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program manager

4 months ago

Seattle, United States Starbucks Full time
Job Description

JOB SUMMARY AND MISSION 
The selected candidate will be responsible for the successful end-to-end technology implementation and project management of Project RIO, which unlocks retail and supply chain as well as technology value delivering transformational Retail, Inventory, and Ordering technology solutions that meet our business needs. This senior program management office position contributes to Starbucks' success by working cross-functionally with Corporate Technology teams across Retail Ops and Global Supply Chain on program planning, roadmap development, and project delivery to help deliver the next Transformation for Starbucks.


The successful candidate must be a well-rounded leader who can drive and sustain collaboration with Starbucks stakeholders across both Technology and Business, especially within challenging and ambiguous areas. The candidate must be an experienced, self-starter program manager, who works both independently and very collaboratively with others, is comfortable coming into a role with an existing cross-functional team, possesses strong analytical and problem-solving skills, and consistently provides team members with clear direction through effective delegation and clear priorities. Must be comfortable with delivery through the complete project lifecycle, from analysis and design to development and test, deployment, and closure. Must proactively identify and manage issues, risks, and change control processes especially across the program and between projects. The technology program manager must have strong oral and written communication. They must be comfortable presenting and leading through challenging conversations with all audiences, including individual contributors, team members, managers, directors, and VP+ stakeholders.


PROJECT DESCRIPTION:
Project RIO unlocks retail and supply chain as well as technology value delivering transformational Retail, Inventory, and Ordering technology solutions that meet our business needs. Specifically, Project RIO will create an Automated, customer-centric, and frictionless store partner experience, including:



  • Retail inventory tracking at the product level
  • Seamless SKU transitions without store partner interactions
  • Dynamic updating of product assortments by trade area
  • Real-time inventory transaction processing and product life cycle tracking
  • Automatic pivot of product fulfillment between SKUs and DCs

KEY RESPONSIBILITIES:



  • Drive the implementation of automated, customer-centric, and frictionless store partner experiences, including retail inventory tracking at the product level, seamless SKU transitions, store-to-store order transfers, dynamic product assortment updates, Auto D86, and enhanced financial accounting.
  • Lead dynamic supply chain operations with flexibility and resiliency, overseeing real-time inventory transaction processing, automatic fair share allocation, automatic pivot of product fulfillment, seamless SKU transitions, simplified item ranging, and support for Beverage automated ordering.
    Implement innovative solutions with a stable long-term technology foundation, supporting mobile and web user experience customization, reducing technology maintenance costs, supporting enterprise transformation to the cloud, improving core data management processes, and modernizing revenue and inventory accounting within financial systems.
  • Collaborate cross-functionally with Corporate Technology teams across Retail Ops and Global Supply Chain on program planning, roadmap development, and project delivery.
  • Proactively identify and manage issues, risks, and change control processes, ensuring smooth program execution and alignment with Starbucks' business goals.


KEY RESPONSIBILITIES:



  • Drive the implementation of automated, customer-centric, and frictionless store partner experiences, including retail inventory tracking at the product level, seamless SKU transitions, store-to-store order transfers, dynamic product assortment updates, Auto D86, and enhanced financial accounting.
  • Lead dynamic supply chain operations with flexibility and resiliency, overseeing real-time inventory transaction processing, automatic fair share allocation, automatic pivot of product fulfillment, seamless SKU transitions, simplified item ranging, and support for Beverage automated ordering.
  • Implement innovative solutions with a stable long-term technology foundation, supporting mobile and web user experience customization, reducing technology maintenance costs, supporting enterprise transformation to the cloud, improving core data management processes, and modernizing revenue and inventory accounting within financial systems.
  • Collaborate cross-functionally with Corporate Technology teams across Retail Ops and Global Supply Chain on program planning, roadmap development, and project delivery.
  • Proactively identify and manage issues, risks, and change control processes, ensuring smooth program execution and alignment with Starbucks' business goals.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:



  • Leadership and Communication:


    • Lead by example – with confidence, a positive attitude, patience, honesty, and integrity, and a strong sense of commitment.
    • Ability to 'read the room,' to know what is possible and what is not, and how to navigate any situation efficiently and effectively.
    • Ability to engage in difficult conversations that result in positive, actionable outcomes.
    • Ability to navigate complex political landscapes effectively.
    • Seek and provide honest, transparent feedback.
    • Team-building mastery.
    • Ability to set expectations and hold individuals and team members accountable for their commitments.
    • Drive decision-making that favors compromise and alignment over consensus-building.
    • Exceptional written and verbal communication.
    • Masterful facilitation skills for all types of engagements.


  • Acumen and Learning Agility:


    • Understanding of Starbucks Technology program and portfolio management practices.
    • Expert-level knowledge of standards and practices project and program lifecycle management activities and deliverables.
    • A clear understanding of project technical activities, including solution analysis and design, enterprise, solution, and infrastructure architecture, engineering and systems integration, data conversion and migration, environment management and build processes, deployment planning, and execution.
    • Business domain knowledge and experience in inventory management practices and retail processes.
    • Expertise in project budget management (forecasting and financial reporting).
    • Advanced skills in the MS Office Product Suite, particularly Word, Excel, and PowerPoint.
    • Proficiency with JIRA and Confluence.



SUMMARY OF EXPERIENCE:



  • Minimum of 12 years experience as a technology project manager, with at least three years in a software development setting and as a program manager.
  • Demonstrated experience implementing large Enterprise solutions.
  • Demonstrated experience in road mapping for a program of multiple projects and leading multiple project managers and scrum masters.
  • Experience with inventory planning and management systems and/or retail/restaurant-facing applications is preferred.
  • Strong preference for candidates with extensive experience working on complex, integrated platforms.
  • Strong preference for candidates with a background in Agile.
  • A bachelor's Degree required; a Master's Degree is desired, but not required. Strong preference for candidates with a degree in Information Systems, 
  • Computer Science, Business Administration, or Management.
  • PMP certification is a plus but not required.
  • ACP/SCM certification is a plus but not required.


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation@starbucks.com.