Director, HR Technology

Job Number 24119471
Job Category Information Technology
Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
JOB SUMMARY

Marriott International's HR Technology and Analytics team is a dynamic and innovative force, driving the company's commitment to excellence through cutting-edge technology and insightful analytics. This team is at the forefront of shaping the future of HR in the hospitality industry, leveraging global platforms and advanced analytical tools to empower decision-making and foster a culture of data-driven excellence. As a leader on this team, you would be part of a strategic initiative that not only supports Marriott's continual growth but also enhances its competitive edge as the world's largest hospitality company. The team's mission is to develop an ecosystem of people, platforms, processes, and partners that facilitate evidence-based decisions, ensuring Marriott remains at the pinnacle of hospitality leadership. With a focus on implementing and maintaining global workforce management systems, optimizing data reporting, and delivering actionable insights, the HR Technology and Analytics team is a beacon of innovation and a hub of opportunity for a motivated technology leader looking to make a significant impact in the industry.

We are seeking a dynamic Director of HR Technology with a specialty in Learning and Talent Development Solutions to join our global team. The ideal candidate will be a seasoned professional with a proven track record in stakeholder management and the ability to navigate the complexities of a multinational organization. Your role will involve spearheading the integration of cutting-edge learning technologies and talent development programs that are used by more than 800,000 individuals around the world who wear a name badge representing a Marriott Bonvoy brand or work in one of our offices.

As a leader, you will mentor and guide your team, fostering an environment of innovation and continuous improvement. Your strategic vision will be crucial in developing initiatives that attract, develop, and retain top talent, ensuring our workforce is equipped to meet the evolving demands of our industry.

This is an exceptional opportunity for an automation-savvy professional to shape the future of learning and talent development in a leading global company. If you are passionate about leveraging technology to create transformative learning solutions, we would love to hear from you.

CANDIDATE PROFILE

Education and Experience

• At least 8 years of experience in product management, technology program management, HR technology, learning systems, marketing automation, or a related field is necessary.
• Proven success in managing stakeholders within a complex, international organization is essential.
• Practical experience with automation workflows to enhance global processes is beneficial.
• Robust leadership abilities and the capacity to motivate a team toward a shared goal are crucial.
• Outstanding communication and interpersonal skills, capable of effective interaction across all organizational levels, are imperative.

Qualities

• Exhibits a commanding leadership presence and maintains a professional demeanor. Collaborates effectively and resolves issues, exerting influence without relying on formal authority.
• Demonstrates credibility as a collaborator, working independently with a high degree of autonomy. Proactively takes initiative to identify and implement support strategies for the business.
• Aligns actions and decisions with organizational objectives, ensuring goals are met.
• Focuses on results, adept at delivering under tight deadlines and pressure, maintaining sound judgment. Drives ideas forward with determination.
• Cultivates and sustains strong relationships with a wide range of stakeholders, building trust and influencing critical decisions.
• Possesses exceptional communication skills, both written and spoken.
• Has excellent organizational abilities, managing multiple tasks efficiently and adapting priorities as circumstances evolve.
• Proactively initiates, supports, and facilitates change within the organization, overcoming obstacles and accelerating progress.
• Establishes trust and rapport swiftly with stakeholders, vendors, and project teams. Persuasively advocates for ideas, resolving conflicts and securing agreements without compromising relationships. Balances directness and forcefulness with tact and diplomacy.

CORE WORK ACTIVITIES

Stakeholder Management

• Work collaboratively across various teams to creatively address challenges, prioritize tasks effectively, and eliminate obstacles to ensure the successful launch of new products or features that satisfy user requirements.
• Partner with the Talent Development center of excellence as they drive solutioning for both the business and learners, maximizing the capabilities of our current tools
• Leverage “voice of the learner” insights surfaced by the Talent Development to shape technical solutions
• In partnership with the Talent Development, internal technology partners, and providers, continually identify capability gaps and emerging needs to then influence product roadmaps, while maintaining a strong emphasis on data security, reporting accuracy, and operational efficiency.
• In cooperation with relevant parties, pinpoint and endorse enhancements to systems and workflows, upholding adherence to established procedures and standards, safeguarding data accuracy, and meeting internal audit criteria.
• Join forces with COEs and Business Process Outsourcing (BPO) entities to craft and disseminate communications, manage change, devise training strategies, and roll out new solutions or updates to platforms.
• Collaborate with IT to steer the direction of technology projects, including estimating costs, managing budgets, defining scope, and formulating delivery strategies, while setting and tracking key milestones and timelines.

Technology

• Partner with stakeholders to understand evolving business and technology needs, offering insights and recommendations for immediate solutions and long-term planning.
• Collaborate on the Talent Development technology roadmap, ensuring it aligns with HR objectives and delivers optimal solutions for users.
• Work with leadership to continuously assess the market, seeking opportunities for the growth and improvement of Talent Development initiatives, with the aim of enhancing Marriott's talent attraction, retention, and engagement.
• Oversee the support process, analyzing tickets and feedback to improve system health and identify enhancement opportunities through automation and other improvements.
• Coordinate with Infrastructure Delivery, Architecture, and Security teams to prioritize updates and address technical debt in the product backlog.
• Aid in the advancement of the Talent Development ecosystem, seeking to enhance technology and access, and influencing the adoption and deployment of new technologies.
• Contribute to Marriott's strategic HR technology planning, focusing on driving efficiency and process automation for measurable outcomes.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

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