Mortgage Servicing Professional Collections

1 week ago

Tempe, United States TRC Talent Solutions Full time
Mortgage Collections & Customer Service Professional

Location: Tempe, AZ
Job Type: Full-time, Perm.  3 days in-office, 2 days remote
Schedule: Monday-Friday: Schedules start as early as 7am ending no later than 7pm.  1 Saturday per month, 9am-12pm.
Pay: $20-24 per hour, based on experience
Equipment: All equipment is provided by the company
In this role, you will handle early-stage collections calls, resolve inquiries, and provide exceptional customer service.  Creating a great customer experience during this process is one of our most important responsibilities to our clients.
Key Responsibilities:
  • Manage delinquent accounts (5-44 days past due).
  • Resolve customer inquiries and complaints.
  • Monitor account status and initiate collection actions.
  • Work in a fast-paced environment with a focus on quality and productivity.
  • Promote products and services to enhance customer satisfaction and retention.
  • Collaborate with internal teams to provide solutions.
  • Identify process improvements.
  • Adhere to compliance regulations (TCPA, FDCPA, Regulation E, Z, X, V, SCRA, Flood Disaster Protection Act).
Qualifications:
  • 2+ years of mortgage servicing or collections experience.
  • Strong communication and problem-solving skills.
  • Ability to work in a fast-paced environment.
  • Knowledge of mortgage industry regulations.
*Must have broadband wired internet service at home for remote workdays, with minimum of 10 Mbps upload and download speed.  Wi-Fi only and Satellite internet services are not allowed due to instability issues.
Benefits:
  • Competitive compensation and benefits package which includes paid medical, dental & life insurance.
  • 401(k)
  • Tuition reimbursement
  • Opportunities for professional growth and development.
  • Supportive work environment.
Cenlar FSB services millions of mortgages on behalf of our clients: banks, credit unions and mortgage bankers. Cenlar’s long history of dedication to client satisfaction, effective management and expert operations has continued to earn us the position of industry leading subservicer, year after year. With offices across the country, every one of our thousands of employees are personally vested in exceeding client expectations and caring for homeowners, each and every day.   Targeted Skills / Experience: Mortgage Servicing, Collections, Customer Service, Problem Resolution, Compliance, Financial Services, Homeownership, Delinquency, Debt Management, Mortgage Industry, Banking, Finance, Career Opportunities  

TRC Talent Solutions is proud to be an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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