Food and Beverage Operations Manager

4 weeks ago


Miami Florida, United States The Elser Hotel & Residences Full time
{"Responsibilities": "Key Responsibilities
  • Oversee daily operations of the F&B outlet, ensuring high-quality products and services.
  • Supervise outlet personnel, providing guidance and support to ensure excellent service.
  • Respond promptly to guest complaints, resolving issues in a timely and professional manner.
  • Collaborate with other F&B managers to share knowledge and best practices.
  • Keep immediate supervisor informed of all problems or matters requiring attention.
  • Assist in coordinating and monitoring Loss Prevention efforts in the outlet.
  • Prepare and submit required reports, including wage progress, payroll, revenue, and employee schedules.
  • Monitor quality of service in the F&B outlet, making adjustments as needed.
  • Assist in menu planning and preparation, ensuring compliance with local liquor laws and health regulations.
  • Ensure compliance with SOPs in all outlets, including requisition procedures.
  • Be visible on the floor, assisting staff as needed during meal periods.
  • Conduct staff performance reviews, adhering to Highgate Hotel standards.
  • Ensure employee training on SOPs and technical job tasks.
  • Be involved in departmental and hotel training, including CARE and One to One programs.
  • Interview candidates for front-of-house F&B positions, following hiring standards.
  • Complete tip reporting and understand corporate promotions in the outlet.
  • Ensure overall guest satisfaction.
", "Qualifications": "Requirements
  • Effective communication skills, both verbal and written, with all levels of employees and guests.
  • Ability to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Participate in M.O.D. coverage as required.
  • Maintain regular attendance in compliance with Highgate Hotel Standards.
  • Maintain high standards of personal appearance and grooming.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas, and assist in implementing solutions.
  • Ability to maintain confidentiality of information.
  • Perform other duties as requested by management.
  • Maintain a warm and friendly demeanor at all times.
  • Minimum 3 years of Restaurant Management experience.
", "Overview": "About the Role

The Food & Beverage Manager is responsible for assisting in coordinating, supervising, and directing all aspects of F&B outlet operations, while maintaining a profitable F&B outlet and high-quality products and services.

", "Location": "About The Elser Hotel & Residences

The Elser Hotel & Residences is a 49-story luxury condominium hotel located in Downtown Miami, offering 646 fully furnished rooms/residences, over 19,000 square feet of curated amenities, and 5,000 square feet of prime retail space.

", "Company": "About Highgate Hotels

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry.

", "Job Type": "Full-time"}

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