Night Auditor

2 weeks ago


Champaign, Illinois, United States Drury Hotels Company, LLC Full time
Job Title: Night Auditor

At Drury Hotels Company, LLC, we're committed to providing exceptional guest experiences and opportunities for our team members to grow and thrive.

Job Summary:

We're seeking a Night Auditor to join our team. As a Night Auditor, you'll be responsible for performing front desk-related functions, including checking guests in and out, promoting sales-related programs, and maintaining guest records. You'll also be responsible for auditing the previous day's receipts to verify and balance entries, running reports, and verifying accuracy of information.

Key Responsibilities:
  • Perform front desk-related functions, including checking guests in and out, promoting sales-related programs, and maintaining guest records.
  • Audit the previous day's receipts to verify and balance entries, run reports, and verify accuracy of information.
  • Ensure an exceptional guest experience by providing courteous, efficient, friendly service to all guests and potential guests in a professional manner.
  • Respond promptly and efficiently to inquiries, requests, and complaints with a +1 Service Attitude.
  • Contribute to maintaining a positive work environment at all times for our diverse team and guests.
Requirements:
  • Ability to take written and verbal direction and speak English clearly and read English.
  • Ability to relate to the public in a warm, friendly manner in providing a hospitable environment.
  • Ability to give attention to detail and to handle multiple tasks simultaneously and efficiently.
  • Thorough knowledge of Drury Hotels' policies and procedures, for guest services.
  • Ability to handle money, make change, and utilize office machines in the normal day-to-day activities.
  • Maintain the front desk lobby area in a clean and organized manner.
  • Comply with hotel's safety and security rules and instructions in performing work efficiently while protecting self, team members, guests, and the hotel.
What We Offer:
  • Incentives - Quarterly bonuses up to $3200/year (we succeed together) based on hotel results.
  • Work-life-balance - Flexible scheduling, paid time off, hotel discounts, and free room nights.
  • Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year.
  • Health and well-being - Medical, dental, vision, prescription, life, disability, and Team Member Assistance Program.
  • Retirement - Company-matched 401(k).
  • Award-winning - Ranked among Forbes' Best Midsize Employers.

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