Intake Coordinator

3 weeks ago


Key West, United States Island Home Care Full time

We are hiring an Intake Coordinator

The intake coordinator receives and analyzes incoming referral and order calls.


 

  • Answers phones and appropriately triages phone calls to Intake Team.
  • Effectively communicates patient/referral information to appropriate Intake staff and branches.
  • Obtains demographic and clinical information from clients, physician’s office and other referral sources to compile referrals.
  • Coordinates communication of referral information with Intake Specialist RN.
  • Maintains a call log for all incoming calls.
  • Faxes signed referrals to appropriate county/parish offices, DME, private duty, etc.
  • Verifies new referring physician licenses on referrals taken in department.
  • Researches coverage or pay source for each referral. Verifies commercial policies and HIQA.
  • Obtains authorization for visits from insurance or Medicaid on EPSDT patients as appropriate. Updates insurance case manager on patient status and need for additional visits throughout the episode of care.
  • Educates prospective patients, families, physicians, and hospitals regarding home health services available.
  • Serves as a liaison between clinical and marketing staff.
  • Attends and participates in annual in-service training programs.
  • Manages patient ping feed throughout the day, in applicable markets.
  • Disseminate patient ping data to appropriate Patient Care Manager, field clinician(s), or sales representative, in applicable markets.
  • Any other duties as assigned.
     

  • Minimum of high school education or G.E.D.
  • Minimum of one (1) year experience in office procedures.
  • Minimum of one (1) year insurance/medical experience.


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