Business Relationship Manager

1 week ago

Wilmington, United States ChristianaCare Full time

Do you want to work at one of the Top 100 Hospitals in the nation? We are guided by our values of Love and Excellence and are passionate about delivering health, not just health care. Come join us at ChristianaCare

ChristianaCare Offers:

  • Full Medical, Dental, Vision, Life Insurance, etc.
  • Two retirement planning offerings, including 403(b) with company contributions
  • Generous paid time off with annual roll-over and opportunities to cash out
  • 12 week paid parental leave
  • Tuition assistance
  • Incredible Work/Life benefits including annual membership to access to backup care services for dependents through retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and much more

PRIMARY FUNCTION:

The Business Relationship Manager (BRM) is a seasoned contributor, leader and influencer able to equally represent and perpetuate both the needs of their business customers and the IT organization. They:

  • Are a connecting point for business customers linking them to appropriate IT services, processes, and subject matter expertise.
  • Are concise communicators, ensuring that business customers are informed of changing IT capabilities, statuses of key initiatives, relevant decisions/outcomes and priorities.
  • Are a guide for business customers to navigate IT policies, and IT project related processes (governance, security, contracting, etc)
  • Are a partner to assigned customer group leaders, working to assist in identifying and developing IT needs for key business initiatives
  • Are a representative of assigned customer group needs to the IT organization and governance entities.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

  • To the Enterprise
    • Intake customer initiatives objectively and per strategic priorities/goals: customer needs are understood by IT, IT needs/capabilities are understood by the customer, and the organization's needs (systems thinking) are considered by all.

  • To the Assigned Customer Group Leaders
    • Provide regular high-level status updates on projects of interest and those initiated by customer. The BRM should be involved enough to understand progress, risks, issues, actions, etc.; however, they should NOT be considered a project participant/manager.
    • Provide status on specific escalations by customer relating to specific requests and tickets. The BRM should be involved enough to understand progress, risks, issues, actions, etc.; however, they should NOT be considered a participant or leader for ticket or request resolution.
    • Connect the customer to appropriate IT services/systems, and IT subject matter expertise.
    • Responsible to the customer for the communication of performance data and SLA's and escalation of performance issues of supported IT systems and services. Ensure feedback from the customer will be conveyed to service owners (and or appropriate senior IT leaders).

  • To the IT Organization
    • Provide customer key initiatives, intentions and strategies in the near, mid and long term.
    • Synthesize customer initiatives that meet IT concept criteria ensuring the expeditious movement of these initiatives through intake processes.
    • Develop rapport with the customer so that the BRM is a key confidant to the customer where it relates to IT service performance, concerns and needs.
    • Connect business customer strategy to IT strategy.
    • Direct IT personnel to appropriate customer resources and their functions as needed.
    • Ensure the customer understands and follows established IT policies and procedures.

EDUCATION AND EXPERIENCE REQUIREMENTS:

  • Bachelor's degree in computer science, business administration, or closely related discipline, or commensurate academic & work experience.
  • 10+ years of experience in Information Technology, IT service delivery or relevant equivalent area.
  • ITIL certification(s) preferred.
  • Strong understanding of hospital or health system operations, financials and administration.

  • Business Relationship Manager

    1 week ago

    Wilmington, United States ChristianaCare Full time

    Do you want to work at one of the Top 100 Hospitals in the nation? We are guided by our values of Love and Excellence and are passionate about delivering health, not just health care. Come join us at ChristianaCare! ChristianaCare Offers:Full Medical, Dental, Vision, Life Insurance, etc.Two retirement planning offerings, including 403(b) with company...

  • Sr Business Relationship Manager

    3 weeks ago

    Wilmington, United States Solenis Full time

    Solenis is a leading global producer of specialty chemicals focused on delivering sustainable solutions for water-intensive industries, including consumer, industrial, institutional, food and beverage, and pool and spa water markets. Owned by Platinum Equity, the company's product portfolio includes a broad array of water treatment chemistries, process aids,...

  • Sr Business Relationship Manager

    3 weeks ago

    Wilmington, United States Solenis Full time

    Solenis is a leading global producer of specialty chemicals focused on delivering sustainable solutions for water-intensive industries, including consumer, industrial, institutional, food and beverage, and pool and spa water markets. Owned by Platinum Equity, the company's product portfolio includes a broad array of water treatment chemistries, process aids,...

  • Relationship Manager

    2 weeks ago

    Wilmington, United States Barclays Full time

    Job Description Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is...

  • Client Relationship Manager

    6 days ago

    Wilmington, North Carolina, United States Edward Jones Full time

    Client Relationship ManagerEdward Jones is seeking a Client Relationship Manager to join our team. This role involves building and maintaining strong relationships with clients, identifying their financial needs, and providing personalized solutions to meet those needs. **Salary:** $21.50 - $23.60 per hour **Job Description:**• Identify client financial...

  • Business Relationship Manager

    6 days ago

    Wilmington, Delaware, United States Wilmington Trust Full time

    OverviewM&T Bank's Loan Market Solutions Division is a leading provider of trustee and custodian services to sophisticated loan asset managers. As part of this division, the CLO & Loan Administration team plays a crucial role in tracking and maintaining daily activity, including payment collection and investor waterfall distributions. The team also monitors...

  • Senior Banking Relationship Manager

    3 weeks ago

    Wilmington, Delaware, United States First Citizens Bank Full time

    Job SummaryWe are seeking a Senior Banking Relationship Manager to manage sales efforts and associates in a branch location and oversee branch operations, with the support of an operations specialist. The successful candidate will have expertise in consumer and small business financial needs, leveraging their team and own knowledge to establish banking...

  • Business Broker with Unlimited Earning Potential

    3 weeks ago

    Wilmington, Delaware, United States Transworld Business Advisors RVA Full time

    Job OverviewAs a Business Broker with Transworld Business Advisors RVA, you will have the opportunity to capitalize on the thriving small business sale market in Virginia, Maryland, and Delaware. With our extensive network of entrepreneurs and business professionals, you will be at the forefront of bringing buyers and sellers together.The ideal candidate for...

  • Special Assets Relationship Manager

    2 weeks ago

    Wilmington, United States Wilmington Savings Fund Society Full time

    Job Description At WSFS Bank, we empower our Associates to grow their careers, guide our customers to secure their financial futures, and actively support our Communities so they can fully thrive. Careers with WSFS Bank offer an inclusive and supportive culture, competitive salaries, advancement opportunities, and more. We are the region's locally...

  • Bank Relationship Manager

    5 days ago

    Wilmington, California, United States Banc of California Full time

    About Banc of CaliforniaBanc of California is a bank holding company headquartered in Los Angeles with a strong commitment to its local communities. We provide banking and treasury management services to small, middle-market, and venture-backed businesses throughout California and Denver, Colorado.We take pride in fostering an environment where everyone can...

  • Sr. Private Banking Relationship Manager

    3 weeks ago

    Wilmington, United States Wilmington Savings Fund Society Full time

    Job Description At WSFS Bank, we empower our Associates to grow their careers, guide our customers to secure their financial futures, and actively support our Communities so they can fully thrive. Careers with WSFS Bank offer an inclusive and supportive culture, competitive salaries, advancement opportunities, and more. We are the region's locally...

  • GCM Relationship Manager I

    2 weeks ago

    Wilmington, United States HonorVet Technologies Full time

    GCM Relationship Manager I Duration: 12+ Months contract with possibility of extension or FTE Location: Wilmington DE 19801 Shift: Standard Shift Job Description: Note: This role will be responsible for reviewing Corporate Trust accounts, account coding and related documents. There is no client interaction. Overview: Manages client relationships...

  • Business Development Manager

    6 days ago

    Wilmington, United States Stancil Painting and Services, Inc. Full time

    Join Our Team as a Business Development Manager!The Business Development Manager is responsible for developing and maintaining relationships with new and existing residential and custom clients promoting Stancil services.ESSENTIAL JOB FUNCTIONS Own the customer facing responsibility for drywall, paint, and plumbing for new residential/ custom businesses at...

  • Auto Finance Relationship Manager

    3 weeks ago

    Wilmington, North Carolina, United States OneMain Financial Full time

    About the RoleWe are seeking an experienced Auto Finance Relationship Manager to join our team in the Wilmington, NC area. As a key member of our sales team, you will be responsible for building and maintaining relationships with auto dealerships, identifying new business opportunities, and driving revenue growth.

  • Insurance Relationship Manager

    5 days ago

    Wilmington, Delaware, United States Theresa Heitter - State Farm Agent Full time

    Job OverviewThe Theresa Heitter - State Farm Agent team is seeking a skilled Account Associate to manage client accounts and provide exceptional customer service. This role is ideal for individuals who enjoy building meaningful relationships with clients and have a passion for insurance and financial services.In this position, you will be responsible for...

  • Senior Customer Relationship Banker

    3 weeks ago

    Wilmington, Delaware, United States Salem Five Bank Full time

    Salem Five Bank, a regional financial services company with over 30 retail banking branches throughout Essex, Middlesex, Norfolk and Suffolk counties, is seeking a skilled Senior Customer Relationship Banker to join its team. As a key member of the bank's management team, this individual will be responsible for deepening existing relationships and growing...

  • Senior Vendor Management Business Process Analyst

    3 weeks ago

    Wilmington, North Carolina, United States Allegis Group Full time

    Job Title: Senior Vendor Management Business Process AnalystAbout the Role:We are seeking a highly skilled Senior Vendor Management Business Process Analyst to join our team at Allegis Group. In this role, you will be responsible for driving business value through effective vendor management processes.Key Responsibilities:Define, influence and measure...

  • Business Development Manager

    2 months ago

    Wilmington, United States CW IT SUPPORT INC Full time

    CW IT Support is looking for a motivated candidate who can help us grow our footprint in the MSP space across North Carolina. Our focus is serving businesses with 10 or more employees that have the need to improve their cyber security systems and/or are looking for an outsourced IT team to help support their operations and help them grow. This role is full...

  • Climate Solutions Business Development Manager

    3 weeks ago

    Wilmington, Massachusetts, United States Trane Technologies Full time

    About Trane Technologies">We are a team that dares to look at the world's challenges and see impactful possibilities. At Trane Technologies, we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world.As a world leader in creating comfortable, sustainable, and efficient environments,...

  • Advertising Business Development Manager

    3 days ago

    Wilmington, Delaware, United States MARTINELLI HOLDINGS LLC Full time

    The ideal candidate for this position will possess excellent communication and sales skills, as well as a proven track record of success in a similar role. If you're a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply.As a Multimedia Sales Executive at MARTINELLI HOLDINGS...