Rooms Division Manager

1 week ago


Miami, United States The Elser Hotel & Residences Full time
Job Title: Rooms Controller

At The Elser Hotel & Residences, we are seeking a highly skilled and experienced Rooms Controller to join our team. As a key member of our hotel operations, you will be responsible for ensuring the smooth and efficient management of our guest services, concierge and uniformed services, housekeeping, laundry, security, communications, and reservations.

Key Responsibilities:
  • Manage and coordinate the daily operations of the Rooms Division, ensuring that all guest services are delivered to the highest standards.
  • Supervise and train a team of staff members to ensure that they are equipped to provide exceptional customer service and maintain the highest levels of cleanliness and organization.
  • Monitor and control expenses, ensuring that they are within budget and that the hotel is operating efficiently.
  • Develop and implement strategies to improve guest satisfaction and loyalty, working closely with other departments to ensure seamless communication and collaboration.
  • Conduct regular audits and inspections to ensure that all areas of the hotel are meeting the required standards.
  • Provide exceptional customer service, responding promptly to guest complaints and resolving issues in a professional and courteous manner.
Requirements:
  • At least 5 years of progressive experience in a hotel or a related field.
  • Previous supervisory experience required.
  • Must be proficient in Windows, Company approved spreadsheets and word processing.
  • Long hours sometimes required.
  • Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

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