Senior Vendor Management Business Process Analyst

6 days ago


Wilmington, North Carolina, United States Allegis Group Full time

Job Title: Senior Vendor Management Business Process Analyst

About the Role:

We are seeking a highly skilled Senior Vendor Management Business Process Analyst to join our team at Allegis Group. In this role, you will be responsible for driving business value through effective vendor management processes.

Key Responsibilities:

  • Define, influence and measure delivery of committed services from assigned vendors.
  • Monitor vendor performance against contract terms and conditions, ensuring adherence to SLAs, KPIs, operational targets, and financial agreements.
  • Triage SLA compliance issues, submit and track credits due.
  • Serve as the central point of contact for vendors and establish successful relationships with vendor contacts at all levels of the organization.
  • Stay up-to-date on current vendor management trends to drive optimization and process improvements.

Additional Responsibilities:

  • Maintain close relationships between strategic vendors and internal resources, including facilitating Strategic Business reviews, ensuring vendor and business stakeholder needs are met, driving productivity and savings improvements.
  • Create and publish vendor performance dashboards for leadership consumption.
  • Develop and manage surveys, analyze survey data, identify trends, and develop presentations.
  • Identify and drive best practices, standardization, reporting, communication, automation, and process improvement to deliver increased operational excellence in all business partner management processes.
  • Collaborate and maintain strong relationships with Enterprise Architecture, business leads, and Procurement to ensure consistent utilization of Allegis Group's vendor management policies and procedures and to identify potential contract-related risks and mitigate non-compliance.
  • Collaborate with and support Finance with activities such as invoice validation, billing dispute resolution, cost analysis, and benchmarking.
  • Provide administration of the MS team site, including artifacts like action items, presentations, scorecards, playbooks, templates, best practice documents, processes, policies, and procedures.

Requirements:

The ideal candidate will have a Bachelor's degree (in Business or related field, or 4 years of experience working in an Information Technology environment) and strong analytical and problem-solving skills. Additionally, they should have the ability to multitask, attention to detail, and strong collaboration and presentation skills. Strong Microsoft Office skills (Excel, Word) are also required.

Estimated Salary: $80,000 - $110,000 per year, depending on location and experience.



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