Collections Representative

4 weeks ago

Tempe, United States Rose International Full time

Our client is seeking a qualified Collections Representative to collect delinquent accounts in a timely, orderly and professional manner while following all standardized collections procedures. The Collections Representative will make the supervisor aware of problem accounts that may result in repossession, foreclosure, or charge-off.

Qualified Candidate MUST have:

Stable work history

2-3 years of recent collections experience in a call center

Required Education:

High school diploma or equivalent

Required Skills and Competencies:

Call Center experience

Auto Collections, Mortgage Collections or Credit Card Collections (2+ years of collections experience)

Good verbal and written communication skills

Good decision-making and problem-solving skills

Good time management/organizational skills

Ability to utilize Microsoft applications, including Outlook, Word, Excel, Access, and PowerPoint

Ability to work in a team environment

Ability to work flexible schedule, including overtime as needed.

Collections Representative Essential Duties and Responsibilities:

Meet performance expectations for collection efforts for assigned accounts based upon individual goals and objectives, e.g., a minimum calls per day, contact percentage, promises/calls ratio, promises kept.

Place or receive calls in priority order as established by management.

Negotiate payment arrangements with clients to cure delinquency, evaluating ability and willingness to pay.

Navigate and interpret various screens and relay information to clients accurately and professionally.

Document all collection efforts for each assigned account in accordance with established procedures, which may include using action and reaction codes, rescheduling feature, “scratch pad” entries, etc. in the collection system.

Communicate collection efforts to branch lenders on assigned accounts in accordance with established standards, if applicable.

Order updated credit bureau report or initiate skip tracing process in accordance with established standards.

Initiate extensions on accounts based upon written policy guidelines.

Communicate regularly with collections supervisor on status of problem accounts in accordance with established standards.

Ensure that all delinquent accounts and assigned queues have been thoroughly worked according to standardized collection procedures.

Ensure that appropriate letters are sent to debtors.

Process customers’ payments through electronic draft, if applicable.

Process account maintenance transactions according to established guidelines
  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**

Benefits:

For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

  • Collections Representatives

    3 months ago

    Tempe, United States CornerStone Staffing Full time

    CornerStone Staffing is hiring for a a Financial Company staffing for their Collections Department. If you are Bilingual with Call Center experience, apply today!! Auto Collections Rep and Collection Reps, if you're looking for a career opportunity, don't miss out! Job Title: Collections Representatives - Tempe Arizona Pay: $19.00/hourly ...

  • Associate Commercial Collections Representative

    19 hours ago

    Tempe, United States WELLS FARGO BANK Full time

    At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.About this role:Wells...

  • Collections

    3 months ago

    Tempe, United States Manpower Full time

    Our client, In Financial Services Industry is seeking a Collections Representative to join their team. As a Collections Agent, you will be part of the Collections Dept supporting Loan Services. The ideal candidate will have Collections experience, Retail Collections or Auto Collections which will align successfully in the organization.   Job Title:...

  • Collections

    4 weeks ago

    Tempe, United States Manpower Full time

    Our client, In Financial Services Industry is seeking a Collections Representative to join their team. As a Collections Agent, you will be part of the Collections Dept supporting Loan Services. The ideal candidate will have Collections experience, Retail Collections or Auto Collections which will align successfully in the organization.   Job Title:...

  • Auto Loan Collections Representative

    1 week ago

    Tempe, Arizona, United States CornerStone Staffing Full time

    Join CornerStone Staffing as we seek to expand our Collections team for a prominent national Bank. If you possess experience in Collections and are interested in a stable career path, we would love to connect with you. Position: Collections Specialist (Focusing on Auto Loans) Compensation: $19.00 per hour Work Arrangement: Hybrid flexibility available after...

  • Mortgage Collection Consultant

    3 days ago

    Tempe, Arizona, United States NewRez LLC Full time

    About Us NewRez LLC is recognized as one of the leading non-bank mortgage servicing firms in the United States. Our role in mortgage servicing involves managing loan portfolios for various clients, including banks and real estate investment companies. We ensure timely collection of mortgage payments, manage tax and insurance obligations, and assist...

  • Mortgage Collections Consultant

    1 week ago

    Tempe, Arizona, United States Shellpoint Mortgage Servicing Full time

    About UsShellpoint Mortgage Servicing (SMS) stands as one of the leading non-bank mortgage servicing firms in the United States. We partner with various financial institutions that possess mortgage loans, including banks and real estate investment firms. Our role involves managing these loan portfolios, which encompasses collecting mortgage payments from...

  • Event Representative

    2 days ago

    Tempe, United States Loch Ness AZ Full time

    Job DescriptionJob DescriptionOur clients trust us to drive awareness and engagement through insightful and open representation. The clients we work with have their finger on the pulse of important matters and work to improve socioeconomic circumstances within our local community and beyond. It is our team of Event Representatives who dive into the areas in...

  • Client Collections Representative

    4 weeks ago

    Tempe, United States Mindful Support Services Full time

    Job Type: Full-timeAre you looking for a supportive and fast-paced atmosphere? Do you have entry-level office or customer service skills that you're hoping to turn into an enriching career? Push yourself to reach new goals alongside your team in our Accounts Receivable department!About the CompanyMindful Support Services is a company dedicated to empowering...

  • Collections Support Representative

    3 days ago

    Tempe, Arizona, United States Mindful Support Services Full time

    Job Type: Full-timeAre you seeking a dynamic and supportive work environment? Do you possess entry-level office or customer service experience that you wish to transform into a fulfilling career? Join our Accounts Receivable team and strive to achieve new milestones together.About UsMindful Support Services is committed to empowering mental health...

  • Client Collections Representative

    4 weeks ago

    Tempe, United States Mindful Support Services Full time

    Job DescriptionJob DescriptionJob Type: Full-timeAre you looking for a supportive and fast-paced atmosphere? Do you have entry-level office or customer service skills that you're hoping to turn into an enriching career? Push yourself to reach new goals alongside your team in our Accounts Receivable department!About the CompanyMindful Support Services is...

  • Customer Service Representative

    3 months ago

    Tempe, United States Whylongwood Full time

    **Summary** We are in search of a Customer Service Representative to assist in providing exceptional customer service to our rapidly growing customer base. This associate would have the unique opportunity to grow alongside the company and help shape the future direction. This associate would be responsible for fielding inbound communications as well as...

  • Client Collections Representative

    3 weeks ago

    Tempe, United States Mindful Support Services Full time

    Job DescriptionJob DescriptionJob Type: Full-timeAre you looking for a supportive and fast-paced atmosphere? Do you have entry-level office or customer service skills that you're hoping to turn into an enriching career? Push yourself to reach new goals alongside your team in our Accounts Receivable department!About the CompanyMindful Support Services is...

  • Business Development Representative

    2 months ago

    Tempe, United States Connect AZ Full time

    Are you looking to make a meaningful impact and build a career, rather than just finding a job? We're currently seeking a Business Development Representative to join our team. We are on a mission to expand our influence in the charity sector, with a primary focus on connecting clients and potential donors. Through the organization and execution of community...

  • Customer Service Representative

    4 weeks ago

    Tempe, United States ASK Consulting Full time

    Job DescriptionJob Description"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".Job Title:  Customer Service RepresentativeLocation: Tempe, AZ 85281Duration: 15 Months ContractPay Rate: $19.00/hr.Job Description:Meet performance expectations...

  • B2B Sales Account Representative

    1 week ago

    Tempe, Arizona, United States Ultimate Staffing Services Full time

    Position OverviewWe are seeking a dedicated B2B Sales Account Representative with a strong background in construction collections. The ideal candidate will possess a keen attention to detail and a solid ability to manage numerical data effectively.Key Responsibilities:Provide essential documentation to clients, address disputes, and facilitate Lien...

  • Customer Service Representative

    3 weeks ago

    Tempe, United States AlphaGraphics on University Full time

    BENEFITS/PERKS: Competitive Compensation Flexible Scheduling Hard work, collaboration, humanity, fun, and laughter Career path development COMPANY OVERVIEW: As an established leader in the Printing, Design, and Shipping industries, our mission is to partner with small businesses and consumers and provide them with high-quality solutions that make life...

  • Patient Service Representative

    2 months ago

    Tempe, United States Nationwide Vision Full time

    **Patient Service Representative** at Nationwide Vision Tempe **Job Title:** Patient Service Representative Medical, Vision, Dental 401k + Employer Matching **No experience required**, paid training provided **Pay:** $15/hour+ **Hours:** Monday-Saturday (No Sunday's + 1 day during the week off) 9-6pm **Summary** The Patient Service Representative is...

  • Customer Service Representative Location:

    3 weeks ago

    Tempe, United States Alphagraphicsfranchise Full time

    COMPANY OVERVIEW: As an established leader in the Printing, Design, and Shipping industries our mission is to partner with small businesses and consumers and provide them with high-quality solutions that make life easier. Our tight-knit team in AlphaGraphics - US004 is actively seeking a Customer Service Representative (CSR) to join us full-time. The...

  • Customer Service Representative

    2 months ago

    Tempe, United States AlphaGraphics - US004 Full time

    Job DescriptionJob DescriptionBenefits:401(k)401(k) matchingBonus based on performanceEmployee discountsFlexible scheduleOpportunity for advancementPaid time offVision insuranceBENEFITS/PERKS:Competitive CompensationFlexible SchedulingHard work, collaboration, humanity, fun, and laughterCareer path developmentCOMPANY OVERVIEW:As an established leader in the...