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Collections Representative

3 months ago

Tempe, United States Rose International Full time
Date Posted: 06/05/2024Hiring Organization: Rose InternationalPosition Number: 465343Job Title: Collections RepresentativeJob Location: Tempe, AZ, USA, 85281Work Model: HybridShift:Monday-Thursday 8AM-9PMFriday 8AM-5PMTwo Saturday Month 8AM-2PMPossible Sunday assigned 12PM-6PMEmployment Type: Temp to HireEstimated Duration (In months): 13Min Hourly Rate ($): 19.00Max Hourly Rate ($): 19.00Must Have Skills/Attributes: Call Center, CollectionsJob Description**Only those lawfully authorized to work in the designated country associated with the position will be considered. ****Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements. *****Only qualified Collections Representative candidates located in the Tempe, AZ area will be considered due to the position requiring an onsite presence***Qualified Candidate MUST have:Stable work history2-3 years of recent collections experience in a call centerRequired Education:High school diploma or equivalentRequired Skills and Competencies:Call Center experienceAuto Collections, Mortgage Collections or Credit Card Collections (2+ years of collections experience)Good verbal and written communication skillsGood decision-making and problem-solving skillsGood time management/organizational skillsAbility to utilize Microsoft applications, including Outlook, Word, Excel, Access, and PowerPointAbility to work in a team environmentAbility to work flexible schedule, including overtime as neededOur client is seeking a qualified Collections Representative to collect delinquent accounts in a timely, orderly and professional manner while following all standardized collections procedures. Ensuring to make the supervisor aware of problem accounts that may result in repossession, foreclosure, or charge-off.Collections Representative Responsibilities:Meet performance expectations for collection efforts for assigned accounts based upon individual goals and objectives, e.g., a minimum calls per day, contact percentage, promises/calls ratio, promises keptPlace or receive calls in priority order as established by managementNegotiate payment arrangements with clients to cure delinquency, evaluating ability and willingness to payNavigate and interpret various screens and relay information to clients accurately and professionallyDocument all collection efforts for each assigned account in accordance with established procedures, which may include using action and reaction codes, rescheduling feature, scratch pad entries, etc. in the collection systemCommunicate collection efforts to branch lenders on assigned accounts in accordance with established standards, if applicableOrder updated credit bureau report or initiate skip tracing process in accordance with established standardsInitiate extensions on accounts based upon written policy guidelinesCommunicate regularly with collections supervisor on status of problem accounts in accordance with established standardsEnsure that all delinquent accounts and assigned queues have been thoroughly worked according to standardized collection proceduresEnsure that appropriate letters are sent to debtorsProcess customers' payments through electronic draft, if applicableProcess account maintenance transactions according to established guidelinesBenefits:For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.California Pay Equity:For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

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