Customer Service Advocate

4 weeks ago

Little Elm, United States Ace Hardware Full time
Compensation Details:

$21.00-$23.00 Per Hour

Job Description:

Who we are

Legacy Plumbing is now an Ace Hardware Company. At Ace Hardware Home Services, we are backed by a brand that customers have trusted for over 100 years. You can trust that you can build a career you will be proud of. A career with excellent income, a consistent work schedule and opportunities for advancements. Your essential contributions will be appreciated, respected, and rewarded. Here you won't just "have a job," you will be helping us to reshape the future of home services by providing reliable, best-in-class service to your neighbors in your community.

What You'll Do
  • Answer phone calls while entering the data live in our amazing ERP software system.
  • Put customers at ease while educating them on plumbing issues (scripts given) and scheduling appointments for them.
  • Wow our customers and build relationships with them.
  • Communicate positively & effectively with teammates in the field and dispatching them throughout their day.
  • Manage multi-day, multi-vendor projects.
  • Cheerfully support your crew at all times.
  • Be willing to pick up someone else's torch when they need help.
What you need to succeed:
  • 5+ years customer service experience (Preferred)
  • 3+ years sales experience (Preferred)
  • Recent experience with Microsoft Office products
  • You have high standards for your work. Excellence matters to you.
  • You have Integrity in all aspects of your professional and personal life
  • You have a growth-mindset and want to get better every day
  • You have grit and thrive under pressure
  • You love to hustle
  • You are a true team player with a positive attitude at all times
  • You are dependable and consistent in all areas
Why should you join our team?

We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. You don't often see values like these in most corporate statements, but Ace is different. These things are important to us. They represent our commitment to the company, our employees, and to the Ace brand.

In addition to providing our employees a great culture, we offer competitive benefits* that address life's necessities and perks, many of which expand and improve year after year, including:
  • Incentive/Commission/Bonus opportunities (Based on role / grade level)
  • 401(k) retirement savings plan with matching company contributions, eligible on your first day
  • Comprehensive health coverage (medical, dental, vision, company paid short-term disability, and long-term disability) and life insurance benefits for you and your dependents.
  • Warehouse Merchandise Discount
  • Paid time off & paid holidays (depending on role and month of hire)
  • Career Growth & opportunities within several channels (Plumbing, Heating, Cooling, Electrical, Customer Service and others- Your career at Ace is more than just a job. It's a chance to be part of something meaningful. We help locally-owned businesses thrive and make an impact in their communities.
  • Ace invests in every employee we hire, with a key focus on development and coaching. We offer classes, facilitator-led courses, plus a performance management approach that goes beyond the typical annual review.
  • Robust Employee Assistance Program, which will provide professional assistance for personal, legal, financial, work, childcare and elder care support.


About Ace Hardware Home Services

Ace Hardware Home Services is the most trusted provider of home preservation services backed by Ace Hardware and offering a wide range of residential maintenance and home repair services including plumbing, heating, cooling, electrical, handyman and painting.

Ace Hardware has been serving neighbors throughout America for nearly 100 years. Ace recognized the need for a trusted service provider for home repairs and launched Ace Hardware Home Services (AHHS). AHHS is now Bringing Helpful to Your Home℠ and it is our mission to deliver the same level of Helpful service, convenience & quality that you have come to expect from Ace Hardware.

Equal Opportunity Employer
Legacy Plumbing is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws.

Disclaimer

The pay range for this position starts as listed in the job posting, but could be higher based on education and experience. Please note, compensation decisions are dependent on the facts and circumstances of each opening. We take into consideration the minimum requirements outlined in the job description, such as an individual's education, training and experience, the position's work location, required travel (if any), and external market conditions when determining the final salary for potential new hires.

Be aware that salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the Legacy Plumbing position description for the accurate starting pay range information and feel free to discuss this with a Talent Acquisition professional if you are chosen to move forward with an interview.

This written "Position Description" is not intended to cover all aspects of the position listed. It is meant to cover the basic/general essential job functions of a particular position. Legacy Plumbing reserves the right to change job duties, including essential job functions, according to business necessity.

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