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Front Desk Operator

1 month ago

Miami Beach, United States At Mine Hospitality Full time

Job Opportunity: Front Desk Operator

Are you passionate about hospitality and eager to be part of a dynamic, growing team? Our hospitality management company is seeking an energetic, customer-oriented individual to join us as a Front Desk associate with a focus on dealing with online platforms like Airbnb and Booking.com.

About us:

At Mine Hospitality is a Hotel Management company based in Miami Beach. It started its operations in 2020 with few apartments listed on Airbnb. Today it counts a portfolio of almost 700 rooms spread in 16 hotels, throughout several states.

Responsibilities:

  • Greet and assist guests in a friendly and professional manner.
  • Manage check-ins, check-outs, and guest inquiries efficiently.
  • Handle reservations and updates through both traditional channels and online platforms like Airbnb and Booking.com.
  • Coordinate with housekeeping and maintenance teams to ensure smooth operations.
  • Resolve guest issues promptly and effectively, striving for guest satisfaction at all times.

Requirements:

  • Previous experience in hospitality, preferably in a front desk or guest service role.
  • Strong communication and interpersonal skills.
  • Proficiency in using reservation management software and online booking platforms.
  • Ability to multitask and work efficiently in a fast-paced environment.
  • Flexibility to work varying shifts.

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