Front Desk Associate

3 weeks ago


Champaign, Illinois, United States Drury Hotels Company, LLC Full time

Job Summary:

We are seeking a highly skilled and friendly Guest Service Agent to join our team at Drury Hotels Company, LLC. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:

  • Provide warm and welcoming greetings to guests upon arrival and departure
  • Assist guests with check-in and check-out processes, including room assignments and key distribution
  • Respond to guest inquiries and resolve any issues or concerns in a timely and professional manner
  • Offer recommendations and suggestions to guests on local attractions, dining, and entertainment options
  • Collaborate with other hotel staff to ensure seamless guest experiences

Requirements:

  • High school diploma or equivalent required
  • Previous customer service experience preferred
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and multitask
  • Flexibility to work a variety of shifts, including weekends and holidays

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career growth and advancement
  • A fun and dynamic work environment
  • Recognition and rewards for outstanding performance

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