Current jobs related to Lead Retail Customer Service Associate - Boston - FedEx

  • Lead Retail Customer Service Associate

    3 weeks ago

    Boston, Massachusetts, United States FedEx Office and Print Services Full time

    Job Title: Lead Retail Customer Service AssociateFedEx Office and Print Services is seeking a highly skilled and customer-focused Lead Retail Customer Service Associate to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service, resolving customer complaints, and ensuring that our...

  • Lead Retail Customer Service Associate

    3 weeks ago

    Boston, United States FedEx Full time

    FedEx - JobID: PDX_FEC_5DA4C604-0E94-449E-9717-34EB03A6229A_241249 [Retail Associate / Team Member] As a Retail Customer Service Associate at FedEx, you'll: Follow instructions of supervisors and assist other team members in performing store functions; Assist in the training of store team members; Demonstrate consultative behaviors in a retail environment to...

  • Customer Service Associate, Electronics

    4 weeks ago

    Boston, United States Marshall Retail Group Full time

    Calling all electronics fanatics and audiophiles in the retail world ! Want to be part of a FANTASTIC , fast-paced team? Do you love talking all about brands like Apple, BOSE, and Beats? Do you have retail experience? WONDERFUL ! We have a great job for you! We are now looking to fill Customer Service Associate positions at one of our FABULOUS, InMotion ,...

  • Lead Retail Customer Service Associate

    1 month ago

    Boston, Massachusetts, United States FedEx Office and Print Services Full time

    Job SummaryThe Lead Retail Customer Service Associate is a key member of our team, responsible for delivering exceptional customer experiences and driving sales growth. As a leader, you will be expected to provide guidance and support to our customer service team, ensuring that every customer interaction is positive and memorable.Key ResponsibilitiesProvide...

  • Retail Customer Service Associate

    4 weeks ago

    Boston, United States FedEx Full time

    FedEx - JobID: PDX_FEC_DACA049C-FDEC-4898-B893-1E410C364FA3_240177 [Retail Associate / Team Member] As a Retail Customer Service Associate at FedEx, you'll: Follow instructions of supervisors and assist other team members in performing store functions; Assist in the training of store team members; Demonstrate consultative behaviors in a retail environment to...

  • Retail Customer Service Associate

    4 weeks ago

    Boston, United States FedEx Group Full time

    POSITION SUMMARY: The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This customer service focused team member is knowledgeable in all areas of the Store’s business, including print, signs & graphics, and...

  • Retail Customer Service Associate

    1 month ago

    Boston, United States FedEx Full time

    $1,000 Recruitment Bonus*Recruitment bonus does not apply to current or former team members of FedEx Office or any other FedEx Operating company.POSITION SUMMARY: The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions....

  • Lead Retail Sales Associate

    4 weeks ago

    Boston, United States Simon Pearce Full time

    Who We Are: Simon Pearce, founded in 1971, is a luxury home brand renowned for its embrace of "perfect imperfection" in handmade glassware and pottery inspired by the textures and patterns found in nature. Beginning with a single shop in Kilkenny, Ireland, the company has grown into a network of skilled artisans dedicated to crafting thoughtfully made,...

  • Retail Sales Associate

    4 weeks ago

    Boston, United States Retail For The People Full time

    Immediate Availability for fashion lovers! Come join the store team as a Sales Associate for a new store opening October 2024 on Newbury Street in the heart of Boston's premiere shopping destination! Our client, a global fashion brand at the forefront of trend-driven, lower-impact and accessible apparel has big plans ahead. This brand quickly became the...

  • Lead Retail Customer Service Associate

    4 weeks ago

    Boston, United States FedEx Office Full time

    $1,000 Recruitment Bonus *Recruitment bonus does not apply to current or former team members of FedEx Office or any other FedEx Operating company. POSITION SUMMARY: The Lead Consultant is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping, and consistently delivers a positive customer experience to all...

  • Customer Service Lead

    1 week ago

    Boston, Massachusetts, United States FedEx Office and Print Services Full time

    Job Summary:The Customer Service Lead is responsible for delivering exceptional customer experiences in a fast-paced retail environment. This role requires a strong consultative approach, with the ability to anticipate customer needs and provide solutions. The ideal candidate will have excellent communication skills, a positive attitude, and a passion for...

  • Customer Service Lead

    3 days ago

    Boston, Massachusetts, United States FedEx Office and Print Services Full time

    Job Summary:The Customer Service Lead is a key member of the FedEx Office and Print Services team, responsible for delivering exceptional customer experiences and ensuring the smooth operation of our retail stores. This role requires a strong consultative approach, with the ability to anticipate customer needs and provide tailored solutions.Key...

  • Lead Retail Customer Service Associate

    4 weeks ago

    South Boston, United States FedEx Full time

    $1,000 Recruitment Bonus Recruitment bonus does not apply to current or former team members of FedEx Office or any other FedEx Operating company. POSITION SUMMARY: The Lead Consultant is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping, and consistently delivers a positive customer experience to all...

  • Retail Sales Associate Trendy Fashion Brand

    4 weeks ago

    Boston, United States Retail For The People Full time

    Immediate Availability for fashion lovers! Come join the store team as a Sales Associate for a new store opening October 2024 on Newbury Street in the heart of Boston's premiere shopping destination! Our client, a global fashion brand at the forefront of trend-driven, lower-impact and accessible apparel has big plans ahead. This brand quickly became the...

  • Customer Service Team Lead

    2 weeks ago

    Boston, Massachusetts, United States Whole Foods Market Full time

    Job DescriptionAs a Customer Service Associate Team Leader at Whole Foods Market, you will play a vital role in ensuring exceptional customer experiences and driving sales growth in our retail environment. This is an exciting opportunity to develop your leadership skills, work collaboratively with a high-performing team, and contribute to the success of our...

  • Retail Store Keyholder

    2 months ago

    Boston, United States Retail For The People Full time

    As one of the leading online fashion brands, this fashion brand's stores are nothing short of exhilarating! This brand focuses on creating world-class in store customer experiences, building brand loyalty, hosting influencer events, and driving sales through client relationships. This brand is looking for a Keyholder based in Boston who is ready to lead a...

  • Retail Sales Associate Trendy Fashion Brand

    2 weeks ago

    Boston, United States Retail For The People Full time

    Immediate Availability for fashion lovers!Come join the store team as a part-time Sales Associate for a new store opening October 2024 on Newbury Street in the heart of Boston's premiere shopping destination! This is a great resume-building opportunity for someone who loves fashion, marketing, business, sales, and trends!Our client, a global fashion brand at...

  • Territory Retail Lead

    3 days ago

    Boston, Massachusetts, United States Anderson Merchandisers Full time

    About the RoleWe are seeking a highly motivated and results-driven Territory Retail Lead to join our team at Anderson Merchandisers. As a Territory Retail Lead, you will be responsible for supervising and developing a team of associates to drive sales and meet retailer and client expectations.Key ResponsibilitiesSupervise and develop a team of associates to...

  • Retail Sales Associate

    2 weeks ago

    Boston, Massachusetts, United States Emerging Blue Jobs Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Sales Associate to join our team at our pop-up retail location in Boston, MA. As a Sales Associate, you will be responsible for providing exceptional customer service, engaging with customers, and promoting our client's brand and mission.Key ResponsibilitiesProvide a positive experience for...

  • Retail Sales Associate Trendy Fashion Brand

    4 weeks ago

    Boston, United States Retail For The People Full time

    Immediate Availability for fashion lovers! Come join the store team as a part-time Sales Associate for a new store opening October 2024 on Newbury Street in the heart of Boston's premiere shopping destination! This is a great resume-building opportunity for someone who loves fashion, marketing, business, sales, and trends! Our client, a global fashion brand...

Lead Retail Customer Service Associate

2 months ago

Boston, United States FedEx Full time

POSITION SUMMARY:
The Lead Consultant is knowledgeable in all areas of the Store’s business, including print, signs & graphics, and shipping, and consistently delivers a positive customer experience to all customers. The Lead Consultant’s time will be spent taking customer orders; coordinating store activities; providing pricing information; recommending the appropriate FedEx Office products and services; producing complex orders; operating equipment that requires advanced operational knowledge and expertise; managing, monitoring and facilitating all production processes. The Lead Consultant performs their duties utilizing consultative skills to anticipate needs, suggest alternatives and provide solutions to colleagues and customers. With leadership direction, the Lead Consultant may provide direction to the Consultant and solve escalated customer issues.

GENERAL DUTIES AND RESPONSIBILITIES:

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

  • Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers
  • Manages production flow to ensure all production orders are done right and on time
  • Takes customer orders, giving pricing information, performs consultative selling to customers, and recommends FedEx Office products and services tracks and logs all production jobs
  • Takes lead responsibility for digital imaging, scheduling and running black and white or color production on full service orders, including finishing services and large job management
  • Sets up complex orders and performs multiple tasks at the same time
  • Responsible for ensuring quality during and after production process
  • Ensures communication among shifts
  • Coordinates pick-up and delivery of customer orders
  • May provide leadership to team members on an assigned shift
  • Assists in the training of store team members
  • Collates, sorts and organizes customer orders
  • Operates the Point of Sale terminal (POS), handles financial transactions and makes change
  • Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits
  • Follows instructions of supervisors and assists other team members in performing store functions
  • Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety and security policies and procedures
  • Secondary responsibility for coordination of all shipping related services and activities, to include:
  • Provides customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates
  • Ensures quality customer service is given to customers by providing packaging services, as well as offering information about company products and services
  • Offers assistance to customers by suggesting appropriate shipping methods. Maintains inventory of shipping supplies
  • Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
  • All other duties as needed or required

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

  • High school diploma or equivalent education
  • 2+ years of specialized experience
  • Excellent verbal and written communication skills

ESSENTIAL FUNCTIONS:

  • Ability to stand during entire shift, excluding meal and rest periods
  • Ability to move and lift 55 pounds
  • Ability, on a consistent basis, to bend/twist at the waist and knees
  • Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
  • Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
  • Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
  • Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
  • Ability, on a consistent basis, to work with minimal supervision
  • Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

Preferred Qualifications:

Pay Transparency:

Pay:

Additional Details:

Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.

  • Suggests areas for improvement in internal processes along with possible solutions.
  • Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.
  • Applies Quality concepts presented at training during daily activities.
  • Supports FedEx Office Quality initiatives.

FedEx Office is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing. America’s Military Veterans and individuals with disabilities are strongly encouraged to apply.

FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email HR.Recruiting@fedex.com

FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here

to learn about Philadelphia's fair chance hiring law.

For more information, click here