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Document Imaging Coordinator

1 month ago

Wilmington, United States ChristianaCare Full time

PRIMARY FUNCTION

Responsible for coordinating the daily activities in the Document Imaging area.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Coordinates daily Document Imaging functions and delegates work assignments to the Document Imaging staff. Keeps Supervisor informed of status of work. 

Coordinates work schedules and workflow of all Document Imaging staff at Christiana to assure timely processing of records.

Responsible for activities associated with timely chart collection, accounting for records through the chart tracking system, retrieval of missing records or parts of records, record preparation for scanning and indexing for in-house processing.  Informs HIMS management staff and nurse managers of issues or concerns with retrieving records and completes event reports when necessary.

Maintains communication with Nurse Managers, Ambulatory Offices and internal departments.

Monitors the location of records in the chart tracking system, volume of batches to be indexed in the work queue manager as well as Solarity workbaskets. Documents and informs appropriate staff and management of issues or concerns. 

Completes patient matching for direct messages sent to PowerChart Message Center from external facilities/providers.

Prep/scan/index records in absence of the document imaging clerk.

Works with departmental and interdepartmental employees to aid in the timely processing of records and provides Supervisor with updates on the status of work, potential issues, and concerns.

Assists with regular quantitative and qualitative reviews in all Document Imaging areas including accurate performance of check-in process, preparation of records for scanning, record scanning and import of records.

Assists with support of scanning activities including timely completion of scanning priority records.

Collaborates with the HIMS MPI team to correct images in the EHR.

Responsible for validating and completing requests for corrections to scanned images stored in the electronic document imaging system.

Responsible for quality checking scanned patient records for accurate indexing of documents and scanned image quality.  

Assists in training/cross training employees.  Provides input on performance appraisals and participates in improving employee performance.

Maintains thorough knowledge of Christiana Care Policies and departmental policies, procedures and systems.   

Recommends changes to policies and procedures as warranted to assist staff in meeting the demands of the Document Imaging area.

Utilize general office equipment and computer systems/software applications necessary to perform job functions.

Uses Outlook, Profile, Soarian, Cerner/Oracle, Solarity applications, as well as other computer applications for proper routing of records and tracking account status.

Perform assigned work safely, adhering to established departmental safety rules and practices; reports to supervisor, in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors.

EDUCATION AND EXPERIENCE REQUIREMENTS:

High School Graduate or Equivalent, preferably with college credits.

Minimum of 2 years of document imaging experience, preferably in an HIM department.  In lieu of direct document imaging experience, an associate degree from an accredited HIM program is required.

SPECIAL REQUIREMENTS:

None