Program Management Professional

7 days ago


Bentonville, Arkansas, United States Walmart Full time
Job Summary

We are seeking a highly skilled Program Management Professional to join our team at Walmart. This role will focus on managing our research panel community, which is comprised of dedicated Walmart shoppers. The ideal candidate will have a strong background in community management, operations management, or a related field, and will be able to establish robust relationships across multiple teams and individuals.

Key Responsibilities
  • Community Metrics Management
    • Monitor, analyze, and report on crucial community metrics that track the growth, engagement, and data quality within our shopper research panel community.
    • Implement strategies to enhance these metrics and deliver monthly executive reports to cross-functional teams.
  • Drive Community Engagement
    • Implement community engagement initiatives such as gamification, sweepstakes, polls, and blogs to encourage active participation within the research panel community.
    • Help design and manage micro-surveys, ensuring project completion, and extracting and analyzing response data for insights.
  • Support Spark Topics
    • Collaborate with the Data Science team to extract raw customer ticket data, aiding in model retraining and classification.
  • Manage Community Communication
    • Oversee the deployment of community notifications and invites; maintain up-to-date FAQs and terms of use to ensure clear and transparent communication within the research panel community.
  • Customer Care & Support
    • Review, escalate, and respond to customer care tickets promptly and professionally.
    • Design a formalized support/care process to address issues with extended resolution times or poor customer experiences.
    • Keep track of discretionary spend related to customer care and ad hoc studies.
Requirements
  • Bachelor's degree in Business, Marketing, or related field and 2 years' experience in community management, operations management, or related area OR 4 years' experience in community management, operations management, or related area.
  • Experience working in large cross-functional teams and complex projects and programs.
Preferred Qualifications
  • Experience in community engagement, customer support, process improvement, or data analytics.
  • Experience using the following tools: Airtable and Jira.
Benefits

We offer a competitive compensation package, including annual or quarterly performance bonuses. Additional benefits include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and more.

We are an Equal Opportunity Employer - By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, ideas and opinions- while being inclusive of all people.



  • Bentonville, Arkansas, United States Walmart Full time

    About the RoleThis is a unique opportunity to join the Walmart Corporate Real Estate team as a Program Management Professional. As a key member of the Workplace Hospitality team, you will be responsible for providing exceptional customer service and ensuring that our associates and guests have a memorable and enjoyable experience during their day.Key...


  • Bentonville, Arkansas, United States Walmart Full time

    About the RoleThis is a challenging and rewarding opportunity to join the Walmart Corporate Real Estate team as a Program Management Professional. As a key member of the Workplace Hospitality team, you will be responsible for delivering exceptional customer service and ensuring seamless business meetings throughout our managed spaces on campus.Key...


  • Bentonville, Arkansas, United States Walmart Full time

    Job DescriptionJob Summary: We are seeking a highly skilled and experienced Program Management Leader to join our Data Ventures Program Strategy Team at Walmart. As a Program Management Leader, you will be responsible for managing our research panel community, which is made up of dedicated Walmart shoppers.Key Responsibilities:Community Metrics Management:...


  • Bentonville, Arkansas, United States Health Fitness Full time

    Join Our Growing Aquatics TeamHealthFitness is excited to announce an opening for an Aquatics Coordinator. This role is essential in overseeing our aquatic programs and ensuring a safe and engaging environment for all participants.Position Overview:Location: Bentonville, AREmployment Type: Full-time with Paid Time Off and comprehensive benefits.Key...


  • Bentonville, Arkansas, United States Walmart Full time

    Position Overview:As a Security Program Manager, you will play a pivotal role in overseeing the vetting process for associates at Walmart. Your primary responsibility will be to manage the criminal screening initiatives for both internal and external candidates, ensuring a thorough and fair evaluation process that prioritizes safety and compliance.Key...


  • Bentonville, Arkansas, United States Walmart Full time

    About the RoleWe are seeking a highly experienced Senior Technical Program Manager to lead our technology initiatives and drive business growth. As a key member of our team, you will be responsible for creating and implementing technology strategies that enable operational excellence and drive business results.Key ResponsibilitiesLead cross-functional teams...


  • Bentonville, Arkansas, United States Walmart Full time

    About the RoleWe are seeking an experienced Program Management Director to join our team at Walmart. As a key member of our organization, you will be responsible for leading cross-functional teams and driving business growth through strategic planning and execution.Key ResponsibilitiesDevelop and Execute Business Strategies: Collaborate with stakeholders to...


  • Bentonville, Arkansas, United States Walmart Full time

    Position Overview:As a Senior Technical Program Manager, you will spearhead initiatives that harness the power of data across various business functions. Your role will involve:Technology Development: Leading the design and implementation of innovative technologies that facilitate the effective use of Walmart's extensive data resources.Cross-Functional...


  • Bentonville, Arkansas, United States Walmart Full time

    Job DescriptionJob Title: Program Management DirectorJob Summary:We are seeking a highly skilled and experienced Program Management Director to join our team at Walmart. The successful candidate will be responsible for developing and implementing programs that drive business growth, improve customer satisfaction, and enhance operational efficiency.Key...


  • Bentonville, Arkansas, United States Insight Global Full time

    Overview:A prominent retail organization is seeking a Program Management Specialist to oversee, document, and coordinate a portfolio of over 45 projects within their compliance sector. This role involves collaboration with internal stakeholders from diverse backgrounds and expertise. We are in search of candidates who possess exceptional organizational...


  • Bentonville, Arkansas, United States Indigo Road Hospitality Group - IR Management, LLC Full time

    **About Us**Indigo Road Hospitality Group - IR Management, LLC is a dynamic and growth-oriented company dedicated to providing exceptional experiences for our guests.**Our Commitment to You**We prioritize your well-being and career growth, ensuring you have the tools and support to deliver outstanding service.**Key Responsibilities**As a Server, you will be...


  • Bentonville, Arkansas, United States Walmart Full time

    About the RoleWe are seeking a highly skilled Technical Program Manager to lead our Finance Transformation program. As a key member of our team, you will be responsible for managing and delivering complex programs that transform the way we do Finance in Walmart.Key ResponsibilitiesLead and manage cross-functional teams to deliver high-priority...


  • Bentonville, Arkansas, United States Walmart Full time

    About the RoleWe are seeking an experienced Technical Program Manager to join our team at Walmart. As a key member of our organization, you will be responsible for leading strategic initiatives and driving engineering excellence across our technology landscape.Key ResponsibilitiesStrategic Planning: Develop and execute comprehensive plans to drive business...


  • Bentonville, Arkansas, United States Walmart Full time

    Position Overview:As a Senior Technical Program Manager, you will play a pivotal role in shaping the technological landscape at Walmart. Your primary responsibility will be to spearhead initiatives that leverage our extensive data assets to enhance operational efficiency.Key Responsibilities:Lead the design and implementation of technologies that ensure...


  • Bentonville, Arkansas, United States Walmart Full time

    About the RoleWe are seeking a highly skilled and experienced Technical Program Manager to spearhead key projects within our Enterprise Technology team. As a key member of our team, you will be responsible for managing and leading collaboration with customers, stakeholders, and engineering teams to drive project success.Key ResponsibilitiesProject Planning...


  • Bentonville, Arkansas, United States Walmart Full time

    Position Overview:As a pivotal member of our engineering leadership team, you will take charge of orchestrating and overseeing the execution of extensive, cross-functional initiatives within a dynamic environment. Your role will involve collaborating with diverse teams to conceptualize, develop, and deliver top-notch software solutions that cater to our...


  • Bentonville, Arkansas, United States Wal-Mart Stores , Inc. Full time

    Location: Bentonville, AR Career Area: Project and Program Management - Technology Job Function: Technical Program Management Employment Type: Regular/Permanent Position Type: Salary Requisition: WD Position Summary: Walmart, a leading global retailer, is seeking a highly qualified Senior Technical Program Manager to join our People Tech team. This role is...


  • Bentonville, Arkansas, United States Walmart Full time

    Position Overview:As a leading global retailer, Walmart is committed to enhancing the productivity and well-being of its associates through innovative technology solutions. The People Tech division plays a crucial role in supporting the HR department by leveraging technology to foster growth and inclusivity.Role Summary:Walmart People Tech is on the lookout...


  • Bentonville, Arkansas, United States Walmart Full time

    About the RoleWe are seeking a highly skilled Technical Program Manager to join our team at Walmart Global Tech. As a Technical Program Manager, you will be responsible for leading cross-functional teams to deliver connected experiences for our Corporate Social Responsibility products.Key ResponsibilitiesTechnical Leadership: Drive the technical vision and...


  • Bentonville, Arkansas, United States Walmart Full time

    Position Overview:As a Senior Technical Program Manager, you will play a pivotal role in shaping the technology landscape at Walmart. This position is centered in the heart of our operations, where you will spearhead initiatives that leverage our extensive data assets to enhance operational efficiency.Key Responsibilities:Drive the development of innovative...