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Lead Retail Customer Service Associate

2 months ago

Boston, Massachusetts, United States FedEx Office and Print Services Full time
Job Summary

The Lead Retail Customer Service Associate is a key member of our team, responsible for delivering exceptional customer experiences and driving sales growth. As a leader, you will be expected to provide guidance and support to our customer service team, ensuring that every customer interaction is positive and memorable.

Key Responsibilities
  • Provide exceptional customer service, resolving issues and answering questions in a timely and professional manner.
  • Lead and motivate the customer service team, setting high standards for performance and encouraging teamwork and collaboration.
  • Develop and implement strategies to drive sales growth and improve customer satisfaction.
  • Collaborate with other departments to ensure seamless customer experiences and resolve any issues that may arise.
  • Stay up-to-date with company policies and procedures, ensuring compliance and adherence to quality standards.
Requirements
  • High school diploma or equivalent required; 2+ years of customer service experience preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse teams and customers.
  • Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.
  • Ability to work in a fast-paced environment, with a focus on delivering high-quality results and meeting deadlines.
  • Ability to maintain confidentiality and handle sensitive information with discretion.
Preferred Qualifications
  • Bachelor's degree in a related field, such as business or communications.
  • Experience in a leadership or supervisory role, with a proven track record of success.
  • Knowledge of customer service principles and practices, with a focus on delivering exceptional customer experiences.
  • Ability to work in a team environment, with a focus on collaboration and teamwork.
What We Offer

FedEx Office and Print Services is committed to providing a positive and inclusive work environment, with opportunities for growth and development. As a member of our team, you will enjoy a competitive salary and benefits package, as well as access to ongoing training and professional development opportunities.

We are an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer experiences.