Manager, Human Resources

2 months ago

Village of Williamsburg, United States Great Wolf Lodge Full time
Job Description

Pay: $0 per year - $70000 per year


At Great Wolf, the Human Resources Manager is responsible for execution of HR strategy to support and grow our most important asset – our Pack. In this role you will partner with lodge leadership to ensure the HR function helps drive success and supports achievementof Great Wolf Lodge business goals.


Essential Duties & Responsibilities

  • Provides ongoing support and guidance in day to day recruiting. Oversees recruitment and hiring of supervisor and manager positions as well as other open roles as assigned.
  • Effectively assesses and prioritizes staffing needs as well as develop and drive strategy to improve staffing levels.
  • Understands labor model and is able to activate recruiting and staffing strategies based on fluctuations in staffing levels
  • Plans effectively for hiring needs based on forecast, turnover, and current staffing levels
  • Ability to manage and run full scope of performance management including goal setting, coaching and performance management and execution of pack member performance appraisal process.
  • Conducts investigations as assigned, presents findings and recommends outcome.
  • Conducts training to effectively onboard new Pack and new leaders and ensures assignment and training completion of required courses in Great Wolf University.
  • Supports Pack Member development by offering coaching and guidance around career paths.
  • Performs gap analysis against competency models and works with leaders to develop their Pack for career growth and succession.
  • Oversees leave administration, payroll administration including oversight to tenure increase porcess and other reporting as assigned by HR Director.
  • Handles day to day benefits questions and helps lead annual Open Enrollment process.
  • Oversees workers compensation claims working with the both the insurance company and with the injured employee.
  • Leads employee recognition and Pack culture through event planning, constant reinforcement and marketing of recognition program.
  • Communicates information and ideas clearly, confidently and articulately both in oral and written form.
  • Provides feedback that supports pack member’s growth, development and engagement
  • Assist in building bridges between departments, leaders and Pack Members across the lodge
  • Follows all federal and state employment law in decision making process and escalates areas of risk or potential liability.
  • Works to stay up to date on federal and state law changes and demonstrates a working knowledge of basic law as it pertains to worker's comp, payroll, hiring, termination and other employment related decisions.
  • Provides administrative support as needed for operations including; payroll, time and attendance, inventory, ordering, and other data input.
  • Maintains confidentiality and protects operations by keeping human resource information confidential


Basic Qualifications & Skills

  • Bachelor’s Degreein HumanResources, Business or related field or equivalent experience
  • Minimum of 1yearprevious HR experience
  • Demonstrated proficiency in Microsoft Office suite
  • Successful completion of criminal background check and drug screen
  • Strong problem solving and organizational skills
  • Attention to detail
  • Enthusiastic and positive energy
  • Multi-tasking ability


Desired Qualifications & Traits

  • Previous experience in hotel/resort/theme park industry
  • Human Resources certification or other specialized training
  • Experience utilizing HR Technology Physical Requirements
  • Able to lift up to 20 lbs
  • Able to bend, stretch, and twist
  • Able to stand or sit for long periods of time

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