Assistant Manager

2 weeks ago

Dallas, United States Marriott Full time
Job Number 24153438
Job Category Rooms & Guest Services Operations
Location The Ritz-Carlton Dallas, 2121 McKinney Avenue, Dallas, Texas, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

JOB SUMMARY

 

Entry level management position that focuses on supporting the day-to-day activities of Rooms Operations of areas that include Housekeeping, Recreation. Laundry, Staff, AYS and Concierge/Guest Services. Position assists in working with employees to carry out guest arrival and departure procedures and to maintain the property’s cleanliness standards. Strives to ensure guest and employee satisfaction and achieve the operating budget.

 

CANDIDATE PROFILE

 

Education and Experience

• High school diploma or GED; 3 years experience in the guest services, front desk, housekeeping, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the guest services, front desk, housekeeping, or related professional area.

 

CORE WORK ACTIVITIES

 

Supporting the Management of Rooms Operations Activities

• Opens and closes Front Desk shifts / Housekeeping and ensuring completion of assigned shift checklist and other duties.

• Runs and reviews critical information contained in room operations reports.

• Understands the functions of the Recreation. Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations.

• Operates all department equipment as necessary and reporting malfunctions.

• Ensures employees have the proper supplies and uniforms.

• Understands night audit procedures and being able to comprehend and utilize reports as necessary.

• Understands and complies with loss prevention policies and procedures.

• Communicates performance expectations employees in accordance with job descriptions for each position.

• Handles employee questions and concerns.

• Effectively schedules employees to business demands and tracks employee time and attendance.

 

Contributing Information to Support Managing to Budget

• Supervises same day selling procedures to maximize room revenue and property occupancy.

• Verifies accuracy of room rates to maximize revenue opportunities

• Uses budgets, operating statements and payroll progress reports as needed to assist in the management of the Room Operations.

• Participates in the management of departmental controllable expenses to achieve or exceed budgeted goals.

• Understands the impact of Room Operations on the overall property financial goals and objectives.

 

Providing for and Managing the Guest Experience

• Assists in the investigation of employee and guest accidents.

• Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and

• Sets a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service levels; effectively responding to and handles guest problems and complaints seeking assistance from supervisor as necessary.

• Assists in the review of comment cards and guest satisfaction results with employees.

 

The hourly pay range for this position is $23.56 to $26.92. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. 

The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.

 

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.



At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.  
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.  
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.  
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

  • Property Manager

    3 months ago

    Dallas, United States MyPlace Asset Manager LLC Full time

    Job DescriptionJob DescriptionPosition Description: Join Our Team and Secure Success: Where Every Locker Holds Opportunity!About Us:At MyPlace Self Storage, we're more than just a businesswe're a tightly knit community. Our focus on innovation, exceptional service, and fostering our team members sets us apart as industry pioneers. As we prepare to...

  • Mansion Sales Manager

    4 weeks ago

    Dallas-Fort Worth Metroplex, United States Sales Manager Full time

    Job summary - To maintain a positive public image for Rosewood Mansion on Turtle Creek while developing targeted market segments and identified group segments. Essential Duties and Responsibilities – (Key Activities) The following are specific responsibilities and contributions critical to the successful performance of the position • Solicit and...

  • Virtual Assistant 10 Hours per Week

    2 weeks ago

    Dallas, United States Mom to Virtual Assistant Full time

    Job DescriptionJob DescriptionWe are in the process of staffing a Virtual Assistant where a client needs someone to handle the following responsibilities. If you are interested, please complete the Virtual Assistant application. For other job information and updates on Virtual Assistant roles, make sure you follow us at @momtovirtualassistant.Key...

  • Director of Digital Media and Brand Operations

    1 month ago

    Dallas, United States The Assistant Academy Full time

    Job DescriptionJob DescriptionThe Assistant Academy is recruiting a Director of Digital Media and Brand Operations for a highly successful influencer and entrepreneur in Dallas, Texas. This person will be responsible for overseeing and optimizing the operations of all digital media platforms and brand products for the client. This role requires a strategic...

  • Mansion

    1 month ago

    Dallas-Fort Worth Metroplex, United States Sales Manager Full time

    Job summary -To maintain a positive public image for Rosewood Mansion on Turtle Creek while developing targeted market segments and identified group segments.Essential Duties and Responsibilities – (Key Activities) The following are specific responsibilities and contributions critical to the successful performance of the position Solicit and strategically...

  • Assistant Manager

    3 months ago

    Dallas, United States Sonic Full time

    Employer: JD Franks GroupThere are two kinds of people in this world: SONIC employees and those who wish they were SONIC employees. This elite group gets to work with awesome people, earn great pay, and sport the cool uniform. Being an Assistant Manager at a SONIC Drive-In restaurant is the cherry on top of a Strawberry Banana Split Molten Cake Sundae....

  • Assistant Manager

    1 month ago

    Dallas, United States Sonic Full time

    URGENTLY HIRINGAssistant Manager - Highly SkilledAre you passionate about leading a team and ensuring top-notch customer service? Do you thrive in a fast-paced environment where no two days are the same?Join SONIC Drive-In as an Assistant Manager and be part of an elite group that enjoys working with awesome people, earning great pay, and sporting a cool...

  • Assistant Manager

    3 months ago

    Dallas, United States Insta-Cash Pawn Full time

    Job DescriptionJob Description Insta-Cash Pawn / Village Jewelry and Loan is looking for individuals to join our team. Minimum 2 years third key or assistant manager experience in the pawn industry is required. We offer great benefits, employer paid life insurance, paid vacation, sick time and four paid holidays off. Pawn Shop Management Experience is...

  • Assistant Manager

    17 hours ago

    Dallas, Texas, United States Krispy Kreme Full time

    Job SummaryWe are seeking a highly skilled and motivated Assistant Manager to join our team at Krispy Kreme. As a key member of our shop management team, you will be responsible for ensuring exceptional customer service, driving sales growth, and maintaining high standards of quality and safety.Key ResponsibilitiesGuest Services: Provide exceptional customer...

  • Assistant Manager

    3 weeks ago

    Dallas, United States GRR Development Full time

    Job DescriptionJob DescriptionIn 2017, four childhood friends came up with a simple concept — take Nashville Hot Chicken and make it better than anyone else in America. With only a couple thousand dollars to their name, they boot-strapped a pop-up concept in a parking lot in East Hollywood serving a simple menu of tenders, sliders, fries, and kale slaw —...

  • Assistant Manager

    4 weeks ago

    Dallas, United States KPM Full time

    Job DescriptionJob DescriptionKPM is looking for an ambitious Assistant Manager with strong customer service skills and a passion for people to join the team in our Dallas, TX apartment complex! This is a full time position and compensation will range based on experience.The Assistant Manager is responsible for the daily operations of a property under the...

  • Assistant Manager

    4 days ago

    Dallas, Texas, United States The Catch Full time

    We are seeking a highly skilled and experienced **Operations Leader** to join our team at The Catch. As an **Assistant General Manager**, you will play a crucial role in directing daily business operations and supporting the General Manager in achieving our company goals.The ideal candidate will possess strong leadership and organizational skills, with the...

  • Assistant Property Manager

    3 months ago

    Dallas, United States Birchstone Full time

    Job DescriptionJob DescriptionDescription:The Assistant Property Manager is responsible for providing key office support and assistance to the Property Manager in the daily operations of the Property. In addition to other duties, the Assistant Property Manager collects rent and fees from residents, posts income and deposits, and represents and upholds the...

  • Assistant Management Trainee

    5 days ago

    Dallas, United States Zion Capital Full time

    Job DescriptionJob DescriptionZion Capital is a premier marketing and sales firm in the Dallas area with a reputation for creating a culture predicated on success and being the best at what we do. With these high expectations comes a need for strong leadership and management, so we’re actively searching for an Assistant Management Trainee to assist our...

  • Assistant Manager

    5 days ago

    Dallas, Texas, United States Capstone Real Estate Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Assistant Manager to join our team at Capstone Real Estate. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day operations of our properties.Key ResponsibilitiesManage daily transactions and tasks related to financial operations, including collecting...

  • Property Assistant Manager

    1 month ago

    Dallas, United States GPI Real Estate Management Full time

    Job DescriptionJob DescriptionWe are seeking a highly motivated and experienced individual to join our team as a Property Assistant Manager. The ideal candidate will have a strong background in property management and a passion for providing excellent customer service. This is an exciting opportunity to join a dynamic team and contribute to the success of...

  • Assistant Property Manager

    3 weeks ago

    Dallas, United States TIPTON ASSET GROUP Full time

    Job DescriptionJob DescriptionWho are we looking for? An experienced, highly motivated Assistant Property Manager who has both the sales and leadership skills required for success.Where is the job? Dallas, TXWhat do we need you to do? Provide management support for a multi-family apartment community while providing excellent customer service.The Job: Our...

  • Assistant Property Manager

    2 months ago

    Dallas, United States TIPTON ASSET GROUP Full time

    Job DescriptionJob DescriptionWho are we looking for? An experienced, highly motivated Assistant Property Manager who has both the sales and leadership skills required for success.Where is the job? Dallas, TXWhat do we need you to do? Provide management support for a multi-family apartment community while providing excellent customer service.The Job: Our...

  • Assistant Manager

    3 months ago

    Dallas, United States The Parking Spot Full time

    Job DescriptionJob DescriptionSince its inception, The Parking Spot has made superior airport parking experiences easy and affordable by focusing on hospitality. Now with more than 25 years in business, The Parking Spot has cemented itself as the leading near-airport Parking Company with 40+ locations at 28 airports, over 2,000 employees nationwide and 2...

  • Assistant Operations Manager

    4 weeks ago

    Dallas, United States Stratton Amenities Full time

    Job DescriptionJob DescriptionStratton Amenities, a luxury front desk and amenity management service, is seeking a dedicated and dynamic Assistant Operations Manager. Our mission is to provide the ultimate hospitality experience for our associates, clients, residents, and guests. The ideal candidate will support the Operations Manager in establishing...