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Housekeeping Manager

1 month ago

New York, United States The Ned & Ned's Club Full time

Role: Housekeeping Manager

Reports to: Executive Housekeeper

Who We Are

The Ned NoMad is a new members club and hotel that opened in the heart of New York in summer 2022. Its the first international Ned site to open following the launch of The Ned London in 2017.

The Property

Located in The Johnston Building and formerly the NoMad Hotel in Manhattan, the property was built in 1903 as a store and office building. The original architectural features have been honored, with interiors designed by the Soho House Design team.

The Ned NoMad offers a mix of members-only and public spaces, including 167 bedrooms and suites and F&B outlets. Neds Club will give members access to a rooftop bar and terrace restaurant as well as a first-floor bar, grill and lounge with live entertainment from The Atrium Stage, seven nights a week. New to the property is Cecconis, a modern day classic Italian restaurant.

The Role

The Housekeeping Manager plays a vital role in ensuring the exceptional cleanliness, guest satisfaction, and smooth operation of our housekeeping and laundry departments. You will be the right hand to the Executive Housekeeper, assisting in overseeing daily operations, maintaining the highest standards of quality control, and motivating our housekeeping team to deliver exceptional service.

Main Duties

  • Assist the Executive Housekeeper in managing all aspects of housekeeping and laundry operations.
  • Conduct regular inspections of guest rooms, public areas, and back-of-house spaces, ensuring adherence to cleaning protocols and guest satisfaction.
  • Oversee the housekeeping staff, assigning tasks, providing coaching and feedback, and ensuring they meet departmental goals.
  • Train all staff on new procedures and manage progress.
  • Develop and implement effective schedules for housekeeping staff, optimizing workload and ensuring timely room turnaround.
  • Manage inventory of housekeeping supplies and guest amenities, placing orders and maintaining stock levels. Conduct monthly audit of supplies.
  • Monitor laundry operations, ensuring timely and efficient cleaning of linens, towels, and uniforms.
  • Address guest concerns and complaints promptly and professionally, working to resolve issues and ensure satisfaction.
  • Maintain accurate records and reports related to housekeeping and laundry operations.
  • Participate in the development and implementation of new cleaning procedures and quality assurance programs.
  • Adhere to all company policies, safety regulations, and hygiene standards.
  • Complete payroll in a timely manner.

Qualifications

  • Minimum 2-3 years of experience in housekeeping management, preferably in a hospitality setting.
  • Knowledge of Opera a plus.
  • Strong understanding of housekeeping procedures, cleaning protocols, and guest service principles.
  • Excellent communication, interpersonal, and organizational skills.
  • Ability to lead, motivate, and effectively train a housekeeping team.
  • Proficient in inventory management and scheduling techniques.
  • Detail-oriented with a keen eye for quality and cleanliness.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Strong problem-solving skills and the ability to handle guest concerns professionally.
  • Physically fit to perform housekeeping tasks, including bending, lifting, and carrying cleaning supplies.

Our Doors Are Yours to Open

The Ned is proud to be an equal opportunity workplace that seeks to recruit, develop, and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

YESYESYES #MakeitHAPPEN #ShowyouCARE #LovewhatYOUDO

Work Perks

  • Medical, Dental, Vision, Company Paid Life, STD, LTD Insurance
  • $250 referral bonus + competitive compensation
  • Career development, career training
  • Flexible work schedules
  • Discounted family rates
  • Family meals, complementary Night Stay (every 6 months of service)
  • Two weeks vacation, 9 days PTO, 10 Holidays and much more

by Jobble