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Front Desk Operator
1 month ago
Job Opportunity: Front Desk Operator
Are you passionate about hospitality and eager to be part of a dynamic, growing team? Our hospitality management company is seeking an energetic, customer-oriented individual to join us as a Front Desk associate with a focus on dealing with online platforms like Airbnb and Booking.com.
About us:
At Mine Hospitality is a Hotel Management company based in Miami Beach. It started its operations in 2020 with few apartments listed on Airbnb. Today it counts a portfolio of almost 700 rooms spread in 16 hotels, throughout several states.
Responsibilities:
- Greet and assist guests in a friendly and professional manner.
- Manage check-ins, check-outs, and guest inquiries efficiently.
- Handle reservations and updates through both traditional channels and online platforms like Airbnb and Booking.com.
- Coordinate with housekeeping and maintenance teams to ensure smooth operations.
- Resolve guest issues promptly and effectively, striving for guest satisfaction at all times.
Requirements:
- Previous experience in hospitality, preferably in a front desk or guest service role.
- Strong communication and interpersonal skills.
- Proficiency in using reservation management software and online booking platforms.
- Ability to multitask and work efficiently in a fast-paced environment.
- Flexibility to work varying shifts.
by Jobble