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Front Desk Representative

3 months ago

Champaign, United States CARLE Full time
The Patient Services Lead assists in the coordination of staffing and activities of central check in/check out. The lead provides leadership and technical expertise in all aspects of service. They perform staffing coverage as needed. The lead is responsible for helping to maintain a positive work environment and fostering teamwork at all times. They will participate in onboarding and training new employees. . Assists the manager with changing registration processes to improve patient satisfaction. Provides continuous feedback to staff to reduce error and enhance workflow processes. Participates and coordinates staff training needs including new employee job training. Works with clinical leadership to ensure provider schedules are efficient and free of scheduling issues. Enhance point of service collections to ensure financial stewardship.
  • Perform essential job functions of Patient Service Representative I, II and III.
  • Assists in coordination of staffing and activities.
  • Assists leadership with orientation and training of new and existing coding staff
  • Acts as a role model and supports management initiatives for the department. Assumes leadership role in the absence of Supervisor/Manager.
  • Resolves work related issues or assists employees in solving work related issues.
  • Establishes daily work and desk assignments to ensure adequate staffing coverage and good customer service.
  • Establishes standards for reducing registration errors. Reviews with staff on a regular basis registration errors and initiates necessary training to reduce errors.