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HVAC Counter Sales

2 months ago

Columbia, United States Johnson Controls International Full time

Unleash your potential with the Johnson Controls team

As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join our winning team and pave the way for a bright future. With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing.

Join the Johnson Controls family and thrive in a culture that values your voice and ideas.

Your next incredible opportunity is just a few clicks away

Here's What We Have To Offer

What we offer

  • Competitive pay

  • Paid vacation/holidays/sick time 10 days of vacation first year

  • Comprehensive benefits package including 401K, medical, dental, and vision care Available day one

  • Extensive product and on-the-job/cross-training opportunities With outstanding internal resources

  • Encouraging and collaborative team environment

  • Dedication to safety through our Zero Harm policy

  • Company vehicle, tools, and equipment provided to complete all jobs.

  • JCI Employee discount programs (The Loop by Perk Spot)

  • Check us Out: A Day in the Life of the Building of the Future

What you will do

This position is responsible for helping with and taking customer orders at the counter, looking up and ordering parts while providing excellent customer service. At times this position is responsible for helping with warehouse duties such as loading/unloading deliveries, picking materials for next day orders, assist in the receiving and restocking of parts/ products, including using a Forklift.

How you will do it

  • Communicates daily with customers via phone, fax, e-mail, etc.

  • Enters customer orders into Order entry system the same day the order is received.

  • Promotes and supports sales promotions.

  • Collaborates with regional sales force and other field staff to deliver premier customer service.

  • Works closely with other vital departments such as credit, billing, shipping, purchasing, technical service, marketing, etc.

  • Researches and resolves customer complaints and issues and provides customer assistance in locating and identifying replacement parts.

  • Provides same day responses to scheduled dates and backorder status of product.

  • Researches and processes credit and return requests.

  • Performs daily maintenance to customer orders to ensure timely delivery based on customer demand.

  • Shipping/Receiving

  • Loading/Unloading Deliveries

What we look for
Required Qualification:

  • High School diploma or equivalent combined education and experience.

  • Experience related to Customer Service and high-volume calls.

  • Proficiency in a Windows operating environment, including email and Microsoft Office software.

  • Strong interpersonal skills and decision-making abilities.

  • Effective and professional communication and organization skills.

  • Strong conflict resolution skills.

  • Ability to work effectively in a high-volume fast-paced environment.

Preferred Skills:

  • Forklift experience and certification

  • Warehouse experience

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law . If you are an individual with a disability and you require an accommodation during the application process, please visit here .

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