Job DescriptionCustomer Advocate

Position Summary:

The Customer Advocate will interact with the company's customers by addressing inquiries and resolving complaints, ensure optimum inventories are monitored, manage shortages and educate customer on proper linen utilization and preventing loss of linens, expand the product and service mix at current customers.

Supervisory Responsibilities:

  • None


Duties/Responsibilities

  • Interacts with customers via telephone, email, online chat, and most importantly, in person to provide support and information on products or services.
  • Collects and enters orders for new or additional products or services.
  • Create standard orders for each customer that can be used, when necessary, in leu of customer's order.
  • Fields customer questions and complaints; when the issue is beyond the representative's knowledge, works within the Sales team, Crown Linen distribution teams, or with the General Manager to resolve.
  • Ensures that appropriate actions are taken to resolve customers' problems and concerns.
  • Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
  • Performs other related duties as assigned.
  • Ability to identify areas for increased wallet share (RPP increase) items within customer accounts and sell to customer.


Required Skills/Abilities:

  • Excellent communication skills including active listening.
  • Service-oriented and able to resolve customer grievances.
  • Proficient computer skills with the ability to learn new software, including Sales Force.
  • Ability to build and maintain business relationships with clients.
  • Excellent time management skills.
  • Ability to multitask and complete work while traveling.
  • Thorough knowledge of territory, market, and clients.
  • Excellent problem-solving skills.
  • Organized with attention to detail.


Education and Experience:

  • High school diploma or equivalent. College degree or industry field experience preferred.
  • Customer service experience required.


Physical Requirements:

  • Ability to travel daily and spend most of the day in a vehicle.
  • Valid driver's license and no major driving violations.
  • Must be able to lift 50 pounds at times.
  • Prolonged periods of standing and/or sitting at a desk and working on a computer.
  • Must be able to lift 50 pounds at times.
  • Must be able to push / pull cart carts of linens in excess of 500 pounds.

  • Customer Advocate

    2 months ago


    Little Rock, United States Crown Health Care Laundry Services Full time

    Customer AdvocatePosition Summary:The Customer Advocate will interact with the company's customers by addressing inquiries and resolving complaints, ensure optimum inventories are monitored, manage shortages and educate customer on proper linen utilization and preventing loss of linens, expand the product and service mix at current customers.Supervisory...

  • Customer Advocate

    2 weeks ago


    Little Ferry, United States LogicManager Full time

    A company is looking for a Customer Advocate (New Business Sales). Key Responsibilities: Engage with potential customers to understand their challenges and align them with software solutions Guide prospects through the customer journey and demonstrate how the software can address their risks Manage a pipeline of inbound leads, nurturing relationships with...

  • Customer Advocate

    2 hours ago


    Castle Rock, United States Safelite Full time

    The Customer Advocate is one of Safelite’s first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and answering inbound phone calls and emails, this organized and energetic professional delivers a memorable experience during every interaction.What You’ll...

  • Customer Advocate

    2 months ago


    Castle Rock, United States Safelite Full time

    The Customer Advocate is one of Safelites first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and answering inbound phone calls and emails, this organized and energetic professional delivers a memorable experience during every interaction. What Youll Get ...

  • Customer Advocate

    2 months ago


    Castle Rock, United States Safelite Group, Inc. Full time

    Does this position interest you? You should apply - even if you don't match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work. The Customer Advocate is one...


  • Little Rock, United States First Source LLC Full time

    FULL Time, GREAT way to get hands on experience! Plenty of opportunities for growth within! Location: ONSITE at a Medical Facility in Little Rock, AR Hours: Monday-Friday, 9:30am-6pm We are a leading provider of transformational outsourcing solutions and services spanning the customer lifecycle across the Healthcare industry. At Firstsource Solutions USA,...


  • Little Rock, United States CARTI Full time

    Description The Patient Financial Advocate, under the general direction of the Director of Financial Support Services, works collaboratively with patients, family members, team members, and other departments by assisting, optimizing, coordinating, and clarifying opportunities to help patients understand and cover healthcare costs. For the patient, the team...


  • Little Rock, United States CARTI Full time

    Description The Patient Financial Advocate, under the general direction of the Director of Financial Support Services, works collaboratively with patients, family members, team members, and other departments by assisting, optimizing, coordinating, and clarifying opportunities to help patients understand and cover healthcare costs. For the patient, the team...


  • Little Ferry, United States United Online Full time

    Position Summary: The Customer Advocate’s mission is to ensure the best MyPoints customer experience by addressing inquiries and issues by communicating via email or phone. The Customer Advocate must ensure timely follow-up and escalation of customer issues to minimize disruption to service and overall impact to MyPoints users. Employees must remain...


  • Little Elm, United States Ace Hardware Full time

    Compensation Details: $21.00-$23.00 Per Hour Job Description: Who we are Legacy Plumbing is now an Ace Hardware Company. At Ace Hardware Home Services, we are backed by a brand that customers have trusted for over 100 years. You can trust that you can build a career you will be proud of. A career with excellent income, a consistent work schedule and...


  • Little Rock, United States Kuraray America , Inc. Full time

    At Arcane, we seek out exceptional businesses and individuals for our partners. Unlike private equity or traditional fund vehicles, Arcane is unconstrained in our time horizons. Our team loves investing for the long haul and gladly provides the expertise, dedication, and perseverance required to accelerate success. Our passion is equipping founders and...


  • Little Elm, United States Ace Hardware Home Services Full time

    Compensation Details:$21.00-$23.00 Per HourJob Description:Who we areLegacy Plumbing is now an Ace Hardware Company. At Ace Hardware Home Services, we are backed by a brand that customers have trusted for over 100 years.  You can trust that you can build a career you will be proud of. A career with excellent income, a consistent work schedule and...


  • Little Elm, United States Ace Hardware Home Services Full time

    Compensation Details:$21.00-$23.00 Per HourJob Description:Who we areLegacy Plumbing is now an Ace Hardware Company. At Ace Hardware Home Services, we are backed by a brand that customers have trusted for over 100 years.  You can trust that you can build a career you will be proud of. A career with excellent income, a consistent work schedule and...


  • Little Rock, United States Wolters Kluwer Full time

    Customer Success Manager The Customer Success Manager in Wolters Kluwer Health Clinical Surveillance and Compliance is responsible for ensuring customers achieve their desired outcomes while using our services. This includes guiding new customers through onboarding and adoption of the product to ensure a smooth start. Building and maintaining strong...


  • Little Rock, United States Wolters Kluwer Full time

    **_NOTE: Must be able to work during Central Time normal business hours._** The Customer Success Manager in Wolters Kluwer Health Clinical Surveillance and Compliance is responsible for ensuring customers achieve their desired outcomes while using our services. This includes guiding new customers through onboarding and adoption of the product to ensure a...


  • TX - Little Elm, United States Ace Hardware Home Services Full time

    Compensation Details:$21.00-$23.00 Per HourJob Description:Who we areLegacy Plumbing is now an Ace Hardware Company. At Ace Hardware Home Services, we are backed by a brand that customers have trusted for over 100 years.  You can trust that you can build a career you will be proud of. A career with excellent income, a consistent work schedule and...

  • Travel Nurse RN

    2 days ago


    Little Rock, United States Health Advocates Network - Midwest Full time

    Health Advocates Network - Midwest is seeking a travel nurse RN PICU - Pediatric Intensive Care for a travel nursing job in Little Rock, Arkansas.Job Description & RequirementsSpecialty: PICU - Pediatric Intensive CareDiscipline: RNStart Date: 08/19/2024Duration: 12 weeks36 hours per weekShift: 12 hoursEmployment Type: TravelRN – PICU Registered Nurse -...

  • Travel Nurse RN

    2 days ago


    Little Rock, United States Health Advocates Network - Midwest Full time

    Job DescriptionHealth Advocates Network - Midwest is seeking a travel nurse RN PICU - Pediatric Intensive Care for a travel nursing job in Little Rock, Arkansas.Job Description & RequirementsSpecialty: PICU - Pediatric Intensive CareDiscipline: RNStart Date: 08/19/2024Duration: 12 weeks36 hours per weekShift: 12 hoursEmployment Type: TravelRN – PICU...


  • Little Rock, United States Health Advocates Network-Allied Full time

    Health Advocates Network-Allied is seeking a travel CT Technologist for a travel job in Little Rock, Arkansas. Job Description & Requirements Specialty: CT Technologist Discipline: Allied Health Professional Start Date: 08/19/2024 Duration: 12 weeks 40 hours per week Shift: 8 hours Employment Type: Travel Travel CT Tech - Health Advocates Network...


  • Little Ferry, United States GEMÜ Full time

    The Team & Role Gem puts the customer at the center of everything we do. Our Customer Success team is the secret to making that a reality. The Customer Success team is passionate about helping recruiters become more efficient, and are the driving force for the organizational change that helps our customers realize the full potential of Gem. The Customer...