Lead Retail Customer Service Associate

4 weeks ago

South Boston, United States FedEx Full time

$1,000 Recruitment Bonus Recruitment bonus does not apply to current or former team members of FedEx Office or any other FedEx Operating company. POSITION SUMMARY: The Lead Consultant is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping, and consistently delivers a positive customer experience to all customers. The Lead Consultant's time will be spent taking customer orders; coordinating store activities; providing pricing information; recommending the appropriate FedEx Office products and services; producing complex orders; operating equipment that requires advanced operational knowledge and expertise; managing, monitoring and facilitating all production processes. The Lead Consultant performs their duties utilizing consultative skills to anticipate needs, suggest alternatives and provide solutions to colleagues and customers. With leadership direction, the Lead Consultant may provide direction to the Consultant and solve escalated customer issues. GENERAL DUTIES AND RESPONSIBILITIES: (This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive) Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers Manages production flow to ensure all production orders are done right and on time Takes customer orders, giving pricing information, performs consultative selling to customers, and recommends FedEx Office products and services tracks and logs all production jobs Takes lead responsibility for digital imaging, scheduling and running black and white or color production on full service orders, including finishing services and large job management Sets up complex orders and performs multiple tasks at the same time Responsible for ensuring quality during and after production process Ensures communication among shifts Coordinates pick-up and delivery of customer orders May provide leadership to team members on an assigned shift Assists in the training of store team members Collates, sorts and organizes customer orders Operates the Point of Sale terminal (POS), handles financial transactions and makes change Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits Follows instructions of supervisors and assists other team members in performing store functions Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety and security policies and procedures Secondary responsibility for coordination of all shipping related services and activities, to include: Provides customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates Ensures quality customer service is given to customers by providing packaging services, as well as offering information about company products and services Offers assistance to customers by suggesting appropriate shipping methods. Maintains inventory of shipping supplies Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels All other duties as needed or required MINIMUM QUALIFICATIONS AND REQUIREMENTS: High school diploma or equivalent education 2 years of specialized experience Excellent verbal and written communication skills ESSENTIAL FUNCTIONS: Ability to stand during entire shift, excluding meal and rest periods Ability to move and lift 55 pounds Ability, on a consistent basis, to bend/twist at the waist and knees Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members Ability, on a consistent basis, to perform work activities requiring cooperation and instruction Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure Ability, on a consistent basis, to maintain attention and concentration for extended periods of time Ability, on a consistent basis, to work with minimal supervision Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position Preferred Qualifications: Pay Transparency: Pay: Additional Details: Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Suggests areas for improvement in internal processes along with possible solutions. Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility. Applies Quality concepts presented at training during daily activities. Supports FedEx Office Quality initiatives. FedEx Office is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing. America's Military Veterans and individuals with disabilities are strongly encouraged to apply. FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email HR.Recruiting . FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate's criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia's fair chance hiring law. For more information, click here .

  • Lead Retail Customer Service Associate

    3 weeks ago

    Boston, Massachusetts, United States FedEx Office and Print Services Full time

    Job Title: Lead Retail Customer Service AssociateFedEx Office and Print Services is seeking a highly skilled and customer-focused Lead Retail Customer Service Associate to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service, resolving customer complaints, and ensuring that our...

  • Lead Retail Customer Service Associate

    3 weeks ago

    Boston, United States FedEx Full time

    FedEx - JobID: PDX_FEC_5DA4C604-0E94-449E-9717-34EB03A6229A_241249 [Retail Associate / Team Member] As a Retail Customer Service Associate at FedEx, you'll: Follow instructions of supervisors and assist other team members in performing store functions; Assist in the training of store team members; Demonstrate consultative behaviors in a retail environment to...

  • Customer Service Associate, Electronics

    4 weeks ago

    Boston, United States Marshall Retail Group Full time

    Calling all electronics fanatics and audiophiles in the retail world ! Want to be part of a FANTASTIC , fast-paced team? Do you love talking all about brands like Apple, BOSE, and Beats? Do you have retail experience? WONDERFUL ! We have a great job for you! We are now looking to fill Customer Service Associate positions at one of our FABULOUS, InMotion ,...

  • Lead Retail Customer Service Associate

    1 month ago

    Boston, Massachusetts, United States FedEx Office and Print Services Full time

    Job SummaryThe Lead Retail Customer Service Associate is a key member of our team, responsible for delivering exceptional customer experiences and driving sales growth. As a leader, you will be expected to provide guidance and support to our customer service team, ensuring that every customer interaction is positive and memorable.Key ResponsibilitiesProvide...

  • Retail Customer Service Associate

    4 weeks ago

    Boston, United States FedEx Full time

    FedEx - JobID: PDX_FEC_DACA049C-FDEC-4898-B893-1E410C364FA3_240177 [Retail Associate / Team Member] As a Retail Customer Service Associate at FedEx, you'll: Follow instructions of supervisors and assist other team members in performing store functions; Assist in the training of store team members; Demonstrate consultative behaviors in a retail environment to...

  • Retail Customer Service Associate

    2 weeks ago

    South Bend, United States FedEx Full time

    FedEx - JobID: PDX_FEC_2165D51A-DB4A-4193-AA6C-C57C7788AAE2_240800 [Retail Associate / Team Member] As a Retail Customer Service Associate at FedEx, you'll: Follow instructions of supervisors and assist other team members in performing store functions; Assist in the training of store team members; Demonstrate consultative behaviors in a retail environment to...

  • Retail Customer Service Associate

    2 weeks ago

    South Plainfield, United States FedEx Full time

    FedEx - JobID: PDX_FEC_3AFDB3E9-10E3-4288-B1DC-912713B9CA72_240015 [Retail Associate / Team Member] As a Retail Customer Service Associate at FedEx, you'll: Follow instructions of supervisors and assist other team members in performing store functions; Assist in the training of store team members; Demonstrate consultative behaviors in a retail environment to...

  • Retail Customer Service Associate

    4 weeks ago

    Boston, United States FedEx Group Full time

    POSITION SUMMARY: The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This customer service focused team member is knowledgeable in all areas of the Store’s business, including print, signs & graphics, and...

  • Retail Customer Service Associate

    1 month ago

    Boston, United States FedEx Full time

    $1,000 Recruitment Bonus*Recruitment bonus does not apply to current or former team members of FedEx Office or any other FedEx Operating company.POSITION SUMMARY: The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions....

  • Lead Retail Sales Associate

    4 weeks ago

    Boston, United States Simon Pearce Full time

    Who We Are: Simon Pearce, founded in 1971, is a luxury home brand renowned for its embrace of "perfect imperfection" in handmade glassware and pottery inspired by the textures and patterns found in nature. Beginning with a single shop in Kilkenny, Ireland, the company has grown into a network of skilled artisans dedicated to crafting thoughtfully made,...

  • Retail Sales Associate

    4 weeks ago

    Boston, United States Retail For The People Full time

    Immediate Availability for fashion lovers! Come join the store team as a Sales Associate for a new store opening October 2024 on Newbury Street in the heart of Boston's premiere shopping destination! Our client, a global fashion brand at the forefront of trend-driven, lower-impact and accessible apparel has big plans ahead. This brand quickly became the...

  • Lead Retail Customer Service Associate

    4 weeks ago

    Boston, United States FedEx Office Full time

    $1,000 Recruitment Bonus *Recruitment bonus does not apply to current or former team members of FedEx Office or any other FedEx Operating company. POSITION SUMMARY: The Lead Consultant is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping, and consistently delivers a positive customer experience to all...

  • Retail Customer Service Associate

    1 week ago

    South Point, Ohio, United States Sam's Club Full time

    Job Summary: We are seeking a friendly and customer-focused Retail Customer Service Associate to join our team at Sam's Club. As a key member of our front end team, you will play a vital role in providing exceptional service to our members, ensuring a positive shopping experience, and maintaining a clean and organized store environment. Key Responsibilities:...

  • Retail Sales Associate

    2 months ago

    South Jordan, United States Amazing Lash Studio Full time

    Overview: Hiring immediately for a retail sales associate / customer service representative in the beauty industry. The Amazing Lash Studio brand is the industry leader for eyelash extension and eyebrow services with a mission to create lasting beauty and confidence through passion, dedication and excellence so our guests will look and feel AMAZING! Retail...

  • Customer Service Lead

    1 week ago

    Boston, Massachusetts, United States FedEx Office and Print Services Full time

    Job Summary:The Customer Service Lead is responsible for delivering exceptional customer experiences in a fast-paced retail environment. This role requires a strong consultative approach, with the ability to anticipate customer needs and provide solutions. The ideal candidate will have excellent communication skills, a positive attitude, and a passion for...

  • Customer Service Lead

    4 days ago

    Boston, Massachusetts, United States FedEx Office and Print Services Full time

    Job Summary:The Customer Service Lead is a key member of the FedEx Office and Print Services team, responsible for delivering exceptional customer experiences and ensuring the smooth operation of our retail stores. This role requires a strong consultative approach, with the ability to anticipate customer needs and provide tailored solutions.Key...

  • Retail Stocking/Shelving Associate

    2 weeks ago

    South Britain, United States SAS Retail Services Full time

    Why choose SAS Retail Services? As a Retail Stocking/Shelving Associate, you'll be part of the largest retail services company in the US, working with major retailers in your area. Our team handles product movement, ensuring stores and suppliers have optimal sales opportunities. You'll make a difference by ensuring products match new plans, and enjoy the...

  • Retail Sales Associate

    5 months ago

    South Jordan, United States Elements Massage Full time

    Overview: If youre looking for a retail sales associate / customer service job where you can positively change the lives of clients in a meaningful way, then look no further! Retail Sales Associates enjoy the following perks: Pay $14 - $18 per hour depending on experience Bonuses based on monthly conversion numbers A complimentary monthly massage at the...

  • Retail Customer Service

    2 weeks ago

    South Houston, United States EZCORP Full time

    Address: 1306 Houston Blvd Houston, Texas 77587 Brand: Easy $ Cash Pawn Pay range is based on experience from $11.00/hr to $15.00/hr We want you to join us for a career not a job. At EZCORP we are looking for Team Members to lead the way today and to step into greater roles tomorrow. When you bring us your passion for service excellence, well provide...

  • Retail Lead Associate

    5 months ago

    South Gate, United States Goodwillsocal Full time

    Location: Location: Retail Lead Associate in South Gate, CA at Goodwill Southern California **Location:** **Experience:** Not Specified ****Essential Duties & Responsibilities**** * Ability to read, speak and write Basic English. * Ability to operate cash register, computer and other technology necessary to complete the activities assigned. * Bilingual...