Automotive Services Field Supervisor

6 months ago

Montpelier, United States AAA Northern New England Full time
Automotive Services Field Supervisor

AAA of Northern New England has an immediate opening for an Automotive Services Field Supervisor Benefits include a PENSION PLAN for your retirement goals

70% Field Visitation Schedule - Remote and Office-Based Work, Company Car Provided.

This position provides field management support to our Independent Contractors to Emergency Road Service (ERS) department. Through the employment of relationship building techniques, effective communication, coaching tutoring and mentoring of business practices. A successful Contract Station Relations Supervisor ensures a stable delivery of providing “Totally Satisfied” roadside assistance to AAA members and customers.

  • Coordinate and provide guidance and motivation to service providers on matters relating to the attainment of performance thresholds, business practices, driver training and conduct, and all other operational issues that may arise.

  • Supervise activities of independent contract stations within assigned field office territory through regular and frequent station visitations.

  • Inspect and evaluate station locations, verifying that facilities, equipment, and drivers’ appearance comply with Club policies.

  • Investigate, document, and resolve member and customer service issues as required.

  • Ensure consistent availability of station coverage via ongoing assessment of coverage needs review of new station.

  • Prepare proposals recommending expansion or reduction of station call volumes as needed.

  • Network with Receiving and Dispatch management and staff on matters relating to dispatch procedures and resolution of member and provider concerns.


Qualifications:

  • ERS, CSR, or related sales management experience.

  • Experience managing large external vendor relationships, including management of work teams, desired.

  • Demonstrated knowledge of the towing industry and mechanical aptitude preferred.

  • Prior experience developing recommendations and proposals, as well as successful negotiations and complaint resolution required.

  • Professional verbal and written communication skills required, including excellent presentation skills.

  • Prior experience in the preparation and analyses of financial reports, development of cost-benefit models and understanding of financial spreadsheets and profit and loss statements.

  • General management, organizational and time management skills.

  • Demonstrated proficiency in Microsoft Office software products, including Outlook, Word and Excel.

Safe Business Driving Requirements:

  • Valid Driver License

  • Acceptable Department of Motor Vehicle record and

  • Proof of Automotive Insurance required.

Remarkable benefits:
•    Health coverage for medical, dental, vision
•    401(K) saving plan with company match AND Pension
•    Tuition assistance
•    PTO for community volunteer programs
•    Wellness program
•    Employee discounts (membership, insurance, travel, entertainment, services and more)

Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer

  • Environmental Field Service Technician

    4 days ago

    Montpelier, Vermont, United States Ligon Enterprise LLC Full time

    Job DescriptionWe are seeking a reliable and detail-oriented Environmental Field Service Technician to join our team at Ligon Enterprise LLC. As an Environmental Field Service Technician, you will be responsible for collecting pet waste in residential areas.Key Responsibilities:Collecting pet waste from residential areasMaintaining a clean and organized work...

  • Intellectual Disability Program Supervisor

    2 days ago

    Montpelier, Vermont, United States Washington County Mental Health Services Full time

    About the PositionThe Program Manager I is a dynamic and challenging role at Washington County Mental Health Services, where you will have the opportunity to make a real difference in the lives of others. As a key member of our team, you will oversee the service delivery for adults with intellectual and developmental disabilities, ensuring that clients...

  • Equipment Maintenance Supervisor

    4 weeks ago

    Montpelier, Ohio, United States International Staff Consulting Full time

    Company Overview">  International Staff Consulting is a rapidly growing organization with over 1800 employees and operations in eight states. We are dedicated to providing exceptional services and fostering a culture of excellence within our company.Job Summary">  We are seeking an experienced Equipment Maintenance Supervisor to join our team. This...

  • Production Supervisor

    2 weeks ago

    Montpelier, Ohio, United States 20 20 Custom Molded Plastics Full time

    Job SummaryThe Production Supervisor - Structural Foam at 20 20 Custom Molded Plastics is responsible for leading a team of production personnel and ensuring efficient production operations. The estimated salary for this role is $55,000 to $75,000 per year.Key Responsibilities:Make recommendations to improve safety, housekeeping, and machine...

  • Vocational Services Professional

    3 days ago

    Montpelier, Vermont, United States Washington County Mental Health Services Full time

    Duties and ResponsibilitiesAs an Employment Specialist with Washington County Mental Health Services, you will be responsible for:Providing assessment, job development, benefits counseling, and follow-up services to a flexible caseload of consumers;Coordinating and facilitating consumers' placement into competitive community-based employment...

  • Automotive Technician

    1 week ago

    Montpelier, United States Disability Solutions Full time

    Description:Position SummaryThis position is responsible for residential and commercial pumping and disposal of non-hazardous waste and has direct contact with Wind River Environmental customers. Responsibilities include operating a company service truck and driving to various locations to pump septic tanks. Key Position Points:Position: Pump...

  • MRI Leadership Role for Diagnostic Services

    4 weeks ago

    Montpelier, Vermont, United States NurseRecruiter, LLC Full time

    Company OverviewNurseRecruiter, LLC is a leading healthcare provider dedicated to delivering exceptional patient care and innovative diagnostic services.About the RoleWe are seeking an experienced MRI Supervisor to oversee the operational excellence of our MRI services. As a key member of our team, you will be responsible for maintaining technical and...

  • Vocational Service Specialist

    4 days ago

    Montpelier, Vermont, United States Washington County Mental Health Services Full time

    About the Opportunity: Join our dedicated team of professionals at Washington County Mental Health Services and make a meaningful difference in the lives of individuals with mental health conditions. As an Employment Opportunities Coordinator, you will have the chance to leverage your skills and experience to help consumers achieve their career aspirations...

  • Oil Sales and Service Rep II

    3 weeks ago

    Montpelier, United States Clean Harbors Full time

    Oil Sales and Service Rep II at Clean Harbors summary: The Local Class B Route Driver at Safety-Kleen is responsible for the safe pickup of waste oil and anti-freeze at various customer locations, with an emphasis on health and safety. This position involves making 10-15 stops daily, operating a Class B tanker, and generating new leads in the field. The...

  • Automotive Regulatory Enforcement Officer

    2 weeks ago

    Montpelier, Vermont, United States State of Vermont Full time

    OverviewThe State of Vermont's Enforcement & Safety Division is seeking a highly skilled and motivated Motor Vehicle Field Inspector to join our team. As a key member of the division, you will be responsible for conducting field inspections and technical investigations to ensure compliance with Vermont motor vehicle laws and regulations.About the...

  • Field Pet Care Specialist

    7 days ago

    Montpelier, Vermont, United States Ligon Enterprise LLC Full time

    Job OpeningWe are looking for a skilled and customer-centric Field Pet Care Specialist to join our team.About the Job:Work Monday-Friday from 7 am - 4 pm with flexible scheduling optionsReliable transportation and a valid driver's license requiredAverage hourly rate of $15.00 with bonus potentialNewly updated and trendy uniform provided, along with necessary...

  • MRI Team Lead

    4 days ago

    Montpelier, Vermont, United States NurseRecruiter, LLC Full time

    As a leading healthcare provider, NurseRecruiter, LLC is dedicated to delivering exceptional patient care and advancing the field of diagnostic imaging. We are seeking an experienced MRI Supervisor to join our team.**Job Summary:**The MRI Supervisor will play a pivotal role in overseeing MRI services, ensuring technical and compliance standards, and...

  • Diagnostic Imaging Team Lead

    4 weeks ago

    Montpelier, Vermont, United States NurseRecruiter, LLC Full time

    Job OverviewAt NurseRecruiter, LLC, we are seeking a highly skilled Diagnostic Imaging Team Lead to join our team of professionals dedicated to delivering exceptional patient care. The ideal candidate will have extensive experience in MRI technology and a proven track record of leadership.We offer a competitive salary range of $85,675 to $128,502, reflecting...

  • Electrical Service Director

    4 weeks ago

    Montpelier, Vermont, United States Lloyd Home Service Full time

    About Lloyd's Home ServicesLloyd's Home Services is a reputable company dedicated to providing exceptional customer service and top-notch electrical solutions. Our team is passionate about delivering outstanding results and building long-lasting relationships with our clients.Job SummaryWe are seeking an experienced Electrical Service Director to join our...

  • MRI Leadership Opportunity in Vermont Healthcare

    4 weeks ago

    Montpelier, Vermont, United States KA Recruiting Inc. Full time

    We are seeking a dedicated MRI Supervisor to join our team at KA Recruiting Inc. in Vermont.As an MRI Supervisor, you will be responsible for leading our MRI team and ensuring the highest level of patient care and safety.This is a full-time and permanent role with opportunities for growth and professional development.The salary for this position is estimated...

  • Manufacturing Operations Specialist

    2 days ago

    Montpelier, Ohio, United States 20 20 Custom Molded Plastics Full time

    Job DescriptionThe Manufacturing Operations Specialist at 20 20 Custom Molded Plastics is responsible for ensuring production efficiency and quality. The estimated salary for this role is $60,000 to $80,000 per year.Key Responsibilities:Troubleshoot process problems to minimize machine downtime and scrap.Maintain machine efficiencies, utilization, and scrap...

  • Private Investigator

    2 weeks ago

    Montpelier, Vermont, United States Ethos Risk Services Full time

    Job OverviewEthos Risk Services is a leading provider of private field surveillance investigations, and we are seeking experienced licensed investigators to join our team in the Montpelier, VT area.This role offers a unique opportunity for self-motivated individuals to work autonomously from their vehicle, conducting covert surveillance and gathering...

  • Senior Software Developer

    7 days ago

    Montpelier, Vermont, United States PSI Services Full time

    About PSI ServicesPSI Services is a leading provider of workforce solutions, leveraging technology and science to deliver top-notch services to test takers. We empower people to achieve their dreams by fostering a creative, supportive, and inclusive culture where our team members can thrive.We are currently seeking a talented Senior Software Developer to...

  • Lead MRI Operations Manager

    4 weeks ago

    Montpelier, Vermont, United States NurseRecruiter, LLC Full time

    Job OverviewAn exciting opportunity has arisen for a highly skilled and experienced MRI Supervisor to join our team at NurseRecruiter, LLC.The successful candidate will be responsible for overseeing the operational excellence of MRI services, ensuring adherence to industry standards and protocols, and maintaining high standards of care and operational flow....

  • Technical Lead

    7 days ago

    Montpelier, Vermont, United States PSI Services Full time

    About This Technical Lead RoleWe are seeking an experienced Technical Lead - Scheduling Platform to join our team at PSI Services. As a key member of our software development leadership team, you will be responsible for overseeing the design, development, and maintenance of scalable enterprise-class web applications that support scheduling and account...