Residences Assistant Manager

4 days ago

Miami Beach, United States Marriott Full time
Job Number 24174689
Job Category Rooms & Guest Services Operations
Location W South Beach, 2201 Collins Avenue, Miami Beach, Florida, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management


JOB SUMMARY

 

Functions as the strategic business leader of rooms operations and acts as General Manager in his/her absence. Areas of responsibility include Front Office, Retail/Gift Shops, Recreation/Fitness Center, Housekeeping and Security/Loss Prevention. Position oversees the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures the rooms operations meet the brand’s target customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and employees and provides a return on investment.

 

CANDIDATE PROFILE

 

Education and Experience

• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

OR

• 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

 

CORE WORK ACTIVITIES

 

Managing Property Operations

• Working with Rooms management team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.

• Reviewing comment cards, guest satisfaction results and other data to identify areas of improvement.

• Evaluating if Operations Team is meeting service needs and provides feedback to operations team.

• Participating in public space walk-throughs with Engineering and Housekeeping to ensure guest rooms, public space and back of the house areas are well maintained and preventative maintenance processes are in place.

• Touring building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.

• Reviewing findings from comment cards and guest satisfaction results with leadership team and ensures appropriate corrective action is taken.

• Working with team to put sustainable work processes and systems in place that support the execution of the strategy.

• Reviewing reports and financial statements to determine Rooms operations performance against budget.

• Communicating a clear and consistent message regarding departmental goals to produce desired results.

 

Leading Operations Teams

• Ensuring employees are treated fairly and equitably.

• Celebrating successes and publicly recognizes the contributions of team members.

• Fostering employee commitment to providing excellent service, participating in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.

• Making and executes the necessary decisions to keep property moving forward toward achievement of goals.

 

Managing Relationships with Property Stakeholders

• Attending owners meetings and provides meaning or context to the rooms operational and financial results.

• Establishing relationship with owner as a business partnership and supports the relationship between the General Manager and the owner.

 

Managing Profitability

• Coaching and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.

• Working with direct reports to determine areas of concern and establish ways to improve the departments’ financial performance.

• Leading cost containment efforts within Rooms operations including organizational restructuring when necessary.

• Focusing on maintaining profit margins without compromising guest or employee satisfaction.

• Identifying key drivers of business success and keeping Rooms leadership focused on the critical few to achieve results.

 

Managing the Guest Experience

• Creating an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations.

• Championing the brand’s service vision for product and service delivery and ensures alignment amongst the Rooms leadership teams.

• Ensuring core elements of the service strategy are in place to produce the desired results.

• Establishing and maintaining open, collaborative relationships with direct reports and entire Rooms operations team. Ensures direct reports do the same for their team.

• Interfacing with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.

 

The salary range for this position is $65,000 to $83,000 annually. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.  

The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.

  MIRJ  

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.



W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

  • In Room Dining Order Taker

    4 weeks ago

    Miami Beach, Florida, United States Faena Hotels and Residences LLC Full time

    Job OverviewCourteously and efficiently answer In Room Dining phones, take and input guest and residents' orders; ensure receipt of orders by Servers and settle checks in the P.O.S. system according to hotel specifications.Key ResponsibilitiesMaintain complete knowledge of and comply with all departmental policies/service procedures/standards.Maintain...

  • Spa Receptionist

    4 weeks ago

    Miami Beach, Florida, United States Faena Hotels and Residences LLC Full time

    Job Title: Spa ReceptionistAt Faena Hotels and Residences LLC, we are seeking a highly skilled and experienced Spa Receptionist to join our team. As a key member of our spa team, you will be responsible for providing exceptional guest service, maximizing revenue, and ensuring a seamless experience for our clients.Key Responsibilities:Revenue Maximization:...

  • Residences Concierge

    6 days ago

    Miami Beach, United States Marriott International, Inc Full time

    Job Number 24174725Job Category Rooms & Guest Services OperationsLocation The Ritz-Carlton Residences at Miami Beach, 4701 Meridian Ave, Miami Beach, Florida, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY   Respond to Residence owners’ and their guests’ requests for visitor...

  • Residences Concierge

    5 days ago

    Miami Beach, United States Marriott International, Inc Full time

    Job Number 24174725Job Category Rooms & Guest Services OperationsLocation The Ritz-Carlton Residences at Miami Beach, 4701 Meridian Ave, Miami Beach, Florida, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY   Respond to Residence owners’ and their guests’ requests for visitor...

  • Residence Operations Manager

    4 weeks ago

    Miami Beach, Florida, United States 1 Hotel South Beach Full time

    {"About Us": "At 1 Hotel South Beach, we're passionate about creating a unique and memorable experience for our guests. Our hotel leadership teams are the backbone of our success, and we're seeking a seasoned Residences Manager to join our team.", "Key Responsibilities": "As a Residences Manager, you will be responsible for the strategic leadership and...

  • Food & Beverage Manager

    24 hours ago

    Miami, United States The Elser Hotel & Residences Full time

    Compensation Type: Yearly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Managing Director

    2 weeks ago

    miami, United States AKA Hotels+Hotel Residences Full time

    AKA Hotels+Hotel Residences is seeking an experienced Managing Director to oversee our luxury property in Miami. We are looking for a leader with a strong background in luxury hospitality, committed to delivering exceptional guest experiences and operational excellence. As the #1 hotel in Miami, Hotel AKA Brickell sets the standard for sophistication and...

  • Managing Director

    2 weeks ago

    Miami, United States AKA Hotels+Hotel Residences Full time

    AKA Hotels+Hotel Residences is seeking an experienced Managing Director to oversee our luxury property in Miami. We are looking for a leader with a strong background in luxury hospitality, committed to delivering exceptional guest experiences and operational excellence. As the #1 hotel in Miami, Hotel AKA Brickell sets the standard for sophistication and...

  • Executive Hotel Manager

    2 weeks ago

    Miami, United States AKA Hotels+Hotel Residences Full time

    Lead Luxury Hotel OperationsAKA Hotels+Hotel Residences is seeking an experienced leader to oversee our luxury property in Miami. As the #1 hotel in Miami, Hotel AKA Brickell sets the standard for sophistication and service.Key Responsibilities:Lead the team day-to-day, evaluating performance and developing the leadership team to maintain good morale and...

  • Residences Manager

    1 week ago

    Miami Beach, United States Marriott Full time

    Job Number 24172913Job Category Rooms & Guest Services OperationsLocation W South Beach, 2201 Collins Avenue, Miami Beach, Florida, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Management JOB SUMMARY   Functions as the strategic business leader of rooms operations and acts as General Manager in his/her absence....

  • Residences Manager

    1 week ago

    Miami Beach, United States Marriott Full time

    Job Number 24172913Job Category Rooms & Guest Services OperationsLocation W South Beach, 2201 Collins Avenue, Miami Beach, Florida, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Management JOB SUMMARY   Functions as the strategic business leader of rooms operations and acts as General Manager in his/her absence....

  • Hotel Concierge Manager

    3 weeks ago

    Miami, Florida, United States The Elser Hotel & Residences Full time

    Concierge Department LeadThe Elser Hotel & Residences seeks a skilled Concierge Department Lead to oversee the seamless operation of our concierge team, ensuring a warm and welcoming environment for all residents and guests.Responsibilities:Provide exceptional customer service and facilitate various owner and guest requests, including security and emergency...

  • Housekeeping Operations Manager

    4 weeks ago

    Miami, United States The Elser Hotel & Residences Full time

    Job SummaryThe Elser Hotel & Residences is seeking a highly skilled and experienced Housekeeping Supervisor to join our team. As a key member of our housekeeping department, you will be responsible for overseeing the daily operations of our housekeeping team, ensuring that our guests receive the highest level of service and satisfaction.Key...

  • Food and Beverage Operations Manager

    4 weeks ago

    Miami, Florida, United States The Elser Hotel & Residences Full time

    {"Responsibilities": "Key ResponsibilitiesOversee daily operations of the F&B outlet, ensuring high-quality products and services.Supervise outlet personnel, providing guidance and support to ensure excellent service.Respond promptly to guest complaints, resolving issues in a timely and professional manner.Collaborate with other F&B managers to share...

  • Residence Quality Assurance Specialist

    4 weeks ago

    Miami Beach, Florida, United States Luxury Rentals Full time

    Job OverviewLuxury Rentals is a leading luxury vacation rental company in Miami, dedicated to delivering exceptional service and experiences to our guests. We are seeking a highly skilled and detail-oriented Residence Quality Assurance Specialist to join our team.Key ResponsibilitiesConduct thorough inspections of our residences upon guest departure to...

  • Resident Care Assistant

    2 weeks ago

    Myrtle Beach, South Carolina, United States Grace Management Full time

    Job Title: Resident Care AssistantJoin our team at Portside at Grande Dunes, a compassionate and caring community dedicated to providing exceptional senior living experiences. As a Resident Care Assistant, you will play a vital role in supporting the well-being and dignity of our residents.Job Summary:The Resident Care Assistant is responsible for providing...

  • Rooms Division Manager

    1 week ago

    Miami, United States The Elser Hotel & Residences Full time

    Job Title: Rooms ControllerAt The Elser Hotel & Residences, we are seeking a highly skilled and experienced Rooms Controller to join our team. As a key member of our hotel operations, you will be responsible for ensuring the smooth and efficient management of our guest services, concierge and uniformed services, housekeeping, laundry, security,...

  • Banquet Director

    2 weeks ago

    Miami Beach, Florida, United States Faena Hotels and Residences LLC Full time

    Job Title: Banquet DirectorJoin the Faena Hotels and Residences LLC team as a Banquet Director, where you will be responsible for the planning, preparation, and execution of all events and functions within the hotel.Key Responsibilities:Supervise and lead a team of banquet staff to ensure seamless event executionCoordinate with chefs, stewards, and other...

  • Resident Services Coordinator

    2 weeks ago

    Miami, United States KW Property Management, LLC Full time

    Job DescriptionJob DescriptionSchedule: Job Responsibilities: Primary focus of the position is to be the extension of the Management Office. With the approval of the Property Manager the Resident Services Team is to create and update any necessary policy and procedures required to run the Front Desk operations smoothly and efficiently at a 5-star level....

  • Resident Services Coordinator

    2 weeks ago

    Miami, Florida, United States KW Property Management, LLC Full time

    Job SummaryWe are seeking a highly skilled and experienced Resident Services Coordinator to join our team at KW Property Management & Consulting. This is a full-time non-exempt position responsible for providing exceptional customer service to residents and guests, ensuring a seamless and enjoyable living experience.Key ResponsibilitiesAct as the extension...