Fire Program Manager

Build your best future with the Johnson Controls team

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet.  Join a winning team that enables you to build your best future Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away

What we offer

• Competitive salary and bonus.

• Paid vacation/holidays/sick time - 15 days of vacation first year.

• Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one.

• Extensive product and on the job/cross training opportunities with outstanding resources.

• Encouraging and collaborative team environment.

• Dedication to safety through our Zero Harm policy.

• Check us Out:  A Day in a Life at Johnson Controls

What you will do

The Fire Program Manager, Strategic Accounts is part of our Building Solutions, North America (BSNA) business. This person will partner with a Commercial Strategic Account Manager in supporting and growing a large, key Strategic Account for Johnson Controls.

The Strategic Account Program Manager owns the programmatic service delivery performance across the Sprinkler/Suppression lines of our Fire business.  This role will be supporting a customer in Bentonville, AR, for applicants located outside of the local market, will require up to 25% travel to AR.

This position will be responsible for the service program management of a multimillion-dollar Strategic Account. Works with account managers, customer, internal operation teams and service support teams as needed to provide post-sales support activities for the assigned account. Responsible for the development, management, and continuous improvement of assigned account programs. Maintains positive relationships internally and externally to execute the role. Operates with the highest of ethics. Promotes Safety culture by ensuring Johnson Controls staff and subcontractors adhere to all safety standards. Responsible for following consistent and repeatable processes and procedures. Maintains an effective balance between customer satisfaction and account financial viability.

We are seeking a professional, goal oriented, self-reliant, and self-motivated candidate, preferably with Building Systems Installation/Service industry experience and program management experience/certification. Candidate will have strong team leading, communication and analytic skills required to lead a Strategic Account support team.

How you will do it

• Acts as the primary account support leader for execution teams on assigned account.

• Develops account programs and executes in line with account strategy and customer standards as outlined contractually.

• Accountable for on-time service delivery performance including inspections, deficiency repairs and reactive service.

• Accountable for ensuring accurate and timely inspection reporting and repair work order follow up; utilizing customer ERPs as required.  This work effort is completed in partnership with the Johnson Controls branch service delivery teams and the dedicated account Service Support Coordinator.

• Manages account / program reporting systems to proactively address potential problems. Effectively communicates account performance, concerns, and financial status to management as required.

• Manages risks and establishes service recovery plans when required. Resolves disputes with minimal need for escalation.

• Develops and maintains viable long-term relationships with customers, consultants, internal operations and support teams and other relevant stakeholders.

• Leads monthly and quarterly account review calls in conjunction with the Strategic Account Manager.

• Leads frequent operational reviews centered around account performance.

• Coordinates with the account support team for allocation of resources needed to meet account objectives. Ensures work performed by the field team is in accordance with established standards. Facilitates escalation.

• Leading, planning, deploying, and directing service support program for the customer.

• Measuring, monitoring, and overseeing all program activities, operational support, and delivery to the customer by collaborating with the operational support teams.

• Creating and managing reporting process for all operational performance.

• Ensuring contractual and corporate compliance for the account.

• Providing leadership to train and direct technical, operational, and administrative support personnel to ensure standardized deployment of a program for the customer.

• Coach and mentor Johnson Controls service team members on effective service delivery practices and techniques.

• Serving as a customer interface to effectively communicate and ensure customer satisfaction. 

• Partnering with Strategic Account Manager to develop initiatives for program growth.

• Leading cross functional teams in a continuous improvement environment with quality tools, behaviors, and practices.

• Track and leverage leading and lagging key performance indicators (KPIs) to ensure customer service level agreements (SLAs) are met for Service Delivery.

• Drive team efforts to ensure profitable growth.

• Performing other duties as assigned.

What we look for

• Bachelor’s degree in engineering, Construction Management or Business Administration.

• NICET Certification in the Inspection and Testing of Water Based Systems (Fire Business).

• Minimum Five (3) to (5) years of direct experience overseeing and delivering programs for high profile clients.

• Must possess strong skills in presentations, reporting, and effective writing; risk management/decision making skills; and strong critical thinking skills.

• High level of attention to detail and ability to establish and follow closed loop processes; and hold others accountable to the closed loop process.

• Skills and experience with Program Management software and systems.

• Strong, tactful leadership skills are a must for this role.

• Ability to partner with cross functional teams in a matrix organization to achieve results.

• Ability to obtain security clearance if needed.

• Ability to travel as needed.

Preferred

• Building Systems industry experience with Program Management discipline preferred.

• PMI, PMP or other equivalent certifications desired. 

• Operational Excellence, Lean Six Sigma certification is a plus.

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Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.